Crashed multiple times during game, now it crashes on startup, unable to do anything now

FormanForman USA Join Date: 2016-12-19 Member: 225151Members
edited December 2016 in Subnautica Bug Reporting
So I upgraded my PC recently (windows10 64 pro/ intel i7 6700 CPU 4Ghz/ 8g ddr4 RAM, Nvidia 1070 GPU/ 500g SSD/ Acer Predator XB1 monitor).
I found I could play my old saved game, however I didn't want to play it, as it lacked all the new game features & updates, so I deleted it.

Here is where the trouble begins:
I started a new game, and everything was going fine, then it started to crash and crash and crash. I thought because I used some command codes it might have caused an exception, so I deleted it and started over yet again.
With the newest release on December 15, 2016.... I started a new game, and at first it was fine again... and then it crashed 9x (I have all 9 crash reports). Then it would crash on start-up over and over... and now it won't even start. :(

So, I uninstalled and re-installed the game (local contents), and then verified the integrity of game cache, and tried to start Subnautica .... but still CRASH, CRASH, CRASH, CRASH.... it won't even attempt to start now - it just crashes without doing anything at all.
PLEASE HELP!!!!

Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Upload your crash reports - eh, check in my signature, under 'upload your saved game files' and use that to just attach the crash logs, instead of the saved game directory.

    Hmm. You could try running Subnautica one more time, if it crashes, then run a chkdsk on that drive, then re-verify game local cache, and try again. It's a long shot, but you've got nothing to lose. Let me know either way.
  • LordThunderbirdLordThunderbird Join Date: 2016-12-19 Member: 225196Members
    Have this Problem too with the newest version, like 6-8 crashes... (have only 4 Crashfiles because some were clean CTD without error notification)
    It started as i entered the Aurora, the first was on the way up, the second to in the reactor room. As i left the aurora every thing seemed normal.
    It started again with the seamoth i build, had huge area loading lags and now it crashes every time i move the seamoth slightly...

    Will try to re-verify the cache tomorrow.
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    I've made several more attempts to run Subnautica.
    Then I rolled my Nvidia drivers back to October 2016, as some people have reported issues with the newest drivers.
    Then I uninstalled and re-installed Subnautica...... it still won't start. Still keeps crashing on startup, no matter how many times I try.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Can you all post your system specs from Speccy or HWiNFO64 (see my sig ▼ down there for links).
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    Computer Information:
    Manufacturer: (Custom)
    Form Factor: Desktop
    No Touch Input Detected

    Processor Information:
    CPU Vendor: GenuineIntel
    CPU Brand: Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
    CPU Family: 0x6
    CPU Model: 0x5e
    CPU Stepping: 0x3
    CPU Type: 0x0
    Speed: 4008 Mhz
    8 logical processors
    4 physical processors
    HyperThreading: Supported
    FCMOV: Supported
    SSE2: Supported
    SSE3: Supported
    SSSE3: Supported
    SSE4a: Unsupported
    SSE41: Supported
    SSE42: Supported
    AES: Supported
    AVX: Supported
    CMPXCHG16B: Supported
    LAHF/SAHF: Supported
    PrefetchW: Supported

    Network Information:
    Network Speed:

    Operating System Version:
    Windows 10 (64 bit)
    NTFS: Supported
    Crypto Provider Codes: Supported 311 0x0 0x0 0x0

    Video Card:
    Driver: NVIDIA GeForce GTX 1070

    DirectX Driver Name: nvd3dum.dll
    Driver Version: 21.21.13.7849
    DirectX Driver Version: 21.21.13.7849
    Driver Date: 20 Jan 2017
    OpenGL Version: 4.5
    Desktop Color Depth: 32 bits per pixel
    Monitor Refresh Rate: 119 Hz
    DirectX Card: NVIDIA GeForce GTX 1070
    VendorID: 0x10de
    DeviceID: 0x1b81
    Revision: 0xa1
    Number of Monitors: 1
    Number of Logical Video Cards: 1
    No SLI or Crossfire Detected
    Primary Display Resolution: 2560 x 1440
    Desktop Resolution: 2560 x 1440
    Primary Display Size: 23.54" x 13.23" (26.97" diag)
    59.8cm x 33.6cm (68.5cm diag)
    Primary Bus: PCI Express 8x
    Primary VRAM: 8192 MB
    Supported MSAA Modes: 2x 4x 8x

