Where can I go to get a refund?
Tardass
Join Date: 2010-10-14 Member: 74444Members
Join Date: 2010-10-14 Member: 74444Members
Considering I bought the SE, so I could use the Alpha, and I'm unable to do so, I want a refund.
I've reinstalled countless times, verified my SE code and armor code at least 5 times, and I've tried every other fix I read about on the forums, and even made a previous post about this. I really just want my money back.
I've reinstalled countless times, verified my SE code and armor code at least 5 times, and I've tried every other fix I read about on the forums, and even made a previous post about this. I really just want my money back.
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Comments
So lets see:
you activated both keys, the ns2 and the black armor key on steam
you installed ns2 on steam
you launched ns2 and not launchpad
can you tell us at what step the problem occured?
If you are using an ATI video card, then you must install Physics which is found under the ns2 folder. If you use an nVidia card, install the latest driver which comes with Physics on it's latest build.
If you use an Intel video card, the go and buy a modern nVidia or ATI video card.
Can a dev please post the correct method to ask for a refund (cancel pre-order).
How is a refund made for purchases made with credit cards? Since the game is on Steam can a refund be made in the form of steam wallet credit?
PS: Tardass, you might get more answers if you email store@unknownworlds.com
UWE held up their part of the deal - a working ns2 alpha for the $40 SE preorder.
it works for countless people including me, so we all know they delivered.
as for OP:s perticular case, something ON HIS SIDE is preventing the alpha from working.
how can UWE be held responsible for that?
i think you need to make a clean format, make sure you have good AV & FW from start. make sure you have modern hardware (to begin with). then install all the relevant drivers and software.
if that doesn't work, i have no idea what will. - buy new comp.
UWE held up their part of the deal - a working ns2 alpha for the $40 SE preorder.
it works for countless people including me, so we all know they delivered.
as for OP:s perticular case, something ON HIS SIDE is preventing the alpha from working.
how can UWE be held responsible for that?<!--QuoteEnd--></div><!--QuoteEEnd-->
No one's arguing that UWE is responsible for his game not working. I agree with you - heck, I consider the alpha "unplayable" as of 152, but I still agree with you. However, if UWE is still allowing refunds, it's well within his rights to ask about it.
Dunno if it'll work if he's already registered it with Steam, though.
As for a refund, if you feel you need one still, send an email to store@unknownworlds.com and we will take each one on a case by case basis. With the move to Steam, we can not guaruntee a refund anymore.
You can greatly assist in this process by working with the community to troubleshoot why your game is not running and fix it. Thus helping people in the future.
Sooooo... yea, and weezl, it would be completely different if I had simply pre-ordered the game, because when I pre-ordered Metroid M for example, my pre-order was simply assuring me a copy on release, however, if I had paid extra for a SE box, and didn't get it, I would want my money back. I paid extra for things that I am not getting, which I consider the Alpha, as well as the black armor 2 things I'm not getting at the moment.
Steam supports preorder refunds.
This isn't technically a preorder the way Steam sees it, because the alpha is already out and thus the alpha key has already been used to acquire a "game" on Steam. I would assume.
This is what I was thinking. The guy already used his key and installed the game. Even a store selling a boxed game wouldn't take a PC game back after that point.
x2
It's not like the alpha is all that enjoyable with the current build anyway.
You say you didn't get the black armor? Are you sure you pre-ordered the SE and not just the regular pre-order?
What is listed in the pop-up?
You need to have a listing of "Natural Selection - Black Armor" for the current Alpha to work. This means you should have purchased the more expensive pre-order option. This option was only available up until a couple of months ago, or so. Any pre-orders now are only for the Beta of Natural Selection 2 which won't be released for awhile.
He says he's validated his keys 5 times, how does he have broken keys? Not once did he say they weren't working, only that the game isn't working.
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If you have that there, I'm not sure if a refund trough steam is possible at all...
It sounds like you may have missed a step. I recall that between the engine test release and the alpha release there was another process that involved inputting the 'engine test' key to receive a 'alpha' key. After looking through my email, I have found 3 different keys related to NS2. One is the original key used to access the engine test. There is also a Special Edition key and a black armor key.
From the sound of the error message you are getting, it might be that you haven't used the proper Special edition key to gain access to the alpha. That or you have a weird borked key problem.
<a href="http://www.unknownworlds.com/ns2/retrieve" target="_blank">http://www.unknownworlds.com/ns2/retrieve</a>
theres a difference between playing devils advocate and being an A-hole...
To the OP, just email support...im sure they can help you out.
when said person leaves, people make a big deal about it
green + blue = purple?
when said person leaves, people make a big deal about it
green + blue = purple?<!--QuoteEnd--></div><!--QuoteEEnd-->
mhhhh, purple... that's my favorite!
KFDM?
His issue seems to be with authentication, not with running the game itself...THAT part should work without problems