Authentication timed out

PJ Maybe · February 2012

<div class="IPBDescription">Authentication timed out and cannot start own game</div>I have tried to find a solution for this - I have even deleted and reinstalled.

I can no longer join a server - authentication times out
And I cannot start a local game to see the latest changes.

any advice? - sorry if this has been asked many times before but I have not found an answer

marsvin · February 2012

I've had this problem with other steam games before but (so far) not with NS. Every time it happened it just ended up working again a little while later, so I always assumed it was a temporary Steam problem. Has it been going on long?

Kouji_San · February 2012

One way to see if it is a Steam issue it to check if the Steam friends-list is online. If that is temporarily off-line you can't connect to any server (not even a localhost currently)

PJ Maybe · February 2012

no I don't think it is steam 'cos I generally just fire up NS1 for old times sake straight after

acid_rain · February 2012

I don't think NS1 works off the same exact system as NS2 does. I think you can still fire NS1 up and connect to a server directly since it's a mod. Nevertheless, A good idea is to head over to one of the clan websites and grab a server IP. Click Start and type CMD in the run menu. Once you get a prompt type:

ping -a IP (where IP is the address of the server). Do you get a response or does it time out? If it times out, you may need to disable your firewall or add an exception. Virus scanners have also caused problems for some people in the past.

If you can ping the server just fine, try navigating to your Steam folder on your hard drive and delete clientregistry.blob. Restart Steam once you've done this and let us know how it goes.

PJ Maybe · February 2012

thanks for everyone's help.

I can ping game servers but cannot connect. I deleted the blob file and reloaded steam - but to no affect, I still cannot connect - any other suggestions would be welcome.

Wheeee · February 2012

are you behind a firewall? at school? have a router? i believe ns2 operates on ports 27015 and 27016 so if your firewall is blocking those ports you won't be able to connect to any servers.

PJ Maybe · February 2012

Yes I am behind a firewall (software on my pc) and hardware (on my home hub router).
I am not sure how that would prevent me starting a local game - but there you go.

I have already tried temporarily turning off both firewalls to make a connection - but still did not work.

while on the subject how do you open a port in a firewall?

PJ Maybe · February 2012

sorry to bring this back, but still have the problem with not being able to connect to an online game or run a local one to check out the latest release

marsvin · February 2012

It's possible the game authenticates with the central server, even when starting a local game. Easiest test would be to completely disable the firewall for a few minutes and start the game. How to open ports varies by implementation, it depends what firewall(s) you use.

PJ Maybe · February 2012

and again because I want to play this game (sorry)

Soul_Rider · February 2012

When you join the server and it won't let you join, close NS2, browse to your %APPDATA% folder and in the Naatural Selection 2 folder you will find a file called log.txt, post the contents of it on this forum.

Each time you re-open NS2 it writes over the old log file, so there generally should only be 1 in there.

PJ Maybe · February 2012

OK here you go. Authentication timed out and this is the log

Date: 02/09/12
Time: 20:21:19
--------------------------------------------------------------
Build 195
Starting Natural Selection 2
RenderDevice: ATI Radeon HD 3800 Series (6.14.10.7131)
Connecting to server 178.239.163.86:27015

PJ Maybe · February 2012

OK

in my McAfee firewall found setting for NS2 that said outgoing only. Changed to Full Access

Game does now crashes and generates debug report and this is the log.

Any ideas?

