Experiment: Feedback portal
GhoulofGSG9
Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
The new development team is all about getting and reacting to the communities feedback.
However so far we don’t really have any good way to gather feedback.
This forum is a great place to discuss and debate but often ideas and suggestion get lost in very long threads and don’t get the attention they deserve.
To make sure that doesn’t happen anymore I think we need to create a place to share ideas and vote on them. So every idea has a fair chance and the really good ones get the attention they deserve.
Yesterday i stumbled over userreport.com. It looks like exactly the kind of service I was looking for.
So let’s start a little “experiment”.
This experiment aims to find out how useful userreport is and how many of you are actually willing to contribute to it.
You can find the new NS2 Feedback page at https://goo.gl/q7FvbR
Server admin can add a “NS2 Feedback” button to the Shine Vote Menu via enabling the “ns2feedback” plugin of the [Shine]Epsilon mod.
I would like to thank all of you for participating in this little experiment.
However so far we don’t really have any good way to gather feedback.
This forum is a great place to discuss and debate but often ideas and suggestion get lost in very long threads and don’t get the attention they deserve.
To make sure that doesn’t happen anymore I think we need to create a place to share ideas and vote on them. So every idea has a fair chance and the really good ones get the attention they deserve.
Yesterday i stumbled over userreport.com. It looks like exactly the kind of service I was looking for.
So let’s start a little “experiment”.
This experiment aims to find out how useful userreport is and how many of you are actually willing to contribute to it.
You can find the new NS2 Feedback page at https://goo.gl/q7FvbR
Server admin can add a “NS2 Feedback” button to the Shine Vote Menu via enabling the “ns2feedback” plugin of the [Shine]Epsilon mod.
I would like to thank all of you for participating in this little experiment.
Comments
I shall enable the plugin on taw
Promise to execute the most voted on suggestions.
Some have ask me if we would actually consider the ideas posted at this new portal even though it's a "test". To answer you yes we will do so!
Any idea that get some up-votes will be looked at and shared with the team. You can track the progress yourself as the ideas then will change their status
There are already some ideas I really like and myself would never thought of. So again thanks to all who contributed to this point and everyone who is willing to share his ideas with us.
We highly appreciate your effort.
BTW the portal also includes a separated bug reporter, so don't hesitate to tell us about bugs you think we might not have heard of.
Edit:
That idea was not deleted but rejected (you can find it under closed ideas). The reason why it was rejected was given as well as comment.
Click "Report a Bug" instead of "Post an idea" if you are listing an actual bug. (lookin at you, ATF ;P )
EDIT:
Uh yea, those are going straight to the bin then? Shoulda figured.
So this is a completely biased system that only shows one thing how many people approve of an idea, just because 50 people like something doesnt mean another 5000 hate it. Im too lazy to comment and comments are not as obvious as a big thumbs up button.
Find a system where you can have likes and dislikes or don't bother imo.
ALSO...
>forums suck for ideas use this cool thing to discuss them instead!
>this place isnt for the ideas we dont agree with go back to the forums where we just told you we dont read shit!
10/10 UWE
Well liking something only really serves to increase awareness as the choice on the matter is still on the dev team.
Take my suggestion for example, it isn't likely to get a lot of votes and it's already being picked apart in favor of staying to the current gameplay formula. So it'll stay on the bottom of the list and probably fade to obscurity once new ideas start being voted for, or just be rejected overall.
Introducing dislikes will probably deter people from using it, which is against the entire point of the system in the first place.
So yes, keep the extraneous and non relevant stuff (like staffing or schedules or website or forum rules etc) to the forums where they can be discussed.
This new system is a tool to have your game related ideas heard.. please don't dilute it for others by posting things that belong in here instead.
Lastly, do you really feel like the CDT or the new dev team don't read the forums?? Really? We respond in here daily.. almost to everything
Separated feedback forums like in the OP are nice for experienced players who are in the loop to leave their usually more technical and informed feedback. However, it will be susceptible to group think due to either small sample size or upvote spotlighting while not really receiving feedback any differently than if it was posted in official I&S or GD. You will also struggle with new players doubting whether their feedback will be read or taken seriously on pages that are not under the umbrella of the official uwe domain, especially when they have a very different colour scheme.
