freeze crash

unkindunkind Join Date: 2012-02-04 Member: 143563Members
edited November 2012 in Technical Support
You get no chance to report an error, just freezes and says NS2 not responding, happens to all my friends that play and me, we all have good computers no other issues, and up to date drivers, sometimes seems to happen to more than 1 at a time.

Fix it please.

i5 2500k @ 4.3 ghz
8 gigs ram
win 7 64-bit
amd 6950 2gb stock

1920x1080

all settings low/off (hate any lag)
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Comments

  • CodeineCodeine Join Date: 2010-11-22 Member: 75155Members
    Confirm, i been playing the beta for 4 years perfectly no issues (apart from performance) But now my game occasionally freezes and i have to force close, its happened twice.

    i5 2500k @ 4.5ghz
    8gb ddr3
    580 gtx @ 910mhz
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  • TalesinTalesin Our own little well of hate Join Date: 2002-11-08 Member: 7710NS1 Playtester, Forum Moderators
    <!--coloro:orange--><span style="color:orange"><!--/coloro--><b>*PHASED*</b><!--colorc--></span><!--/colorc--> to Tech Support.
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  • AnsomAnsom Join Date: 2012-11-03 Member: 166364Members
    This just happened to me. It just froze. No looping sound, though, just none at all. I had to kill the process.
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  • EganEgan Join Date: 2012-11-02 Member: 166190Members
    Also happened to me today, and a bit ago as well.

    I was on tram going back to elevator platform and scroll wheeled up to change weapons and the game froze, I thought it was just that loading new area framerate issue for a moment, but the game didn't return to normal so I had to ctrl+alt+delete and end process.

    <a href="http://pastebin.com/UhhKknVm" target="_blank">The log, but doesn't say anything relating to problem</a>
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  • unkindunkind Join Date: 2012-02-04 Member: 143563Members
    This is happening to literally every single person I know that plays the game (8ish), fix it please
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Can someone who is experiencing this issue frequently please make a demo of it?

    You can do so by typing "record AnyNameYouWant" without the quotations in the console (~ key) before joining a game, in the main menu.
    Type "stop" to stop it.
    Then you will find the demo in your %appdata%/natural selection 2/ folder.

    Please zip it to compress the size, and then host it somewhere/provide the link here in this thread.
    The more frequent you are able to reproduce this issue, the smaller the length and size of the demo will be - so if you have to wait an hour to catch this bugger it may not be acceptable as currently there's no way for us to fast forward your demo.

    Thanks for your efforts guys.
    Got to catch this "couldnt open file" bug...
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  • unkindunkind Join Date: 2012-02-04 Member: 143563Members
    happens while doing anything, completely at random, sometimes can play all night no crash, sometimes it crashes 3-4 times ><. i'll try to get a demo
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  • unkindunkind Join Date: 2012-02-04 Member: 143563Members
    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: NS2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5092fe93
    Hang Signature: c783
    Hang Type: 2048
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Hang Signature 1: c78356d90a48f6ff84a6a27fe1b482e3
    Additional Hang Signature 2: 064f
    Additional Hang Signature 3: 064fb1d834b90cf2a2180f72f30eafcc
    Additional Hang Signature 4: c783
    Additional Hang Signature 5: c78356d90a48f6ff84a6a27fe1b482e3
    Additional Hang Signature 6: 064f
    Additional Hang Signature 7: 064fb1d834b90cf2a2180f72f30eafcc

    this is what happens, no idea if this helps at all or not
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Yes! Thank you!
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  • unkindunkind Join Date: 2012-02-04 Member: 143563Members
    awesome, i'll try to get all my friends to gimme theirs too
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  • jeffcojeffco Join Date: 2011-02-14 Member: 81785Members
    <a href="http://www.youtube.com/watch?v=vxK_dWZx_co" target="_blank">http://www.youtube.com/watch?v=vxK_dWZx_co</a> minute 17:03
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  • unkindunkind Join Date: 2012-02-04 Member: 143563Members
    yep, same crash as in that video, also another report for it:

    Description:
    A problem caused this program to stop interacting with Windows.

    Problem signature:
    Problem Event Name: AppHangB1
    Application Name: NS2.exe
    Application Version: 0.0.0.0
    Application Timestamp: 5092fe93
    Hang Signature: 01b4
    Hang Type: 2048
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033
    Additional Hang Signature 1: 01b4f88f65735f769280a43d329199d4
    Additional Hang Signature 2: 7dd0
    Additional Hang Signature 3: 7dd0fa0a0b5670ab4bbc1d737d2a133e
    Additional Hang Signature 4: 01b4
    Additional Hang Signature 5: 01b4f88f65735f769280a43d329199d4
    Additional Hang Signature 6: 7dd0
    Additional Hang Signature 7: 7dd0fa0a0b5670ab4bbc1d737d2a133e
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  • CicoCico Join Date: 2005-01-07 Member: 33169Members, Reinforced - Supporter
    I resolved a lot of ns2 crashes by increasing a little the cpu voltage. i think a lot of us are playing the game with overclocked cpu due to low performance. Me too, and never had any problem with other games, but ns2 is pushing the cpu a lot. Try it.

    NS2 is a very good cpu stability test software :D
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  • PHJFPHJF Join Date: 2005-07-13 Member: 55898Members
    Has happened to me a few times... just today I was late-game fading around veil and poof, screen locks up, no error message, had to force close process. We were going to win that game, too :(
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  • kamupkamup Join Date: 2012-08-13 Member: 155556Members
    Same here.

