error SNUnmanagedata/build 18

SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
edited January 2017 in Subnautica Bug Reporting
just downloaded the game. but for some reason there seems to be something wrong in the build 18 folder. ive been looking everywhere for options to fix it, because i really want to play the game.

it keeps loading with a second counter, until it starts loading world tiles and displays the error. (the second counter keeps going so it does not freeze)

i've tried reinstalling and verifing the files multiple times, since i know the error is being caused by faulty files. however it still doesnt work after trying this over ten times :/
after trying all these things i'd really like to know if someone found an actual solution to this...

ver. 42313 dec-2016

my pc is far above the recommended specs so that shouldn't be any problem.

(update) it seems there are a couple of files in the build 18 folder with name conflicts, even if i delete them or use these to replace the originals it does not work.
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Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    1) Run a chkdsk
    2) Verify your Steam local game files
    3) Clear your cache

    Instructions for all 3 can be found in my sig ▼ down there.
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    edited January 2017
    well ive done all of these things, the chkdsk didn't find any errors in my disc, the verification didn't find anything either and i cant clear cache since i dont even have any save files yet.
    or should i delete anything in the build 18 folder?
  • nilsshinilsshi Join Date: 2017-01-05 Member: 226172Members
    edited January 2017
    всем привет, у кого то выдавалась вот такая ошибка в субнаутике "Игра разбилась. Разрушилась папка" ..... 2017 "близкая к исполнению игры. Было бы здорово, если бы вы сообщили об этом разработчику игры", на английском, пожалуйста скажите что делать а то 500 рублей в стиме получается выкинул напрасно, а поиграть то хочется
    https://vk.com/im?sel=332481655&z=photo146279120_456239463/mail138790
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    nilsshi wrote: »
    всем привет, у кого то выдавалась вот такая ошибка в субнаутике "Игра разбилась. Разрушилась папка" ..... 2017 "близкая к исполнению игры. Было бы здорово, если бы вы сообщили об этом разработчику игры", на английском, пожалуйста скажите что делать а то 500 рублей в стиме получается выкинул напрасно, а поиграть то хочется
    https://vk.com/im?sel=332481655&z=photo146279120_456239463/mail138790
    nilsshi wrote: »

    Please provide screenshots of the error using services that don't require logging in. Some examples would be: Google Drive, Dropbox, TinyPic, Imgur, Photobucket, etc.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    SWoulsolid wrote: »
    well ive done all of these things, the chkdsk didn't find any errors in my disc, the verification didn't find anything either and i cant clear cache since i dont even have any save files yet.
    or should i delete anything in the build 18 folder?

    No, Build18 is part of Steam verification. If you have multiple hard drives, be sure that you ran chkdsk on the drive that Subnautica is installed to (if you're not sure, right-click Subnautica in Steam, hit Properties, go to the "Local Files" tab, and click "Browse Local Files").
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    edited January 2017
    welp i do have 2 of them but i'm 100% shure i checked the right one. still to no avail :confounded:

    still happens when i try to make a new game, (also tried all the gamemodes to confirm)
    here the goddahm error:
    https://drive.google.com/open?id=0B_ORqRSrFfkJdXdFVW9yVUltZWs

    here are screenshots of the build 18 folder where the name conflicts are:

    https://drive.google.com/open?id=0B_ORqRSrFfkJZ2JyVk5RdTZOSWs
    https://drive.google.com/open?id=0B_ORqRSrFfkJaFBUVkpfQWwzTTA

    result of the chkdsk:
    https://drive.google.com/open?id=0B_ORqRSrFfkJTU5oVy1jMmZKODQ

    output log game:
    https://drive.google.com/open?id=0B_ORqRSrFfkJVlVpRzJuN3RvSHM





    i just want to play T^T
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    i feel ur pain man i am dealing with the same thing 5 days ago i was in my cyclops enjoying the scarry ass everything
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    OK, so your Subnautica folder is C:\Program Files (x86)\Steam\steamapps\common\Subnautica

    Both of you try this:

    1) Clear your cache once more

    2) Move your SavedGames folder from the Subnautica\SNAppData folder to your Desktop (right-click SavedGames, Cut, then right-click a blank spot on your Desktop, Paste).

    3) Completely uninstall Subnautica.

    4) Go to C:\Program Files (x86)\Steam\steamapps\common and if the folder Subnautica is still there, delete it.

    5) Re-install Subnautica.

