A couple issues with joining servers

holiday916holiday916 Join Date: 2012-11-03 Member: 166385Members
edited November 2012 in Technical Support
<div class="IPBDescription">Can't get server list to refresh in most cases / can't join se</div>Fix quoted from post:
<!--quoteo(post=2009879:date=Nov 4 2012, 07:17 PM:name=ironhorse)--><div class='quotetop'>QUOTE (ironhorse @ Nov 4 2012, 07:17 PM) <a href="index.php?act=findpost&pid=2009879"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Can some of you guys try this?
Go into steam settings and change this setting to something low like 500?
<img src="http://i.imgur.com/b62ff.jpg" border="0" class="linked-image" /><!--QuoteEnd--></div><!--QuoteEEnd-->

<!--coloro:orange--><span style="color:orange"><!--/coloro-->edit: --Zaggy<!--colorc--></span><!--/colorc-->

Hello everyone,

My problems with this game are essentially twofold. I love being able to play the game in the rare case that I'm patient enough to actually get into a server, but it seems I spend the vast majority of my time in this game repeating the following cycle of events:

I boot up the game and click play. Usually, I pray to some kind of unnamed higher power at this point that I will actually get a list of servers to refresh for me to look at. I'd say that about 80% of the time, I end up looking at a blank screen in the area that the servers are supposed to pop up. Hitting refresh doesn't fix this problem when the server list doesn't populate on the first try. The only way for me to take another crack at getting a server list is to exit the game and then restart it and click "Play" again; this process repeats over and over and over and over until I finally get a list of servers to look at.

Finally, usually after about 5-10 minutes of exiting/restarting the game to get a server list, I finally get one to look at. Assuming I'm lucky enough to find a server worth joining (where there's a decent amount of people and the server isn't running/pinging poorly), I will move on to the next step: actually trying to join a server. However, I'm only able to actually get into the server about 5-10% of the time. Most times, when I try to join a server, it moves to the "connecting to server" splash screen and shows me that it's "Attempting connection...", where it stays for about 2-3 seconds before kicking me back out to the main menu with a "Couldn't establish connection to server" error. Oh, and upon failing to establish a connection to the server, it wipes the list of servers that I'd just been able to refresh. At this point, I'm back to square one, opening the game, checking for a server list, and rebooting over and over until I finally get one.

Anyone else have a similar problem? Hopefully it's something that can be patched out. Not going to lie, it drives me nuts that I spent money to buy this game and I'm probably going to be the one having to do all the dirty work to make it work on my end.
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Comments

  • TmowhrekFTmowhrekF Join Date: 2004-03-08 Member: 27227Members, Constellation
    I have the same problem.
    It did not happen in the alpha/beta builds so maybe the server list server is overloaded?
  • neilm86neilm86 Join Date: 2009-04-16 Member: 67198Members
    Please try this fix,

    <a href="http://www.youtube.com/watch?v=a8YiopTocPk" target="_blank">http://www.youtube.com/watch?v=a8YiopTocPk</a>

    Use this website to browse/connect to servers until fixed:

    <a href="http://hypernovadesign.co.uk/nanogrid/" target="_blank">http://hypernovadesign.co.uk/nanogrid/</a>
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Please post your log.txt:

    Attach or post the contents of the NS2 "log.txt" file, this contains useful error messages for the UWE devs:
    To get to the file, press windows key + R, fill in "%appdata%\Natural Selection 2", hit enter.
    You can either copy paste it to the forums or post it into a website such as <a href="http://www.pastebin.com" target="_blank">http://www.pastebin.com</a> and post the link here on the forums.
  • holiday916holiday916 Join Date: 2012-11-03 Member: 166385Members
    edited November 2012
    From the log:


    Date: 11/03/12
    Time: 10:40:27

    --------------------------------------------------------------
    Build 228
    Steam initialized
    Render Device: NVIDIA GeForce GTX 460 (9.18.13.697)
    Sound Device: Speakers (Realtek High Definition Audio) stereo
    Record Device: Microphone (Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Error: Attempted to load remote options from a file that does not exist.
  • fat_hatfat_hat Join Date: 2012-11-04 Member: 166787Members
    My server list starts out fine, but every time i try to join recently all I get is "Couldn't establish connection to server." Then, after trying to join a few times the server list disappears until I quit and restart.

