Is It So Hard To Find Good Support?
Alcapwn
"War is the science of destruction" - John Abbot Join Date: 2003-06-21 Member: 17590Members
"War is the science of destruction" - John Abbot Join Date: 2003-06-21 Member: 17590Members
in Off-Topic
<div class="IPBDescription">Not just for PC games....</div> Damnit, is it so hard to find good support?
Its seems its not even limited to retail products/ Pc games anymore. One example is my cable company, who employs "Digital Cable" (My company is cablevision on Long island, i dont know if europeans have any sort of digital cable). They have decided to push an update out to our boxes that give us a shiny new UI...great, you might say. Except when the UI is riddled with bugs, and i cant even navigate through half of the menus without the box freezing/taking long to load. The guys at my company say that a fix should be pushed out within a couple of days, but it got me thinking...
Why dont companys spend the nescesary time to check out all problems if the customers best interest are really on there mind? Is it money? Too lazy? Or do they know that people wont leave them, even when there threatining too?
Its seems its not even limited to retail products/ Pc games anymore. One example is my cable company, who employs "Digital Cable" (My company is cablevision on Long island, i dont know if europeans have any sort of digital cable). They have decided to push an update out to our boxes that give us a shiny new UI...great, you might say. Except when the UI is riddled with bugs, and i cant even navigate through half of the menus without the box freezing/taking long to load. The guys at my company say that a fix should be pushed out within a couple of days, but it got me thinking...
Why dont companys spend the nescesary time to check out all problems if the customers best interest are really on there mind? Is it money? Too lazy? Or do they know that people wont leave them, even when there threatining too?
Comments
Push the service out with known flaws:
Earlier
Less development time
Makes some happy
Many will tolerate it
Gets more people to sign up sooner
Many groups do it, M$ for example, there hasn't ever been a Service Packless OS (since internet was common....). Many games do it at some level, thats why theres always a patch.
Theres only a few people who this dosen't help financially, free stuff (think this forum), but i'm sure it feels good for them to create something, and there are a certian number of bugs which cannot be found until it is released.