It's also not a very good idea to stamp a suggestion as rejected or not. What if a new player leaves uninformed suggestions from a place of good will - you won't stamp him because that will just push him away. No-one likes being rejected, regardless of how good the communication was as to why. But he sees other suggestions being stamped and takes his own lack of stamping as indication that his suggestion is being considered. This leads to miscommunication.
If your goal is growth then you need to start looking at providing a loop for players who don't know anything to begin with. Usually that's steam forums, but there is room for improvement right here in the official ones too.
If I'm a new player and want to say or ask something about the game, I will google ns2 and click it (http://unknownworlds.com/ns2/). I will click forums and it should instead list as distinct categories.
- GD
- i&s (or simply balance)
- mod
- map
- comp
- support
Your avenues of feedback are generally only as useful as you take them to be. With that in mind, i would suggest keeping those avenues in an accessible place on the official forums. You are creating more work for yourself with many different places for public feedback where there only needs to be one.
If trello is NOT shut down, can't you implement the feature into trello itself? I think it would be better to have one "tool" to see suggestions and things which are being considered.
However trello requires us to add users to a board before they can make a note. Also trello has no way to filter/sort notes after votes at the moment.
You are right that it would be better to have all the tools at one place. But that's due to the limitation of every service so far not possible.
However we can certainly work on some kind of user interface to merge all these services. But first we have to find out how useful each of those services is.
And that's what this experiment is about.
@GameOver The new ns2dev trello board can be found here
Knowing what ideas or suggestions are too far out to be possible are parameters that will save reporters time, and prevent dilution of other good ideas through saturation and noise.
An example: No, NS2 will not be ported to the source engine, everyone should be aware of that.
Great ideas.. and hopefully we can get this into the game itself upon exiting, as an optional feedback loop directly from players who aren't typically verbally active otherwise.
https://feedback.userreport.com/19e981d4-394e-46de-997e-8913cc04aff2/#idea/75857
This actually was added to the trello shortly after I made this post. Unrelated but cool. https://trello.com/c/e9gw1usd/50-experiment-with-alien-lighting
Change the alien upgrade menu order to Gorge, Skulk, Lerk, Fade, Onos
https://feedback.userreport.com/19e981d4-394e-46de-997e-8913cc04aff2/#idea/75854
Really? What made you guys think so? Was it the eight suggestions made within a year and sixteen within two years? Was it the single digit up votes, total of fourteen non author votes within two years? Was it the last accepted idea having been started more than two years ago?
When this thing is barely two years old? I mean its currently two years and two weeks from Ghoul's topic opener. So most of everything that happened on it happened within the first two weeks.
I didn't think it was supposed to be a wishlist for the devs to read our Dear Santas.
Also the website is now as active as the ideas and suggestion section of this forum with about 2-3 ideas added every month. In the end most ppl just stopped posting their ideas and opinions.
Last but not least I think the "add a switch option for shuffle" thread wasn't closed so much because you are not allowed to post ideas at this forum (in the ideas & suggestions section) but due to it's rather unfriendly tone. Additionally shuffle is a shine feature so I'm not even sure how debating it at this forum would change the situation because you won't necessarily reach the shine developers that way. It's better to open a issue ticket at shine's github repo for that.
I did a quick count. The leftover relevant ideas averages out to an idea per month and a half (eight each year, as of today).
So the decision taken was to bury it where no one sees? Out of sight, out of mind? Even Wyz"PM sent"crak does a better job moderating. But hey, its the same person who liked to do ninja sinks, so I'm really not surprised.
Thanks. I think most people consider Shine and NS2+ as basically officially supported. Essentially only that horrid vanilla UWE Rookie server doesn't run them as confirmed by Nintendows.
I guess there is kinda the issue because Shine is a community mod governed by Person8880 (who is not associated with UWE in any way). UWE bought the rights for NS2+ when Mendasp left to be able to merge certain ns2+ features into vanilla. But it's still also a community mod which is just governed by UWE staff due to the lack of a community maintainer.
However due to how important both mods are we tend to test them with each new ns2 build and contribute patches to make sure they continue to work. So if you want to report any issues or want to request new features for any of both mods you better use the given GitHub pages.