    Sound card:
    Audio device: Headphones (2- High Definition

    Memory:
    RAM: 16331 Mb

    Miscellaneous:
    UI Language: English
    Media Type: DVD
    Total Hard Disk Space Available: 1679772 Mb
    Largest Free Hard Disk Block: 484091 Mb
    OS Install Date: Dec 31 1969
    Game Controller: None detected
    VR Headset: None detected

  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    That is a complete list of my computer specs, copied via Steam interface.
    I'm starting to wonder if there is some kind of software running in the background (via Windows 10 - 64 bit Pro), that is potentially causing the issue.
    I've consulted numerous computer and software wizards I know, and none of them could offer me any help.
    Do I need to build yet another computer from scratch, to get SUBNAUTICA to work? (but seriously... what does it take to make if function again?)
  • MyrmMyrm Sweden Join Date: 2015-08-16 Member: 207210Members
    Hi

    There's an update due out today, hopefully that will fix these issues you are having.
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    I was hopeful.... but it still crashes on start-up :(
    Still can't even get Subnautica to even initiate.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    Yes I can play other Unity games.
    However I believe only Subnautica is unique, as it was designed by Unknown Worlds, so perhaps there is something in their code or engine, that conflicts with something in my Win 10 Pro 64-bit OS..... but that is just a guess.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Forman wrote: »
    Yes I can play other Unity games.
    However I believe only Subnautica is unique, as it was designed by Unknown Worlds, so perhaps there is something in their code or engine, that conflicts with something in my Win 10 Pro 64-bit OS..... but that is just a guess.

    Mph. great. It's not W10 x64, I and many many others use that with Subnautica. Eh, is there a crash folder in the Subnautica folder (a folder with the date and time as its label)? If so, can you zip that up and upload it?
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    So its been 4 months later.... and still can't get Subnautica to work at all.. no matter how many times I uninstall and reinstall, or update / roll-back video card updates.
    At this point, I think I'm going to have to build a new computer from scratch, to get it to work... but that means I need $1,200 to build a new PC equivalent to my current build.
    So until I find an extra $1200 lying around, or someone gifts me the cash... I am stuck unable to play or even start Subnautica :(
    (personally, I have a suspicion that either my GPU or monitor drivers are to blame... but I don't know this for sure)
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Forman wrote: »
    So its been 4 months later.... and still can't get Subnautica to work at all.. no matter how many times I uninstall and reinstall, or update / roll-back video card updates.
    At this point, I think I'm going to have to build a new computer from scratch, to get it to work... but that means I need $1,200 to build a new PC equivalent to my current build.
    So until I find an extra $1200 lying around, or someone gifts me the cash... I am stuck unable to play or even start Subnautica :(
    (personally, I have a suspicion that either my GPU or monitor drivers are to blame... but I don't know this for sure)

    You could always try using a different really cheap used GPU to test if that's the issue (make sure it's at least minimally capable of running Subnautica). If that is indeed the issue, then at that point you could just upgrade the GPU, and sell both your old GPU and the temporary cheap GPU you used to test with.
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    current GPU = a high-end version of the NVIDIA GeForce GTX 1070
    the only GPU better, would be a high-end version of the 1080 .... but either should be capable of running Subnautica with no issues
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Do you have any crash folders like these (ignore the directions, it's from another of my posts) in your Subnautica folder?

    uc?export=download&id=0B0W8iwdwhDpObWxOVGRCV3dZX28
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    Alas... I do not,as it crashes upon start-up, so the program isn't even running long enough to create a crash report, before it has already crashed.
    :(
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Forman wrote: »
    Alas... I do not,as it crashes upon start-up, so the program isn't even running long enough to create a crash report, before it has already crashed.
    :(

    Even so, sometimes it will manage to create those reports. However, you are saying you already checked and it doesn't?
  • FormanForman USA Join Date: 2016-12-19 Member: 225151Members
    re-installed Subnautica today..... still crashes on startup..... there is something causing an exception..... so it crashes every time on startup.
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