Server Information unreliable (ping 999, 0/X players)/Unable to join most servers

GoobulatorGoobulator USA Join Date: 2015-10-23 Member: 208688Members
in Technical Support
As stated in the title, most server state a ping of 999, I rarely can see any players, sometimes 1 player shows (even if there is more than 1). Upon trying to join servers I usually get "Couldn't establish a connection with the server"

Net Log below...
I'm running windows 10 even though it appears to think I'm running 8.


Date: 10/22/15
Time: 23:28:53:
[ 0.026] Unbound/Unknown : Filesystem initialized, cache enabled
Build 276
Windows 8 64-bit (build 9200)
Steam initialized
Num displays: 1
Direct3D 9 initialized: NVIDIA GeForce GTX 690 (10.18.13.5850)
Sound Device: Speakers (2- Logitech G930 Headset) 7.1
Record Device: Microphone (2- Logitech G930 Headset)
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
Server tickrate 30, client sendrate 20, bandwidth limit per player 25600
Connected to Steam servers
Connecting to server 127.0.0.1:27015
PhysX: Using GPU dispatcher
Loading config://ServerConfig.json
Loading config://ReservedSlotsConfig.json
Loading config://ServerAdmin.json
Loading config://BannedPlayers.json
Loading config://MapCycle.json
Hashed 1 game_setup.xml files for consistency
Hashed 834 *.lua files for consistency
Hashed 37 *.hlsl files for consistency
Hashed 30 *.shader files for consistency
Hashed 17 *.screenfx files for consistency
Hashed 154 *.surface_shader files for consistency
Hashed 1 *.fxh files for consistency
Hashed 5 *.render_setup files for consistency
Hashed 2 *.shader_template files for consistency
Hashed 27 *.level files for consistency
Hashed 6139 *.dds files for consistency
Hashed 73 *.jpg files for consistency
Hashed 67 *.png files for consistency
Hashed 934 *.cinematic files for consistency
Hashed 2279 *.material files for consistency
Hashed 4043 *.model files for consistency
Hashed 103 *.animation_graph files for consistency
Hashed 205 *.polygons files for consistency
Hashed 3 *.fev files for consistency
Hashed 12 *.hmp files for consistency
Skipped 387 ui/*.dds files for consistency
Skipped 139 *_view*.dds files for consistency
Skipped 60 *_view*.material files for consistency
Skipped 150 *_view*.model files for consistency
Skipped 21 models/marine/hands/* files for consistency
Skipped 1 sound/*_client.fev files for consistency
Skipped 1 shaders/DarkVision.hlsl files for consistency
Skipped 1 shaders/DarkVision.screenfx files for consistency
Skipped 1 shaders/DarkVision.shader files for consistency
Skipped 73 screens/*.jpg files for consistency
Skipped 1 models/marine/male/flashlight.dds files for consistency
Hashed 0 lua/entry/*.entry files for consistency
Consistency checking took 1 seconds
Server : 0.000000 : INFO: LuaJIT setup: maxtrace=20,000, maxmcode=35,000
[ 14.837] Worker 12 : Loading 'maps/ns2_descent.level'
VAC Enabled
Client connecting (127.0.0.1:60387)
Loading pathing mesh for level maps/ns2_descent.level
Finished loading 'maps/ns2_descent.level'
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
[ 27.991] Worker 05 : Loading 'maps/ns2_descent.level'
Loading pathing mesh for level maps/ns2_descent.level
Finished loading 'maps/ns2_descent.level'
Client : 0.000000 : INFO: LuaJIT setup: maxtrace=9,000, maxmcode=16,000
Loading took 6.5874287945857 seconds
Client connected (127.0.0.1)
Client Authed. Steam ID: 64042564
Goobulator connected.
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
Client Authed. Steam ID: 0
gMarineAimJitterAmount = 0.800000
trying to log NSPlayer (17) into Hive
Main Menu Initialized at Version: 276
Steam Id: 64042564
Client disconnected (127.0.0.1) Server shutdown
Connecting to server 66.151.244.42:27015
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
Net log level 3
Connecting to server 66.151.244.42:27015
[194.304] MainThread : 66.151.244.42:27015 : System packet sent (PacketType_Connect)
PhysX: Using GPU dispatcher
[194.597] MainThread : 66.151.244.42:27015 [Client]: Wrote 13 bytes in pos 15, frag offset 0
Timeout
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
Connecting to server 74.63.223.98:32220
[204.615] MainThread : 74.63.223.98:32220 : System packet sent (PacketType_Connect)
PhysX: Using GPU dispatcher
[204.971] MainThread : 74.63.223.98:32220 [Client]: Wrote 13 bytes in pos 15, frag offset 0
Timeout
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
Connecting to server 199.241.136.132:27015
[214.478] MainThread : 199.241.136.132:27015 : System packet sent (PacketType_Connect)
PhysX: Using GPU dispatcher
[214.769] MainThread : 199.241.136.132:27015 [Client]: Wrote 13 bytes in pos 15, frag offset 0
Timeout
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
Connecting to server 108.61.71.162:27115
[225.000] MainThread : 108.61.71.162:27115 : System packet sent (PacketType_Connect)
PhysX: Using GPU dispatcher
[225.288] MainThread : 108.61.71.162:27115 [Client]: Wrote 13 bytes in pos 15, frag offset 0
Timeout
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
Connecting to server 74.91.126.116:27015
[238.062] MainThread : 74.91.126.116:27015 : System packet sent (PacketType_Connect)
PhysX: Using GPU dispatcher
[238.350] MainThread : 74.91.126.116:27015 [Client]: Wrote 13 bytes in pos 15, frag offset 0
Timeout
PhysX: Using GPU dispatcher
PhysX: Using GPU dispatcher
Loading config://ConsoleBindings.json
Loading config://FavoriteServers.json
Loading config://HistoryServers.json
Main Menu Initialized at Version: 276
Steam Id: 64042564
[248.543] MainThread : Error: Attempted to load remote options from a file that does not exist.
CinematicsUpdate: exit
ClientGame::UpdateWorld: exit
CollectGarbage: exit
PredictWorld: exit
ServerUpdate: exit
SnapshotWriter-0: exit
SnapshotWriter-1: exit
SnapshotWriter-2: exit
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Comments