    Other threads with this problem:

    <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=123608" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=123608</a>
    <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=123589" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=123589</a>
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  • JaakingtonJaakington Join Date: 2012-11-06 Member: 167633Members
    In my case game freezes for about 5-20 seconds, then screen black out and then jumps back to the game and game seems to reload all the objects on the map quickly and then game runs normally again for a while.. this crash makes the game totally unplayable because crashes are too frequent and usually happens right when about to rush to opponents base. I can try to record it if it helps?
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  • morfmorf Join Date: 2012-11-06 Member: 167638Members
    same thing happens with me.

    Could play on release though, this started after Build 228
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    People.. please type record in the console (~ key) before joining a game, still in the main menu.
    Then if you crash within 5 minutes of starting that recording, submit the demo here in some link format.

    See my earlier post above for more instructions.
    Need to capture this thing
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  • JaakingtonJaakington Join Date: 2012-11-06 Member: 167633Members
    edited November 2012
    Ok caught it two times.. now trying to upload the video-file

    <a href="http://speedy.sh/BSNzz/crashhunting.zip" target="_blank">http://speedy.sh/BSNzz/crashhunting.zip</a>

    First crash is when I first die and then reborn and roam around for a minute or so, and second crash is when I die second time and I spectate gorge, but that crash doesn't seem to be on the video.. but it's right before I open console for the last time
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  • METROIDMETROID Join Date: 2012-10-31 Member: 165171Members, Reinforced - Supporter
    edited November 2012
    <!--quoteo(post=2012876:date=Nov 6 2012, 08:01 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 6 2012, 08:01 PM) <a href="index.php?act=findpost&pid=2012876"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->People.. please type record in the console (~ key) before joining a game, still in the main menu.
    Then if you crash within 5 minutes of starting that recording, submit the demo here in some link format.

    See my earlier post above for more instructions.
    Need to capture this thing<!--QuoteEnd--></div><!--QuoteEEnd-->

    Hi, I've already posted a demo here: <a href="http://www.unknownworlds.com/ns2/forums/index.php?showtopic=122770" target="_blank">http://www.unknownworlds.com/ns2/forums/in...howtopic=122770</a>, hope it will help, a but it crashed not in 5 mins but in ~30 mins.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Limitations of the demo currently is no ability to fast forward or rewind hence the request for shorter demos :(
    I'll confirm this with a dev later today.
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  • JaakingtonJaakington Join Date: 2012-11-06 Member: 167633Members
    <!--quoteo(post=2012986:date=Nov 6 2012, 11:05 AM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 6 2012, 11:05 AM) <a href="index.php?act=findpost&pid=2012986"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Limitations of the demo currently is no ability to fast forward or rewind hence the request for shorter demos :(
    I'll confirm this with a dev later today.<!--QuoteEnd--></div><!--QuoteEEnd-->

    Did you investigate my case?
    I don't know how long my demo is, but at least the crash should happen in 5 minutes.
    If you need more info, I'll provide it within 24hrs because it's getting late and I've to go to work tomorrow (I live in Finland)
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    edited November 2012
    Not yet, I'll be home in another hour or so and will pass it on to the developers. (I'm using my phone currently)

    Thank you very much though!
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  • JaakingtonJaakington Join Date: 2012-11-06 Member: 167633Members
    Anything new?
    Game still remains unplayable.
    Any patches coming up or are these crashes just our computers fault?
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  • [AwE]Sentinel[AwE]Sentinel Join Date: 2012-06-05 Member: 152949Members
    My game also freezes from time to time without warning.

    This time I was playing on tram. Just spawned in warehouse and an exo was fighting with a skulk -> freeze. THis is the last part of the log:

    <div class='codetop'>CODE</div><div class='codemain' style='height:200px;white-space:pre;overflow:auto'>Error: Collision model 'models/marine/advanced_armory/advanced_armory.model' created with zero coords
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used.
    Error: Couldn't open file ''
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 19 = 524288): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 16): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyInt(ambient/train vs printer, 16 = 2097152): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 18 = 21): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 17 = 11.3792): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 1 = 0.835443): setValue(): An invalid object handle was used.
    SoundEventInstance::SetPropertyFloat(ambient/train vs printer, 4 = -0.607595): setValue(): An invalid object handle was used. </div>

    I can remember that it once froze and the last entry of that log was:
    Error: Collision model 'models/marine/advanced_armory/advanced_armory.model' created with zero coords
    But at this time I played on docking and attacked the terminal marine base. Hope that can help a bit.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    @Jaak :

    Your demo was forwarded to Dushan, one of the engine programmers and he is reviewing it now. :)
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    edited November 2012
    Your demo didnt contain any crashes tho?
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  • JaakingtonJaakington Join Date: 2012-11-06 Member: 167633Members
    <!--quoteo(post=2017270:date=Nov 9 2012, 10:19 AM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 9 2012, 10:19 AM) <a href="index.php?act=findpost&pid=2017270"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Your demo didnt contain any crashes tho?<!--QuoteEnd--></div><!--QuoteEEnd-->

    Oh.. I watched my demo afterwards and it still containet first crash. Yet video still contains my console after crashes occurred?
    Any suggestions for the next move on how to catch this crash?
    Or do I just have to buy new computer? (=
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  • Peon.Peon. Join Date: 2012-11-06 Member: 167502Members
    Hi,

    I have the same problems like Jaakington.
    Freeze, black screen, game rebuilds and continues.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    So wait, you are Not crashing but rather having your monitor momentarily go black and then return to the game?
    That sounds like a display driver crashing, or stopped responding, not ns2 crashing..
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