    From my log:

    Date: 11/04/12
    Time: 08:24:27
    --------------------------------------------------------------
    Build 228
    Steam initialized
    Render Device: NVIDIA GeForce GTX 560 Ti (9.18.13.479)
    Sound Device: Speakers (2- Realtek High Definition Audio) stereo
    Record Device: FrontMic (2- Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Connecting to server 199.21.112.130:27515
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Connecting to server 206.217.135.34:27715
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Connecting to server 206.217.143.103:28715
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Error: Attempted to load remote options from a file that does not exist.
  • SulphuratumSulphuratum Join Date: 2012-11-04 Member: 166800Members
    Well, same problem here I guess, even though I am sometimes able to join certain servers, about every tenth try or something
    Here's my log:
    Date: 11/04/12
    Time: 18:10:13
    --------------------------------------------------------------
    Build 228
    Steam initialized
    Render Device: NVIDIA GeForce GT 130M (9.18.13.623)
    Sound Device: Lautsprecher (Realtek High Definition Audio) stereo
    Record Device: Mikrofon (Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Connecting to server 85.214.77.83:29515
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Error: Attempted to load remote options from a file that does not exist.

    I hope you guys can work this out, I really like this game and would love to play without all the hassle
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    <i>"Error: Attempted to load remote options from a file that does not exist."</i>
    Supposedly that error is just steam cloud sync issue and is "normal" .. but if any of you wish to tinker with the steam cloud files and settings please do.

    Makes me think the logs aren't telling the whole story, though, if it's indeed not the issue.

    Would you guys run net_Stats in the console (~ key) while playing and if you notice slowdown press the f12 key to take pictures asap? Might be tricky to pull off but would show whats going on more.
    The devs are already investigating udp flooding as an issue, however.

    Hmmm..
    Need more info, for sure.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Can some of you guys try this?
    Go into steam settings and change this setting to something low like 500?
    <img src="http://i.imgur.com/b62ff.jpg" border="0" class="linked-image" />
  • SulphuratumSulphuratum Join Date: 2012-11-04 Member: 166800Members
    Lowering the maxpings seems to have done it for me, now that it is at 500 I joined 3 games without any errors.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Outstanding! :)
    Anyone else have similar success?
  • mrpotatomotomrpotatomoto Join Date: 2012-11-04 Member: 166843Members
    I had the same issue as the original poster, and this seems to have worked for me. Many thanks!
  • mik2kmik2k Join Date: 2003-05-09 Member: 16164Members
    I had the exact same issue (Couldn't establish a connection ...). Changing the Game Server Browser settings in Steam seems to have fixed it (to 500). Just joined four servers in a row without a hitch, awesome!
  • Mike.gpMike.gp Join Date: 2012-11-04 Member: 166898Members
    edited November 2012
    This did not seem to work for me, maybe I have to restart steam? Anyway I have the "could not establish connection to server" issue 19 out of 20 tries. Which is almost worse, because i know there is a very slim chance of actually connecting I can waste up to 30 mins trying and failing. sigh. Will try and keep patient and keep looking and trying these fixes. win7 x86. 64bit.


    Edit- I re started steam-joined 2 almost full servers without any problems!! Seems like it works then!

    Thank you for the help :)
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    hey mike did you try both solutions in this thread?
    from neilman and myself?

    Feel free to open a new thread if these fixes dont help you
  • RadiocageRadiocage Join Date: 2002-09-30 Member: 1381Members
    Heh, I initially posted that fix for people having issues with their internet crapping out when refreshing servers. It's pretty awesome that it fixes this stuff too! Got some friends to help now!
  • CloveClove Join Date: 2007-01-24 Member: 59739Members
    edited November 2012
    Same problem here.
    The server browser breaks after this happens. Just refreshes, but blank.

    edit: Actually, the server browser breaks after I get a "Server Full" error too.
  • ZaggyZaggy NullPointerException The Netherlands Join Date: 2003-12-10 Member: 24214Forum Moderators, NS2 Playtester, Reinforced - Onos, Subnautica Playtester
  • morpherubianmorpherubian Join Date: 2012-11-05 Member: 167325Members
    edited November 2012
    The workaround of "ironhorse" (lowering the max-ping-settings in steam) worked for me. Now the servers show up much slower in the list - but i can finally join servers without the connection error.