  • AsranielAsraniel Join Date: 2002-06-03 Member: 724Members, Playtest Lead, Forum Moderators, NS2 Playtester, Squad Five Blue, Reinforced - Shadow, WC 2013 - Shadow, Subnautica Playtester, Retired Community Developer
    I dont see any specific error from the server or anything.
    I currently suspect some kind of firewall or antivirus (which may integrate a firewall).

    What antivirus do you use? Is there any firewall setup by any chance?
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  • GoobulatorGoobulator USA Join Date: 2015-10-23 Member: 208688Members
    Thanks for the response!

    I use Kaspersky, and I have set it up to allow NS2. I'm starting to wonder if there may be some ISP problems too(?). I have recently been able to connect to some servers close (physically) to where I'm at, if I can get them to populate on the server list, and a few have finally shown all fields correctly in the server list.
    I'm on Verizon FIOS in the Dallas/Ft. Worth area.
    I will go over all my firewalls again and do some DMZ testing if it comes to that.
    Off Topic Disagree Agree Awesome
  • GoobulatorGoobulator USA Join Date: 2015-10-23 Member: 208688Members
    DMZ didn't help, pausing kaspersky's stuff didn't help...
    No luck... but now I have added bonuses of getting dumped from servers I finally do connect to.
    I also tried re-installing.
    Got some new looking error when I got kicked at least... "Detected connection to old peer"-in console. GUI message just said cannot connect to server.

    96nrc7zlfjq6.png
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    You are just timing out..

    Can you please try running a trace route to one of those servers' IPs?
    Run command prompt with admin privalages and type tracert 123.12.32.21 (replace that with an actual IP obviously)
    And post the results here
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  • GoobulatorGoobulator USA Join Date: 2015-10-23 Member: 208688Members
    Here's a couple... sorry about the delay, needed my buddy to be on to give me IP's to try, I can't even see most of the servers... I cut the second one short as there seemed to be a theme developing haha...

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Goobulator>tracert 74.91.127.197

    Tracing route to c-74-91-127-197.internap-atlanta.nfoservers.com [74.91.127.197]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 6 ms 6 ms 7 ms lo0-100.DLLSTX-VFTTP-304.verizon-gni.net [71.164.206.1]
    3 13 ms 12 ms 9 ms T0-11-0-2.DLLSTX-LCR-21.verizon-gni.net [100.41.218.46]
    4 * * * Request timed out.
    5 8 ms 10 ms 8 ms 0.ae1.BR1.DFW13.ALTER.NET [140.222.227.169]
    6 9 ms 9 ms 9 ms 204.255.168.66
    7 32 ms 32 ms 30 ms et-7-3-0.atl11.ip4.gtt.net [89.149.182.237]
    8 31 ms 32 ms 32 ms internap-gw.ip4.gtt.net [173.241.128.18]
    9 39 ms 31 ms 35 ms border10.tge4-1-bbnet2.acs.pnap.net [64.94.0.76]
    10 31 ms 31 ms 34 ms c-74-91-127-197.internap-atlanta.nfoservers.com [74.91.127.197]

    Trace complete.

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Goobulator>tracert 70.83.17.40

    Tracing route to modemcable040.17-83-70.mc.videotron.ca [70.83.17.40]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Wireless_Broadband_Router.home [192.168.1.1]
    2 9 ms 9 ms 7 ms lo0-100.DLLSTX-VFTTP-304.verizon-gni.net [71.164.206.1]
    3 8 ms 9 ms 9 ms T0-7-2-0.DLLSTX-LCR-22.verizon-gni.net [130.81.215.232]
    4 * * * Request timed out.
    5 9 ms 9 ms 9 ms 0.ae2.BR2.DFW13.ALTER.NET [140.222.225.53]
    6 10 ms 9 ms 9 ms ix-20-0.tcore1.DT8-Dallas.as6453.net [66.110.56.17]
    7 49 ms 49 ms 49 ms if-3-2.tcore1.CT8-Chicago.as6453.net [64.86.78.5]
    8 50 ms 51 ms 51 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.1]
    9 48 ms 49 ms 49 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96.45]
    10 50 ms 49 ms 49 ms if-5-2.tcore1.MTT-Montreal.as6453.net [64.86.31.5]
    11 52 ms 49 ms 51 ms if-0-2.tcore2.MTT-Montreal.as6453.net [216.6.115.90]
    12 52 ms 52 ms 49 ms 216.113.126.221
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 *


    Using steam, I cannot join the server, if I go into NS2 and connect through the console, it works. I cannot see either server in the server list (all filters are non strict or exclusive to anything at the moment). So still, my major problem is not being able to see servers while browsing, and connecting without knowing the IP address. Also, if I connect in this fashion and the server is full... I don't know how to join a queue.
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  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    This is more than likely related to http://forums.unknownworlds.com/discussion/comment/2257831/#Comment_2257831

    Since I have discovered that trace routing to a server can still result in a timeout like you see above if it is blocking ICMP

    So as you can see from the link we have recognized the cause and are working on a fix - sit tight!
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  • GoobulatorGoobulator USA Join Date: 2015-10-23 Member: 208688Members
    Thanks!
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