Game not starting "COULDN'T INITIALIZE THE RENDER DEVICE" - Num displays: 0
SupportCase834056
Join Date: 2014-03-31 Member: 195066Members
Join Date: 2014-03-31 Member: 195066Members
When I try to start the game (via Steam) a error dialogue pops up containing the message "COULDN'T INITIALIZE THE RENDER DEVICE".
I have tried previously described steps of deleting/changing config files as described in numerous older threads.
This problem also appears with the game Teleglitch (but everything else works fine). It seems to be caused by the same underlying problem or at least the log contains a suspiciously similar error message:
I have made sure my OS (Win7 x64) is up to date (all updates installed), I have the newest graphics driver (clean install) and made sure the steam installation verifies.
I have noticed in the log files a very suspicious line:
Seems that my display is not detected by the game? I have connected a single screen via HDMI. I have tried to re-connect the display with no effect.
The full tech report is available here: https://www.dropbox.com/s/y1k3py04gbxv5lt/tech_support.zip
I have tried previously described steps of deleting/changing config files as described in numerous older threads.
This problem also appears with the game Teleglitch (but everything else works fine). It seems to be caused by the same underlying problem or at least the log contains a suspiciously similar error message:
ERROR:cannot create window!. INFO: Using (null)(null) as rendering device
I have made sure my OS (Win7 x64) is up to date (all updates installed), I have the newest graphics driver (clean install) and made sure the steam installation verifies.
I have noticed in the log files a very suspicious line:
Num displays: 0 Error: IDirect3D9::CreateDevice failed (D3DERR_INVALIDCALL) Error: Couldn't initialize the render device.
Seems that my display is not detected by the game? I have connected a single screen via HDMI. I have tried to re-connect the display with no effect.
The full tech report is available here: https://www.dropbox.com/s/y1k3py04gbxv5lt/tech_support.zip
Comments
Your file system/system_options.xml looks rather sparse, try to reset your graphics settings by manually deleting the file
%appdata%\Natural Selection 2\system_options.xml
Then try to start the game and your graphics settings will be set to default. If you still get an error please post another tech_support file.
This can be a pain to find, I hope it is easy for you.
Here the tech support report after doing this:
https://www.dropbox.com/s/5cqsm61fsuw750e/tech_support_2.zip
Interestingly enough someone having this problem with Teleglitch seems to have had the same graphics card http://steamcommunity.com/app/234390/discussions/0/558746089275424973/#c558746089521056316
@Soul_Rider: Are there any ways to easily test for the mentioned hardware faults? My GPU has been under quite some load during the last year (continuous Blender rendering) so some early ageing might not be too surprising... Unfortunately I don't have any spare hardware around to just test this by replacing bits
Just change <device>D3D9</device> to <device>OpenGL</device> in the system_options.xml
You can also try D3D11 for directX11
You card should work btw. I Had the same ( although it was the 560 Ti Hawk version.. )
Ow, and for some people reinstalling the game fixes a lot of different issues. Might be the same in your case!
Just now tested it with OpenGL and no change.
In general the card should work. I'm more afraid this might be some obscure bug or defect that only happens when the right stars align or something...
After that I'm out of options!
That was one of the first things I tried.