    BUT the process of refreshing the server list and/or joining a server still messes up my internet - and i have to reset my connection by putting the cable out and in again, to be able to connect to anything else than NS2 (any browsers like firefox or other games etc.)

    Those problems are a constant topic in the steam discussion section too, i hope they ll get fixed soon.
    I m on win7 64bit, with a Netgear RP614v4 Router. Any other games worked perfectly - until Chivalry. Chivalry has the exact same server-browser problem. But i didnt expect NS 2 to have it too, because it appears to be well coded and bugfree overall - Chivalry is just a mess. Sad to encounter a severe problem in NS2 like that.
  • supermumusupermumu Join Date: 2012-11-05 Member: 167137Members
    I encounter the same problem, i have a netgear WGR614V9 with the latest firmware and setting to 500 ping in steam doesnt work for me.
    I think it really has something to do with the game and the router BUT it was not like this in the first few days after release... Why now?!?!?!?!
  • LoLDodgeTHISLoLDodgeTHIS Join Date: 2012-11-06 Member: 167644Members
    <!--quoteo(post=2012865:date=Nov 6 2012, 09:52 AM:name=supermumu)--><div class='quotetop'>QUOTE (supermumu @ Nov 6 2012, 09:52 AM) <a href="index.php?act=findpost&pid=2012865"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I encounter the same problem, i have a netgear WGR614V9 with the latest firmware and setting to 500 ping in steam doesnt work for me.
    I think it really has something to do with the game and the router BUT it was not like this in the first few days after release... Why now?!?!?!?!<!--QuoteEnd--></div><!--QuoteEEnd-->

    Yeah... I'm now onto day 2 of no NS2.
    Ever since yesterday (morning of Nov 5th), my router floods whenever I try to find OR connect to a server.
    Changing the steam settings for ping to 500 or any other number did not help at all. I also tried getting into a server through this website -->
    <a href="http://hypernovadesign.co.uk/nanogrid/" target="_blank">http://hypernovadesign.co.uk/nanogrid/</a>
    And immediately it says cannot connect, and my internet craps out.

    Other games react normally, until I check them again after NS2 messes up my internet. I had no such issues with NS2 for days, I was even playing until midnight on Nov 4th.

    I have a Verizon-standard: Westell A90-750015-07 "Modem Router"
    Windows Firewall is off. Why would I suddenly be unable to play NS2 the morning after I had played all night?
  • bwdbwd Join Date: 2012-11-06 Member: 167682Members
    Router getting flooded here as well. Haven't been able to play a single game so far, and I preordered the game. Click Play -> Quick Play -> Dead Zyxel P600 router. Setting maxpings lower on Steam did nothing. Honestly, I don't have the patience for this so I'm not going to spend any more time trying to figure this out, just going to play something else until (if?) this ever gets fixed. Not a very good first impression.
  • LoLDodgeTHISLoLDodgeTHIS Join Date: 2012-11-06 Member: 167644Members
    edited November 2012
    <!--quoteo(post=2012981:date=Nov 6 2012, 11:57 AM:name=bwd)--><div class='quotetop'>QUOTE (bwd @ Nov 6 2012, 11:57 AM) <a href="index.php?act=findpost&pid=2012981"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Router getting flooded here as well. Haven't been able to play a single game so far, and I preordered the game. Click Play -> Quick Play -> Dead Zyxel P600 router. Setting maxpings lower on Steam did nothing. Honestly, I don't have the patience for this so I'm not going to spend any more time trying to figure this out, just going to play something else until (if?) this ever gets fixed. Not a very good first impression.<!--QuoteEnd--></div><!--QuoteEEnd-->

    If they can find a quickfix for this, great. I've searched for many hours, to no avail.
    I also plan to wait for a patch fix. It's bad enough having to play with 15 fps, now I can't even do that.