Date: 02/10/12
Time: 10:55:02
--------------------------------------------------------------
Build 195
Starting Natural Selection 2
RenderDevice: ATI Radeon HD 3800 Series (6.14.10.7131)
Connecting to server 109.70.148.28:27025
Error: Sound 'materials/door/onos_step' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/onos_step' couldn't be loaded (Event not found)
Error: Sound 'materials/door/sprint_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/sprint_left' couldn't be loaded (Event not found)
Error: Sound 'materials/door/sprint_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/sprint_right' couldn't be loaded (Event not found)
Error: Sound 'materials/door/backpedal_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/backpedal_left' couldn't be loaded (Event not found)
Error: Sound 'materials/door/backpedal_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/backpedal_right' couldn't be loaded (Event not found)
Error: Sound 'materials/door/crouch_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/crouch_left' couldn't be loaded (Event not found)
Error: Sound 'materials/door/crouch_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/crouch_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/footstep_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/footstep_right' couldn't be loaded (Event not found)
Error: Sound 'marine/common/distress_beacon' couldn't be loaded (Event not found)
Error: Sound 'marine/common/distress_beacon' couldn't be loaded (Event not found)
Error: Sound 'materials/door/bash' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/bash' couldn't be loaded (Event not found)
Error: Sound 'alien/skulk/bite_hit_electronic' couldn't be loaded (Event not found)
Error: Sound 'alien/onos/gore_hit_electronic' couldn't be loaded (Event not found)
Error: Couldn't open file 'models/alien/shift/shift.model
Error: Couldn't open file 'models/alien/cocoon/cocoon.model
Error: Couldn't open file 'models/marine/welder/welder.model
Error: Couldn't open file 'models/marine/welder/welder_view.model
Error: Couldn't open file 'models/alien/shift/shift.animation_graph
Error: Couldn't open file 'cinematics/marine/catalyst.cinematic
Error: Couldn't open file 'cinematics/alien/hydra/spike_aoe.cinematic
Error: Couldn't open file 'cinematics/alien/shift/teleport_end.cinematic
Error: Couldn't open file 'cinematics/alien/shift/teleport_start.cinematic
Error: Couldn't open file 'cinematics/alien/onos/gore_hit_left.cinematic
Error: Couldn't open file 'cinematics/alien/onos/gore_hit_right.cinematic
Error: Couldn't open file 'cinematics/laser.cinematic
Error: Couldn't open file 'cinematics/alien/shift/echo_target.cinematic
Error: Couldn't open file 'cinematics/materials/marine/bash.cinematic
Loading 'maps/ns2_summit.level'

PJ Maybe · February 2012

no ideas?

OK

time to delete NS2.

and reinstall

endar · February 2012

Offtopic, but your playing a 3800 series. Which one? How does it handle? (and what cpu).

PJ Maybe · February 2012

It's a sapphire SAPPHIRE HD 3850 512MB GDDR3 AGP- seems to still do the job and an AMD 3400 64 cpu

Back on topic

I have deleted and reinstalled NS2 through steam.

Turned off the firewalls and still get authentication timed out - can anyone else suggest a solution?

Log as follows

Date: 02/11/12
Time: 12:03:45
--------------------------------------------------------------
Build 195
Starting Natural Selection 2
RenderDevice: ATI Radeon HD 3800 Series (6.14.10.7131)
Connecting to server 85.236.102.11:27015
Connecting to server 178.239.163.86:27015
Connecting to server 109.70.148.28:27025
Connecting to server 203.12.139.127:27021
Connecting to server 81.19.212.75:27615
Connecting to server 178.33.111.47:27015
Connecting to server 81.19.212.75:27615
Connecting to server 178.33.111.47:27015

endar · February 2012

Care to send me your IP in a PM? I can look at what the server is saying when you try to connect.

PJ Maybe · February 2012

OK

here we are still

I seem to be connecting, I get black screen with 195 in top left and then we get the debug report. Log below if anyone can help.

To confirm I have now deleted NS2 content twice and reinstalled - so not sure why it says it can't open stuff

Date: 02/13/12
Time: 20:50:49
--------------------------------------------------------------
Build 195
Starting Natural Selection 2
RenderDevice: ATI Radeon HD 3800 Series (6.14.10.7131)
Connecting to server 109.70.148.28:27025
Error: Sound 'materials/door/onos_step' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/onos_step' couldn't be loaded (Event not found)
Error: Sound 'materials/door/sprint_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/sprint_left' couldn't be loaded (Event not found)
Error: Sound 'materials/door/sprint_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/sprint_right' couldn't be loaded (Event not found)
Error: Sound 'materials/door/backpedal_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/backpedal_left' couldn't be loaded (Event not found)
Error: Sound 'materials/door/backpedal_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/backpedal_right' couldn't be loaded (Event not found)
Error: Sound 'materials/door/crouch_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/crouch_left' couldn't be loaded (Event not found)
Error: Sound 'materials/door/crouch_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/crouch_right' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/footstep_left' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/footstep_right' couldn't be loaded (Event not found)
Error: Sound 'marine/common/distress_beacon' couldn't be loaded (Event not found)
Error: Sound 'marine/common/distress_beacon' couldn't be loaded (Event not found)
Error: Sound 'materials/door/bash' couldn't be loaded (Event not found)
Error: Sound 'materials/electronic/bash' couldn't be loaded (Event not found)
Error: Sound 'alien/skulk/bite_hit_electronic' couldn't be loaded (Event not found)
Error: Sound 'alien/onos/gore_hit_electronic' couldn't be loaded (Event not found)
Error: Couldn't open file 'models/alien/shift/shift.model
Error: Couldn't open file 'models/alien/cocoon/cocoon.model
Error: Couldn't open file 'models/marine/welder/welder.model
Error: Couldn't open file 'models/marine/welder/welder_view.model
Error: Couldn't open file 'models/alien/shift/shift.animation_graph
Error: Couldn't open file 'cinematics/marine/catalyst.cinematic
Error: Couldn't open file 'cinematics/alien/hydra/spike_aoe.cinematic
Error: Couldn't open file 'cinematics/alien/shift/teleport_end.cinematic
Error: Couldn't open file 'cinematics/alien/shift/teleport_start.cinematic
Error: Couldn't open file 'cinematics/alien/onos/gore_hit_left.cinematic
Error: Couldn't open file 'cinematics/alien/onos/gore_hit_right.cinematic
Error: Couldn't open file 'cinematics/laser.cinematic
Error: Couldn't open file 'cinematics/alien/shift/echo_target.cinematic
Error: Couldn't open file 'cinematics/materials/marine/bash.cinematic
Loading 'maps/ns2_summit.level'

