Consistent Crash upon Quit to Desktop

chrictonchricton Join Date: 2016-11-01 Member: 223556Members
in Subnautica Bug Reporting
I get the following crash consistently when I shut down the game and Quit to Desktop. Nothing seems amiss other than this and since I'm not impacted during gameplay it's not that big a deal. Just wanted to pass it by ya'll.

Faulting application name: Subnautica.exe, version: 5.4.2.57392, time stamp: 0x580872b1
Faulting module name: Subnautica.exe, version: 5.4.2.57392, time stamp: 0x580872b1
Exception code: 0xc0000005
Fault offset: 0x0000000000f9ec40
Faulting process id: 0x1044
Faulting application start time: 0x01d233d2538a5454
Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Subnautica\Subnautica.exe
Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Subnautica\Subnautica.exe
Report Id: 1acb9857-00ae-4eb6-b4a5-de79731e0013
Faulting package full name:
Faulting package-relative application ID:
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Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Can you post the info below, or have you already re-launched Subnautica?

    If you've re-launched, when it crashes again, do this:
    Obraxis wrote: »
    Hey guys!

    Subnautica is currently in Early Access and as such you may from time to time encounter bugs and in the worst case, crashes. If you have issues with stability of Subnautica, please post your issues with as much detail as possible (video/screenshots/descriptions), followed by the following requested information:

    Example Topic Title:
    [Crash] Open my Locker and Crash! [Version Number]

    1) Please run dxdiag.exe (search windows for it) on your systems and hit the button 'save all information' in the bottom right. Save this file for later.

    LHmLsSd.png

    2) Navigate to your Subnautica Folder in Steam (should be steamapps\common\Subnautica)

    3) Open the Subnautica_Data folder and grab a copy of 'output_log.txt'

    PJAwuF0.png

    4) Upload all the text of these to something like http://pastebin.com/ and post the public links to them with your forum posts.

    These 2 files will GREATLY help us in tracking down issues with Subnautica. Thanks!

    Crashing launching or playing Subnautica? Follow these steps to make a good tech support post!


    Edit by Jonas:
    We've also got a very similar guide with pictures for each step on Steam.
    And as in every good tech support:
    • Please make sure that your Windows is up to date.
    • Please make sure that your drivers are up to date.
    • Please make sure your PC meets the minimum system requirements.
    • Please close all other applications before starting the game.
    • Have you tried turning it off and on again? ;)

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  • chrictonchricton Join Date: 2016-11-01 Member: 223556Members
    Here you go. The failure ceased for a couple sessions but then returned. These files are from the most recent occurrence.

    http://www.filedropper.com/dxdiagforexport
    http://www.filedropper.com/outputlog_4

    And here is the event log entry for it:
    Faulting application name: Subnautica.exe, version: 5.4.2.57392, time stamp: 0x580872b1
    Faulting module name: Subnautica.exe, version: 5.4.2.57392, time stamp: 0x580872b1
    Exception code: 0xc0000005
    Fault offset: 0x0000000000f9ec40
    Faulting process id: 0x2448
    Faulting application start time: 0x01d237634d4d0bbe
    Faulting application path: C:\Program Files (x86)\Steam\steamapps\common\Subnautica\Subnautica.exe
    Faulting module path: C:\Program Files (x86)\Steam\steamapps\common\Subnautica\Subnautica.exe
    Report Id: 2213ca29-c9d2-4af9-8c77-28991a946b37
    Faulting package full name:
    Faulting package-relative application ID:
    Off Topic Disagree Agree Awesome
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