Quick! i need valve/sierra customer service!

007007 Join Date: 2002-01-27 Member: 116Members
<div class="IPBDescription">My last hope!</div>Ok guys my HL is so screwed its not even funny.. I NEED sierra/valve custmer service so that I can fix my HL and play ns! PLEASE leave me the e-mail because they're my last hope at playing NS... <!--emo&:(--><img src="http://www.natural-selection.org/iB_html/non-cgi/emoticons/sad.gif" border="0" valign="absmiddle" alt=':('><!--endemo-->

Comments

  • Da_SargeDa_Sarge Old School Suck Join Date: 2002-10-15 Member: 1502Members
    You could try their website instead of asking a mod forum.....
  • JediYoshiJediYoshi The Cupcake Boss Join Date: 2002-05-27 Member: 674Members
    Can you tell us the problem? Chill anyways, I mean it's not like NS is comming out tommorow.
  • FamFam Diaper-Wearing Dog On A Ball Join Date: 2002-02-17 Member: 222Members, NS1 Playtester, Contributor
    <span style='color:pink'>***Off-Topic***</span>
  • JasonBostwickJasonBostwick Blossom Join Date: 2002-04-14 Member: 444Members, NS1 Playtester
    How cute, Fam, you're pink ^_^
  • TychoCelchuuuTychoCelchuuu Anememone Join Date: 2002-03-23 Member: 345Members
    I think <a href="http://www.sierra.com" target="_blank">Sierra</a> would be the one to ask, not a bunch of people waiting to become wall climbing aliens.
  • Sgt_XSgt_X Join Date: 2002-03-01 Member: 261Members
    *sigh* K, who haxed the boards to say we're a directory service?
  • LegionnairedLegionnaired Join Date: 2002-04-30 Member: 552Members, Constellation
    <!--QuoteBegin--Sgt. X+Oct. 20 2002,21:18--></span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td><b>Quote</b> (Sgt. X @ Oct. 20 2002,21:18)</td></tr><tr><td id="QUOTE"><!--QuoteEBegin-->*sigh* K, who haxed the boards to say we're a directory service?<!--QuoteEnd--></td></tr></table><span id='postcolor'><!--QuoteEEnd-->
    Oh, I wasn't suppsed to do that?

    /me undo'es his hack, and grumbles something about "damn directory nazis"
  • HBNayrHBNayr Join Date: 2002-07-13 Member: 930Members
    <a href="http://techsupport.vuinteractive.com/techsupport/sierra/support.asp" target="_blank">A-</a><a href="http://www.sierra.com/support/contact.php" target="_blank">hem</a>.

    Hope that helps you!

    -Ryan!


    "If you have no will to change it, you have no right to criticize it."
    -- Anon.
  • the_stalkerthe_stalker Join Date: 2002-01-25 Member: 49Members
    <!--QuoteBegin--Legionnaired+Oct. 20 2002,21:53--></span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td><b>Quote</b> (Legionnaired @ Oct. 20 2002,21:53)</td></tr><tr><td id="QUOTE"><!--QuoteEBegin--><!--QuoteBegin--Sgt. X+Oct. 20 2002,21:18--></span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td><b>Quote</b> (Sgt. X @ Oct. 20 2002,21:18)</td></tr><tr><td id="QUOTE"><!--QuoteEBegin-->*sigh* K, who haxed the boards to say we're a directory service?<!--QuoteEnd--></td></tr></table><span id='postcolor'><!--QuoteEEnd-->
    Oh, I wasn't suppsed to do that?

    /me undo'es his hack, and grumbles something about "damn directory nazis"<!--QuoteEnd--></td></tr></table><span id='postcolor'><!--QuoteEEnd-->
    lol! directory nazis <!--emo&:)--><img src="http://www.natural-selection.org/iB_html/non-cgi/emoticons/smile.gif" border="0" valign="absmiddle" alt=':)'><!--endemo-->
  • DOOManiacDOOManiac Worst. Critic. Ever. Join Date: 2002-04-17 Member: 462Members, NS1 Playtester
    If all else fails, reinstall...
  • 007007 Join Date: 2002-01-27 Member: 116Members
    Ok heres the problem...


    In an INTNERNET GAME I slam into walls and stuff... I press to run foward and look up and I cant look down or stop running for about 3 secs and then I slam into the wall... its almost like lag but its not! I've had 79 ping and it still happens! I've bought a new keyboard, reinstalled HL, shut off XP stuff that might slow it, nothin works!!!!

    It all worked fine on WIN 98 but when I upgraded to XP it seemed like XP was doing it... I need help badly guys or half life is over for me... and NS with it!!!!
  • SmokeMastaSmokeMasta Join Date: 2002-04-13 Member: 430Members
    well i have a lovely problem aswell with HL....
    on EACH mapchange or when i try to quit by pressing escape i crash!

    007 : put win 98 on it XP isn't such a good gaming system.
  • coilcoil Amateur pirate. Professional monkey. All pance. Join Date: 2002-04-12 Member: 424Members, NS1 Playtester, Contributor
    Perhaps you need to make sure joystick is disabled.  I think there's a command-line option you can use when running the game... something like hl.exe -nojoy (but I may be wrong, so find the correct code before you try it&#33<!--emo&;)--><img src="http://www.natural-selection.org/iB_html/non-cgi/emoticons/wink.gif" border="0" valign="absmiddle" alt=';)'><!--endemo-->.
  • 007007 Join Date: 2002-01-27 Member: 116Members
    Uhh well it was turned off in theoptions and stuff... but no I cant degrade to 98 because my dumb dad wont let me...