    UPDATE:
    To any1 with ping skyrocketing in server list...
    You're probably trying to download a mod. Unsubscribe from all NS2 mods you may be subscribed to (In the Game Hub).

    That's all it took to fix my situation.
    ((Check your log.txt (In AppData --> NS2) if there's any indication of a mod error. If so, this should be your fix!))
  • gamerdreamermangamerdreamerman Join Date: 2012-11-07 Member: 167931Members
    I've been getting either "Timeout", "Authentication failed" or the red plug after loading the map. Takes about an hour of this before I get to play :/
  • 6am6p6am6p Join Date: 2012-11-01 Member: 165668Members
    Glad to see that i'm not alone with this problem. Can't wait fix, cuz it's terrible.
  • pinepine Join Date: 2012-11-08 Member: 168276Members
    I have connection problems also. With every server I try. I played on beta just fine, no errors. No errors with servers. I played the beta on different setup without routers, BUT also with this current setup WITH routers that now doesn't work. First I had problems with authenticating. I couln't create a game. I don't know what I did, but I obviously did something and I succesfully created a game after couple of hours of pain and tears. Now I can shoot walls, wooppidoo.
    <b>
    The problem:</b>
    - I can not see any servers.
    - I can not join any servers.

    <b>I have (so far) tried the following:</b>
    - Check integrity of game files
    - Delete local content and re-install game
    - checked <filter_gamemode>
    - Software firewall has permit to ns2.exe in all ports
    - Router ports forwarded (2700-27100 TCP/UDP, 1200 UDP)
    - Tried nanogrid and other web based sites to join
    - Tried connecting from console

    Have you got another suggestion? I have to say.. I have NEVER had any issues with online games, or other programs that I run. I have yet to try if Half-life servers work, I don't think I will, because this is too much. I paid for a game, I did not pay for play with trial and error. This is pretty ###### up. Clearly the problem is not 100% on your side, because others can play just fine without errors. I think the problem is on my end AND somewhat on steams end. I hope that your reply is not shrugging shoulders with a '###### happens, try something if you can get it to work'.

    Please, more suggestions if possible, I will try them. But for now, Im too tired and angry. Well, it's coffee time. A loooooooong cup of coffee.
  • ZaggyZaggy NullPointerException The Netherlands Join Date: 2003-12-10 Member: 24214Forum Moderators, NS2 Playtester, Reinforced - Onos, Subnautica Playtester
    <!--quoteo(post=2015311:date=Nov 8 2012, 01:10 PM:name=pine)--><div class='quotetop'>QUOTE (pine @ Nov 8 2012, 01:10 PM) <a href="index.php?act=findpost&pid=2015311"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I have connection problems also. With every server I try. I played on beta just fine, no errors. No errors with servers. I played the beta on different setup without routers, BUT also with this current setup WITH routers that now doesn't work. First I had problems with authenticating. I couln't create a game. I don't know what I did, but I obviously did something and I succesfully created a game after couple of hours of pain and tears. Now I can shoot walls, wooppidoo.
    <b>
    The problem:</b>
    - I can not see any servers.
    - I can not join any servers.

    <b>I have (so far) tried the following:</b>
    - Check integrity of game files
    - Delete local content and re-install game
    - checked <filter_gamemode>
    - Software firewall has permit to ns2.exe in all ports
    - Router ports forwarded (2700-27100 TCP/UDP, 1200 UDP)
    - Tried nanogrid and other web based sites to join
    - Tried connecting from console

    Have you got another suggestion? I have to say.. I have NEVER had any issues with online games, or other programs that I run. I have yet to try if Half-life servers work, I don't think I will, because this is too much. I paid for a game, I did not pay for play with trial and error. This is pretty ###### up. Clearly the problem is not 100% on your side, because others can play just fine without errors. I think the problem is on my end AND somewhat on steams end. I hope that your reply is not shrugging shoulders with a '###### happens, try something if you can get it to work'.

