How to actually contact UWE? Donated to "Reinforced", no information or activation keys received.
Vulcan78
Join Date: 2012-12-09 Member: 174603Members, Reinforced - Shadow
Join Date: 2012-12-09 Member: 174603Members, Reinforced - Shadow
Not in the greatest of moods so I am not typing this again, my post can be found about halfway down this page and the follow-up on the following page here:
Fix your PR system UWE.
http://forums.unknownworlds.com/discussion/132039/where-are-the-reinforcement-program-rewards-natural-selection-2/p3
Fix your PR system UWE.
http://forums.unknownworlds.com/discussion/132039/where-are-the-reinforcement-program-rewards-natural-selection-2/p3
Comments
"nope, you don't get a email from UWE. I only did get one from HumbleBundle, too. But the counter on the reinforcement page did increment by one the second I purchased. So I'm pretty sure you only get the HB email with the link to the Steam Keys. (btw. is it normal that you don't see anything in steam, after entering the keys? I see only the deluxe DLC nothing more)"
"@Vulcan78, if you follow the link from Humble bundle there are instructions for getting the rewards. I put my steam key in and the rewards have been activated (or accepted), but the contents isn't in the game yet (so you will have to wait). But you can get the shadow babbler icon for the forum now."
@CannonFodder, clicking on the link from Humble Bundle send me to a Google Wallet receipt page and nothing else. There are no other links to open. Copying and pasting the following code into Steam results in "invalid product code". There are no other emails. I am actually kinda pissed about this as out of the graciousness of my heart I gave to UWE and am now left in the dark as to how to access the cool content and there seems to be no-way, short of writing this here, of contacting UWE. For $550,000 they better have a better PR system than this.
Here is the email/receipt that I received from Humble Bundle.
xxxxxxxxxxxxx,
Thanks for buying from Humble Bundle, Inc. using Google Wallet! Humble Bundle, Inc. will charge your order soon.
How do I check on this order?
Get up-to-date information about order #750763150xxxxxx
Problems with this order?
Contact Humble Bundle, Inc.
Order date: Sep 4, 2013 1:16 AM PDT
Google order number: 7507631505xxxxxxx
Shipping Status Qty Item Price
Digital delivery 1 Purchase NS2 Reinforced - Shadow (transaction id: XD8D08xxxxxx) - Purchase NS2 Reinforced - Shadow (transaction id: XD8D08xxxxxx) $75.00
Tax (NV) : $0.00
Total: $75.00
Paid with: Visa-3071
Fix your PR system. (If saying it twice isn't enough)
I paid the 75 bucks for my shadow badge and in return I recieved 2 emails from humble bundle one email which contains the keys and one that gives me the URL to send to a friend as a gift. (which I did later on so 150 bucks in total for my favorite dev team)
Now you should grab the email which displays that one key that don't work (don't know if this is intended/a typo/other? but there should be 4 steam icons on the left side of the email itself which you click on revealing the key(s) for your stuff.
Afterwards you go to steam, activate product with key and type the keys in and they should work just like that (did for me anyway) and no they won't be displayed on the DLC tab for NS2 but you will see them on your list of purchases/retail registered products and all that jazz.
Hope this helps!
EDIT: As of the key displayed at the bottom of the email with the STEAM keys I don't know what that's for but I did get all my stuff so I wouldn't worry about it really. :P
If you wish to contact someone directly you can always send an email to hugh@unknownworlds.com however we have passed on your message to devs already. =]
mmm tasty.
Reading the email:
Can you verify that you were in fact charged? It's possible that the transaction did not occur.
9/4/2013 DEBIT PURCHASE
(GOOGLE *Humble Bundle GOOGLE.COM/CH 324724000158 INP700 Sep 4 @ 1:58pm)
($75.00)
And if so have you tried PMing acedude?
$75. is a bit of money, but there are more $65 games that I've purchased and beaten within a month or so and never played again than I can remember. Purchasing a game for $35 (the Deluxe version) and getting nearly two years out of it speaks of the quality of the experience, which is constantly evolving, and that evolution requires talented, passionate and committed mind-power driving it.
I still have fun playing this game, whether as a Marine, a Gorge, a Skulk, an Onos, an Exo or a commander, and I'm talking high quality fun.
What would I like to see? A few more high quality maps, maybe even an external environment that links two of them, say Mineshaft and Skylights for example, with entry and exit portals and strategic locations in between (RT locations for example). So you could have epic battles where losing one map isn't necessarily the end of the game and the external gameplay is more reminiscent of Starcraft 2 in its expansiveness yet still a solid FPS experience for those on the ground.
Another thing that would be neat to add is a ranking system, with some servers restricting access to those of too high or too low of a rank, (I've played one too many games where the balance is determined by only a few really skillful players, usually on one side) and possibly the introduction of an XP system, kinda like in PS2, with some kind of reward offered, mostly aesthetic, possibly performance related. But I am sure UWE considered and decided against any performance reward as it would immensely disrupt the balance of the game.
Crysis 3 multi-player suffers horribly from this; as a new player you don't have access to the majority of weapons and abilities, while those who have already honed their skill-set literally rape you left and right. It is fun to unlock new weapons and abilities, but to suffer through the "initiation" is really quite brutal. And in the end Crysis 3 multi-player is ridiculously unbalanced, you will always see only a few players on each team with insanely high KDR, like 30/5 etc., and they are all maxed out at level 50, undoubtedly with maxed abilities as well. Its just not fun to play, unless you have a fetish for punishment.
Just some ideas, I'm sure there are many better ones.
Well I hope my issue is addressed by someone affiliated with UWE soon so I can check out the cool new content. Has anyone actually seen any of it yet? I haven't.
You should have recieved 2 emails.
1. The confermation of payment/ receipt (the one you have copy pasted)
2. An email from contact@humblebundle.com titled "Your NS2 Reinforced - Shadow order is ready".
Its 2 differnt senders, so it might have been cought in your spam filter. - If you cant find it, try the automated key resender at http://support.humblebundle.com/customer/portal/articles/243191-humble-bundle-key-resender
Or contact humble bundle using this email: contact@humblebundle.com and show em the receipt, and they can forward you to your "claim page".
The NS2/Overgrowth bundle was the first thing I bought from them. Now I have all the NS2 stuff and 17 different bundles in there.
Snaga, I haven't even heard of the overgrowth bundle, what it? I might create an account, but I am not sure that I will donate again in the immediate future.