player · February 2012

Yea those logs are utterly useless, not your fault, the engine just doesn't put out a lot of diagnostic-messages to the console. Maybe it's a problem with the UDP-datagrams, are you using a router? Maybe try bypassing it by hooking directly into your PC and have another go.

MTree · February 2012

<div class='quotetop'>QUOTE (PJ Maybe @ Feb 13 2012, 03:50 PM) <a href="index.php?act=findpost&pid=1902718"><{POST_SNAPBACK}></a></div><div class='quotemain'>OK

here we are still

I seem to be connecting, I get black screen with 195 in top left and then we get the debug report. Log below if anyone can help.

To confirm I have now deleted NS2 content twice and reinstalled - so not sure why it says it can't open stuff</div>

I'm having the same problem suddenly. Connect to server and then get black screen with build number at top left, will not proceed after.

PJ Maybe · February 2012

<div class='quotetop'>QUOTE (player @ Feb 13 2012, 09:59 PM) <a href="index.php?act=findpost&pid=1902721"><{POST_SNAPBACK}></a></div><div class='quotemain'>Yea those logs are utterly useless, not your fault, the engine just doesn't put out a lot of diagnostic-messages to the console. Maybe it's a problem with the UDP-datagrams, are you using a router? Maybe try bypassing it by hooking directly into your PC and have another go.</div>

I am afraid you lost me with the UDP bit.

I am connected to Internet via a home hub, it is not possible to by pass that (If I understood you correctly).

PJ Maybe · February 2012

still can't get it to work!

Soul_Rider · February 2012

Do you have ports 27015 and 27016 TDP and UDP forwarded on your NAT device?

PJ Maybe · February 2012

OK do not understand all this but, I tried on my software firewall to open ports 27015 on TDP and and 27016 on UDP - no difference.

then I tried opening 27015 and 27016 on TDP and UDP - no change

I then tried each of the above with hardware and software firewalls off - still does not work

PJ Maybe · February 2012

I have now uninstalled and reinstalled graphic card drivers and software. - still does not work!

PJ Maybe · February 2012

Installed latest patch (198) - still does not work

Wheeee · February 2012

what's your graphics settings on? are they turned all the way down, at 640x480 or whatever the lowest resolution is?

PJ Maybe · February 2012

thanks for your question.

Resolution down to 800 x 600 (any less and I can't see the sever list). Have tried "ridiculously awful" setting as well as medium at full screen and windowed - no joy

Soul_Rider · February 2012

PJ Maybe, have you reported this on GetSatisfaction? There maybe something specific about your set-up that is causing some sort of issue.

I get a black screen on connection sometimes, but normally after 20-30secs the screen loads up. It normally seems to happen the first time I join a server each day after running NS2. If the server screen doesn't come up after 30 secs you should log this onto <a href="https://getsatisfaction.com/unknownworlds" target="_blank">GetSatisfaction</a>

Include your full list of specs: CPU, GFX Card, Drivers, Amount of RAM, HDD (total size and space available) and if you saved any copies of any of the logs, it would be good to post them too, although they don't show anything useful.

Make a clear concise list of the exact issues now happening, with everything you have tried so far. I think the authenticating issue is gone, you just need this black screen issue looked at.

PJ Maybe · March 2012

Thanks for the suggestion, I'll get on to that.

In the meantime I have had a look at my the settings on my BT Homehub 2 and under the firewall and supported applications tab

For Steam Games the settings seem to be as follows:-

Port Range Translate to
TCP 27020-27050 27020-27050
UDP 27020-27050 27020-27050
TCP 27015 27015

Is this correct? I do not have problems with other steam games (other than being a lousy shot).

Authentication timed out

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