    Please, more suggestions if possible, I will try them. But for now, Im too tired and angry. Well, it's coffee time. A loooooooong cup of coffee.<!--QuoteEnd--></div><!--QuoteEEnd-->

    UWE is working on it, next patch might have a fix:
    <!--quoteo--><div class='quotetop'>QUOTE </div><div class='quotemain'><!--quotec-->We're looking into the empty server list now, Steam looks to be having some trouble today: <a href="http://store.steampowered.com/stats/" target="_blank">http://store.steampowered.com/stats/</a> but it may be us. On it!<!--QuoteEnd--></div><!--QuoteEEnd-->
    <a href="https://twitter.com/NS2/status/266331440596258816" target="_blank">https://twitter.com/NS2/status/266331440596258816</a>
  • mrpotatomotomrpotatomoto Join Date: 2012-11-04 Member: 166843Members
    I posted earlier that changing max pings to 500 resolved the issue for me. However, that is not entirely the case.

    It did IMPROVE the situation -- I can now get server lists 75% of the time, but there are still frequent occasions where a server list won't pop up.

    Also, whether or not I get a server list, my internet connection seems to stop working for any computer on my wifi network when I join a game -- this persists for a few minutes or sometimes longer, even though I can play the game online just fine.

    Thanks for everyone's help with this issue.
  • RubilacRubilac Join Date: 2011-09-18 Member: 121881Members
    Waiting for Server...
    Timeout

    Date: 11/09/12
    Time: 16:56:57
    --------------------------------------------------------------
    Build 228
    Steam initialized
    Render Device: NVIDIA GeForce GTX 560 Ti (8.17.13.142)
    Sound Device: Speakers (Realtek High Definition Audio) 5.1
    Record Device: Mic in at front panel (Pink) (Realtek High Definition Audio)
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Connecting to server 152.111.192.230:27016
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Connecting to server 197.80.200.22:27016
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Main Menu Initialized at Version: 228
    Error: Attempted to load remote options from a file that does not exist.

    I had a fix for this.

    Close Steam. Rename Natural Selection 2 folder in steamapps > common
    Start Steam. Verifiy content of NS2. Fails saying X number of files need redownload.
    Open NS2 from steam library and get game download started.
    Close Steam. Copy contents from original folder in step 1 into the new Natural Selection 2 folder created by steam.
    Open Steam. Very contents of NS2.
    Run game. Connect to server.

    This is not working anymore, and I am unable to connect to any servers at all

    Waiting for Server...

    Timeout
  • bluescreenbluescreen Join Date: 2012-11-09 Member: 168725Members
    having problems connecting to UWE servers. Whenever i try to connect it gives me the couldn't connect... message, but any non UWE servers I have no problems with.
  • morpherubianmorpherubian Join Date: 2012-11-05 Member: 167325Members
    edited November 2012
    <!--quoteo(post=2015401:date=Nov 8 2012, 01:48 PM:name=Zaggy)--><div class='quotetop'>QUOTE (Zaggy @ Nov 8 2012, 01:48 PM) <a href="index.php?act=findpost&pid=2015401"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->UWE is working on it, next patch might have a fix:

    <a href="https://twitter.com/NS2/status/266331440596258816" target="_blank">https://twitter.com/NS2/status/266331440596258816</a><!--QuoteEnd--></div><!--QuoteEEnd-->


    Well, "empty server list" isnt the only problem.

    The problems (for me) are: 1 when joining a server the error "couldnt establish a connection with the server" appears.
    2 after that, the server list is empty.
    3 the empty list can only be "fixed" by pulling the internet cable out - and put it in again.

    Lowering the maxpings/minute setting in steam greatly lowers the chances of 1 and 2 happening (while the servers need more time to show up in the browser) - but nevertheless 1 and 2 still happen from time to time - AND 3 happens at least every second time i hit refresh!

    What kind of badly programmed script can actually "disable" the whole internetconnection of a user?
    NS2 devs appear to know (at least subconsciously)! :D
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