Error loading SNUnmanageddata\build18

SubGamer1233SubGamer1233 Croatia Join Date: 2016-03-21 Member: 214651Members
in Subnautica Bug Reporting
When I create a new save it says Error loading SNUnmanageddata\build18
Im not on experimental.
Pls help
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Do a chkdsk on your hard disk (or right-click, properties, tools, check for errors)

    Then verify Subnautica game files
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  • Grantzorg123Grantzorg123 District of Columbia Join Date: 2018-01-28 Member: 236018Members
    edited January 2018
    0x6A7232 wrote: »
    Do a chkdsk on your hard disk (or right-click, properties, tools, check for errors)

    Then verify Subnautica game files

    I have the same issue, bought the game last night, have not been able to load into a single game yet.
    I have tried: deleting the contents of SNUnmanagedData\Build18 and then verifying the program via steam, uninstalling and reinstalling the game on my SSD bootdisk, HDD, and a flash drive, running a chkdsk, forcing the game to run in direct X 9, and running the program itself as an administrator, starting the game in safe mode, disabling antivirus software, and running every compatibility mode windows 10 has to offer. All of the fixes I have listed I attempted in both the standard release and experimental branch.

    I am at a total loss, there is nothing wrong with my hardware, and I am really upset that I paid $23 for a game with a problem this fatal in it's full release.

    EDIT: if it helps narrow things down at all, the error ALWAYS occurs 15-16 seconds into "Preloading Base"
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    edited January 2018
    Can you provide as many of these as possible:
    • Your Subnautica\YYYY-MM-DD_HHMMSS folder, if it/they exist
    • Your Subnautica\Subnautica_Data\output_log.txt file, if it exists
    • Your dxdiag output saved to dxdiag.txt or similar ("Save All Information" by the exit button on the lower right)

    Put the files in Google Drive, Dropbox, OneDrive, or similar, and post the sharing links here (might just make a folder, stick them in there, and share the folder)

    Then we can have a look.

    If you want something to do in the meantime:

    From an admin command prompt (Win + X, then press A), put in:
    dism /online /cleanup-image /restorehealth

    then:
    sfc /scannow
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  • Grantzorg123Grantzorg123 District of Columbia Join Date: 2018-01-28 Member: 236018Members
    @0x6A7232

    First of all, thank you for taking the time to read and help out, you wouldn't believe the number of drive-by canned responses I've received in the last day about this issue.

    Here is the link to the drive folder with the output_log and dxdiag.
    https://drive.google.com/drive/folders/1TpjrfGIjTMRIid4MEW03Ph6xQmHs0w7x?usp=sharing

    I was unable to find the "Subnautica\YYYY-MM-DD_HHMMSS folder," so I took a screen shot of the main directory, which I've included, just in case something of use could be found there.

    Thank you,
    Grant
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  • Grantzorg123Grantzorg123 District of Columbia Join Date: 2018-01-28 Member: 236018Members
    edited January 2018
    I also ran the PowerShell commands; the restoration completed and the scan turned up no errors.

    Grant
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  • SubGamer1233SubGamer1233 Croatia Join Date: 2016-03-21 Member: 214651Members
    It's fixed. I had a virus on my pc so it infected the Subnautica files. I restored my PC and now it works
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  • Grantzorg123Grantzorg123 District of Columbia Join Date: 2018-01-28 Member: 236018Members
    I just attempted a deep scan on the game itself, and now the system as a whole with AVG. Didn't really expect that to solve anything, but it was worth a shot ¯\_(ツ)_/¯.
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    On mobile, but here's the problem: Subnautica doesn't have access to its files.
    Error: System.UnauthorizedAccessException: Access to the path "C:\SteamLibrary\steamapps\common\Subnautica\SNUnmanagedData\prefabs.db" is denied.

    Try uninstalling, then go to C:\SteamLibrary\steamapps\common\ and manually delete the Subnautica folder.

    Then install again.

    There may also be a way to fix it with changing folder permissions and / or the takeown (change ownership to the logged in user) command. Clean install seems simpler though (unless Windows assigns the same access rules to the new folder but I don't think so, I'm pretty sure that gets reset once the folder is deleted).
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  • Grantzorg123Grantzorg123 District of Columbia Join Date: 2018-01-28 Member: 236018Members
    Hey so I just got home and magically the game is working, I really have no explanation for what happened to fix it. Not that I'm complaining. I appreciate the insight and I'll keep this all in mind if it rebreaks itself at all.
    TPbh3o8.png
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