    BTW I only have this problem in Half Life... but I game fine in other games.
  • Llama_KillerLlama_Killer Join Date: 2002-07-30 Member: 1029Members
    wich Xp professional or home?

    if its professional my friend had similar problems and had to switch to home.. Also try checking your win updates the one microsoft sends out every now and then that might fix it!

    Gl.
  • HBNayrHBNayr Join Date: 2002-07-13 Member: 930Members
    Did you upgrade straight from Windows 98 to Windows XP?  If you don't choose to do a fresh install (or partition the drive and dual boot the system), some programs may lose stability.  My recommendation would be to uninstall Half-life, and re-install it from scratch and update it, and see if that helps.  If the same problem occurs, see if it happens during a single-player game, or during the Hazard course.  Try and get as much information on the problem as possible, and then use those two links I posted on this thread earlier.  Sierra should be able to help you, and you'll get the contact information once you go through the troubleshooter.

    One other option, if you have plenty of hard drive space to spare, would be to partition off part of the drive, and install Windows 98 on that partition, only to run Half-life.

    Hope this helps you!

    -Ryan!


    "The mere apprehension of a coming evil has put many into a situation of utmost danger."
    -- Lucan
  • Sgt_XSgt_X Join Date: 2002-03-01 Member: 261Members
    <!--QuoteBegin--007+Oct. 22 2002,04:00--></span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td><b>Quote</b> (007 @ Oct. 22 2002,04:00)</td></tr><tr><td id="QUOTE"><!--QuoteEBegin-->Ok heres the problem...


    In an INTNERNET GAME I slam into walls and stuff... I press to run foward and look up and I cant look down or stop running for about 3 secs and then I slam into the wall... its almost like lag but its not! I've had 79 ping and it still happens! I've bought a new keyboard, reinstalled HL, shut off XP stuff that might slow it, nothin works!!!!

    It all worked fine on WIN 98 but when I upgraded to XP it seemed like XP was doing it... I need help badly guys or half life is over for me... and NS with it!!!!<!--QuoteEnd--></td></tr></table><span id='postcolor'><!--QuoteEEnd-->
    This is the exact same problem I got when I upgraded. It starts normal but a time lag builds up right? Unfortantatly I can't remember the fix but it had something to do with my video settings. What it seemed like to me was that it was making more frames than the FPS, like it was making twenty FPS but only running at 15 FPS, extra frames built up until after 5 min it was completly unplayable. Nasty stuff, update your drivers. If nothing else works try a reinstall.
  • HBNayrHBNayr Join Date: 2002-07-13 Member: 930Members
    <!--QuoteBegin--Sgt. X+Oct. 22 2002,20:23--></span><table border="0" align="center" width="95%" cellpadding="3" cellspacing="1"><tr><td><b>Quote</b> (Sgt. X @ Oct. 22 2002,20:23)</td></tr><tr><td id="QUOTE"><!--QuoteEBegin-->Nasty stuff, update your drivers.<!--QuoteEnd--></td></tr></table><span id='postcolor'><!--QuoteEEnd-->
    Doh.  It's an obvious one, but I forgot to mention it.  Windows XP uses different drivers than Windows 98, as it's a different format.  Make sure all your drivers are up to date, especially your video card drivers.  Give us the card, and we can probably point you in the direction of the proper driver.

    -Ryan!


    "The buffalo isn't as dangerous as everyone makes him out to be.  Statistics prove that in the United States more Americans are killed in automobile accidents than are killed by buffalo."
    -- Art Buchwald
  • magic_cancer_hamstermagic_cancer_hamster Join Date: 2002-11-01 Member: 2253Members
    I seem to also be having a problem with half life and my mouse.
    Once upon a time a year or so ago i started a lan game to practice in tfc for jumps, and mouse stopped responding. restarted, mouse wasnt recognized.
    Called Gateway tech supported, was told to reformat. Also was shipped another mouse free of charge (when i tried the broken mouse at a friends, it didnt work either). After reinstalling everything and good ole half-life, my mouse occasionally stops responding, the server lags off (i cant type or anything to actually say an expletive, my mouse stopped working again)and have to reboot. Also, sometimes after playing half life/hl mod, then playing Red alert 2, mouse stops responding. This problem persisted through that first reformat, so im wondering if anyone has encountered this problem before and could tell me how to deal with it. Thanks
  • DY357LXDY357LX Playing since day 1. Still can&#39;t Comm. England Join Date: 2002-10-27 Member: 1651Members, Constellation
    <!--QuoteBegin--007+Oct 23 2002, 04:00 AM--></span><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (007 @ Oct 23 2002, 04:00 AM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin-->Ok heres the problem...


    In an INTNERNET GAME I slam into walls and stuff... I press to run foward and look up and I cant look down or stop running for about 3 secs and then I slam into the wall... its almost like lag but its not! I've had 79 ping and it still happens! I've bought a new keyboard, reinstalled HL, shut off XP stuff that might slow it, nothin works!!!!

    It all worked fine on WIN 98 but when I upgraded to XP it seemed like XP was doing it... I need help badly guys or half life is over for me... and NS with it!!!!<!--QuoteEnd--></td></tr></table><span class='postcolor'><!--QuoteEEnd-->
    Make sure you are running in OpenGL Video mode cus I got that weird movement lag when i was in D3D
  • Sephiroth2kSephiroth2k Join Date: 2002-04-21 Member: 481Members, Constellation
    yeah that erratic movement is probably a direct3d problem. happened to me.
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