    6) Move your SavedGames folder back to Subnautica\SNAppData


    Does that ▲ work?
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    :( did not work i even used ur save files and everything
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    im about to just give up and call it a wasted 10 bucks literally bought the game played it for a week and its broke like this ive tried everything
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    i've tried exactly that, but i dont even have a save file to begin with so that's why i can't even play. all the build 18 error forums are talking about corrupted save files, when i don't even have a save file.

    i'm also about to give up since i have been looking for an answer for over 2 weeks now...
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    same i thought the devs would be able to help me but i think they know as much as i do about it especially when i asked one directley in their disc server he ignormed and he responded to someone else monets after i asked him so given a dev straight up avoided me about it says they have no idea how to fix it
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    well this sucks... i love the game from what i've seen but the installation process has shown me a bit of hell... ill just wait around untill a new update will come, even though i still wonder why some people don't have any issue at all
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    its somthin with our pcs i just installed the cracked version for a later update and build 18 agin its something with the way the files are saved on our computer what operating system are you running because if its 7 that might be our problem
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    edited January 2017
    windows 10,
    rest of my specs are seeable here:
    https://drive.google.com/open?id=0B_ORqRSrFfkJM1BUT1ZKcXJraDg
    also have a geforce gtx 1060 with 6 gb
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    ive spoken with obraxis he gave me a few other options (of course trying to start it in admin) he told me to try re-installing it with another install path wich (for me) didn't work.
    also the only thing he could tell me was whiping all the files and reinstalling, which ive been doing for a long time already...
  • FrustratedFrustrated Join Date: 2016-11-04 Member: 223643Members
    SWoulsolid wrote: »
    (update) it seems there are a couple of files in the build 18 folder with name conflicts, even if i delete them or use these to replace the originals it does not work.

    I have 6 files in build18 marked as conflicts, but it does not stop me loading the game. I assume that since they are labelled 'conflict' that the game or steam deals with them and works around it.
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    i think its screwed at thispoint im not in ex build and it doesnt work
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    this error hast to do with terrain update making old saves not work then why does it happen on a fresh install all files validated and build 18 completley deleted idk but my game seems like it will never work agin and its really sad i bought it like 2 weeks ago i havent even gotten all my shit done yet like i had to refresh my pc with a new install of windows 7 and ever since then this error has been showing up
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    rrnk235 wrote: »
    like i had to refresh my pc with a new install of windows 7 and ever since then this error has been showing up

    That ▲ points to other things, like outdated drivers. Do you have your manufacturer drivers for your video card, or the generic ones Windows 7 installs automatically?

    Also, if your game used to work at one point, try doing a system restore to a date when it worked. If that fixes the problem, then the issue is with something Windows did with drivers or an update.

    The only other thing I could think of would be a corrupt Subnautica registry entry, but I think Steam verifies those as well? Not sure.
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    yes it does registry and i specifically went to gforce and downloaded the updates the momment i started back up thats like my first thing i do to optimize my shit
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    i dnt think i have my drivers mu windows updater is fucked up and just keeps sayen checken for updates sooo prob the problem now that i think of it
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    rrnk235 wrote: »
    yes it does registry and i specifically went to gforce and downloaded the updates the momment i started back up thats like my first thing i do to optimize my shit

    If you mean GSync, set it to fullscreen only. Unity is having problems with GSync and won't go above 24FPS with it on. Since Subnautica is actually a full-screen window, not true full screen, setting GSync to fullscreen only will disable it for Subnautica.
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    no nvidia gforce uk the graphicscards and sub dsnt work for me rn i cant play at all
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    nothin did not work im about to just give up nothing i do works
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    and i cant do a system restore because li9ke i said i downgraded from 10 to 7 so it would work onmy new motherboard i dont have any restorepoints i had to completley wipe my drives and reinstall windows
  • SWoulsolidSWoulsolid the netherlands Join Date: 2017-01-03 Member: 226022Members
    in my case all my drivers are updated, tbh i've just given up. i guess ill wait a few years until the game is in a later stage and then try again.
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    The game should be fully released withing 6 months (it's currently scheduled for mid-May, IIRC).
  • rrnk235rrnk235 Join Date: 2017-01-09 Member: 226440Members
    fixed it ok whats wrong is that your pc cant handel it bc i just upgraded my processor loaded up fine no build 18 no problems tbh when i put the new one in i didnt think it would work bc nothing else did but sure enough it did
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