[FXED] System freeze on game start

ul1ssesul1sses Join Date: 2007-02-13 Member: 59973Members
edited December 2013 in Technical Support
I click on Play Game... on steam and the game immediately go to black screen. The system freezes. The only thing i can do it's press the reset button.

I have upgraded my CPU and installed a new motherboard (P8Z77-M) and processor (i5 3570K).
Of course, was necessary to reinstall the SO (Windows 7 Professional 64)

The game was working ok before this upgrade.

I already reinstalled the game.
There is no overlay program running.

The tech support file: https://www.dropbox.com/s/37enn8v5z5tk5ci/tech_support.zip
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Comments

  • ConfusedConfused Wait. What? Join Date: 2003-01-28 Member: 12904Members, Constellation, NS2 Playtester, Squad Five Blue, Subnautica Playtester
    It looks like the stage in your log where it lists your video equipment is not happening. None of your video options are populated. Have You installed a driver for your video card? Is direct x installed? if not there is a copy in the redist folder
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  • ul1ssesul1sses Join Date: 2007-02-13 Member: 59973Members
    edited December 2013
    Well, it's all installed. But i already fixed the problem. Thank you for your attention.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Could you please post your solution for others in the future? Thanks
    http://xkcd.com/979/
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  • ul1ssesul1sses Join Date: 2007-02-13 Member: 59973Members
    So, i deleted NS2 configuration file inside C:\Users\username\AppData\Roaming\Natural Selection 2
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    awesome, thanks
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