Help!! Crashes everytime joining a game - debug report

kevinchhannkevinchhann Join Date: 2013-02-01 Member: 182707Members
in Technical Support
it says log.txt & minidump.dmp
Can someone help me or is anyone having the same issue??
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  • AurOn2AurOn2 COOKIES! FREEDOM, AND BISCUITS! Australia Join Date: 2012-01-13 Member: 140224Members, Forum Moderators, NS2 Playtester, Forum staff
    edited September 2014
    Post the dumps Here (or somewhere else and link)
    Also, disable all your mods just incase.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Please provide your techsupport.exe zip file
    IF you are crashing every time, you can leave the crashed NS2 window open while running this executable, and it will create a large but useful dump file.
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  • kevinchhannkevinchhann Join Date: 2013-02-01 Member: 182707Members
    Here's the ZIP.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Please deactivate all your mods in the ns2 mod menu.
    You can also unsubscribe from all of them through steam workshop if you'd like.

    You are running a ton of mods:
    Date: 09/12/14
    Time: 15:01:05:
    Build 269
    Windows 7 64-bit (build 7601)
    Steam initialized
    Num displays: 1
    Direct3D 9 initialized: NVIDIA GeForce GTX 660 Ti (9.18.13.4052)
    Sound Device: Speakers (Turtle Beach P11 Headset) stereo
    Record Device: Microphone (Turtle Beach P11 Headset)
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m5e4c7a6_1386300832/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m67e3b77_1353354858/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m68a1272_1353997923/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m6561c6f_1352448753/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m619984c_1350223054/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m69c79fb_1354301462/
    [ 1.765] Worker 01 : Error: Mod '' contains obsolete shader files and can't be mounted:
    shaders/DarkVision.fx
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m7957667_1402004640/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m7de5a48_1363117788/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m7bc5bc8_1365457397/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m6f3c1bd_1357151365/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m7cf83af_1362570464/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m7c92314_1364355488/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m5f35045_1409231486/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m5fd7a38_1386168323/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/mc11703b_1386614558/
    Mounting mod from C:/Users/Kevin/AppData/Roaming/Natural Selection 2/Workshop/m712065f_1383930690/
    Loading config://ConsoleBindings.json
    Loading config://FavoriteServers.json
    Loading config://HistoryServers.json
    Main Menu Initialized at Version: 269
    Steam Id: 72079859
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  • kevinchhannkevinchhann Join Date: 2013-02-01 Member: 182707Members
    I unsubscribed all my mods on Steam workshop then I ran NS2 game and went into the mods section, deactivated all the mods to NO that were on YES, clicked restart and it crashed again with the same debug report.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    After un subscribing go to your hidden folder %appdata%/Natural Selection 2 /
    And delete your workshop folder.
    Then make another tech support zip when it fails so we can rule out mods
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  • ATFATF Join Date: 2014-05-09 Member: 195944Members
    C:\STEAM\userdata\xxxyour-idxxx\4920\remote\options.xml <- check inside this file for this entry:
    <mods>
    <active_mods></active_mods>
    </mods>
    See if anything is mentioned there and remove it.
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  • kevinchhannkevinchhann Join Date: 2013-02-01 Member: 182707Members
    @IronHorse‌ I don't know where to go for that.
    @ATF It says 4920_install.vdf and I can't open that.
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  • ATFATF Join Date: 2014-05-09 Member: 195944Members
    You'll find the workshop folder if you press WindowsKey + r and paste this "%appdata%\Natural Selection 2\" and press enter.

    I coulda looked into your techsupport.zip....
    Your options.xml contains:
    <mods>
    <active_mods>5e4c7a6 67e3b77 68a1272 6561c6f 619984c 69c79fb 6cc61d7 7957667 7de5a48 7bc5bc8 6f3c1bd 7cf83af 7c92314 5f35045 5fd7a38 c11703b 712065f</active_mods>
    </mods>

    Make it look like this:
    <mods>
    <active_mods></active_mods>
    </mods>

    There should be an options.xml in C:\STEAM\userdata\xxxyour-idxxx\4920\remote\ or whereever you have steam installed.

    Also disable steam cloud for NS2. Goto steam library, right click on NS2 >properties>updates>steam cloud.
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  • Klix16Klix16 Holland Join Date: 2014-10-28 Member: 199177Members
    edited October 2014
    hey i found a fix that helped me
    Share ur games with ur account to another account u have (or make new acc) then try to run ns2 on that new account it worked for me u do have to change ur settings agian and get the mods u have but it helped for me
    (this is how u share with other account)
    http://store.steampowered.com/promotion/familysharing
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