Crash in the Inactive Lava Zone

HelisHelis Mars Join Date: 2018-03-19 Member: 239297Members
in Subnautica Bug Reporting
I've already made a post in "how to make a report" topic, but creating a separate thread looks a more correct thing to do and I have updates on what I did, so here it is.

So, I'm stuck in the Inactive Lava Zone. Every time I swim in a certain direction from my saved spot, the game crashes. I don't know how to give exact coordinates, but it's somewhere near the Lava Castle.
I had some crashes earlier in the game, but this is the only one that's consistent and happens every single time. And I have over 60 hours played, so please don't tell me my PC can't handle the game.

What I've tried:
- Reinstalling Subnautica and Steam.
- Installing newer video card drivers.
- Checking the system for viruses.
- Disabling all antivirus and firewall stuff (standard Windows 10 bundle).
- Installing Windows updates (like that ever solved anything).
- Disabling Steam overlay. This weirdly speeds up the safe loading by almost a third, but still doesn't help.
- Swimming in a different direction. Everything seems to be ok, but I only have about 60 seconds of oxygen left and that is not enough to get to my base. The prawn is in the "problem" direction.
- Getting killed in the game and then swimming to the place again. After death I spawn at the escape pod, the game crashes soon after I get into the water. Tried only once though, maybe it's an accident.
- Loading the safe on my friend's PC. Works fine.
- Using lower graphic settings.
- Using higher graphic settings.
- Clearing the cell cache.
- Using different power modes for the subnautica.exe process in AMD Catalyst.
- Reinstalling DX11. By that I mean downloading DX11 distro from Microsoft an installing it over already installed version. If there's a safe (and TESTED) way to fully remove DX and install it from scratch, I'd appreciate the advice.
- Forcing DX9. Doesn't seem to do a thing, the game still uses DX11, if I read the logs correctly.
- Forcing OpenGL. The game becomes virtually unplayable, the fps drops to like 1 or 2. Crashes anyway (for different reasons, I assume, but still).
- Using "window-mode exclusive" or whatever that was called. No change.
- Starting a new game. Swam around for a bit, works ok.
- Loading in "experimental" mode.

dxdiag: https://pastebin.com/a072cdEV
output_log: https://pastebin.com/Tb77eBW6

I also have files called error.log and crash.dmp, should I link them here too?
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Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    edited March 2018
    Part of your output_log:
    WARNING WARNING WARNING: Some how ended up with 0 tris after simplification!

    (Filename: C:/Subnautica/plastic_workspace_unity/artifacts/generated/common/runtime/DebugBindings.gen.cpp Line: 51)

    d3d11: failed to create 2D texture id=5790 width=128 height=64 mips=8 dxgifmt=72 [D3D error was 887a0005]


    (Filename: Line: 501)

    d3d11: failed to create 2D texture shader resource view id=5790 [D3D error was 80070057]


    (Filename: Line: 520)

    d3d11: failed to create 2D texture id=5792 width=128 height=64 mips=8 dxgifmt=72 [D3D error was 887a0005]


    (Filename: Line: 501)

    d3d11: failed to create 2D texture shader resource view id=5792 [D3D error was 80070057]


    (Filename: Line: 520)

    d3d11: failed to create 2D texture id=5794 width=128 height=64 mips=8 dxgifmt=78 [D3D error was 887a0005]


    (Filename: Line: 501)

    d3d11: failed to create 2D texture shader resource view id=5794 [D3D error was 80070057]


    (Filename: Line: 520)

    d3d11: failed to create buffer (target 0x1 mode 0 size 38088) [0x887A0005]
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    d3d11: failed to create buffer (target 0x2 mode 0 size 14016) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 792) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 216) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 22560) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 9612) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 169968) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 78996) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 170760) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 78780) [0x887A0005]
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    d3d11: failed to create buffer (target 0x2 mode 0 size 26028) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 97584) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 45780) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 19704) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 7800) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 44184) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 20088) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 167208) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 78756) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 21144) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 9504) [0x887A0005]
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    d3d11: failed to create buffer (target 0x2 mode 0 size 17112) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 125880) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 59400) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 78024) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 36480) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 35664) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 15420) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 156600) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 71820) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 248376) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 117600) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 113688) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 51264) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 113136) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 53040) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 74784) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 33792) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 23808) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 10284) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 228768) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 108708) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 65280) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 29700) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 100944) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 47148) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 117480) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 55296) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 84720) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 39468) [0x887A0005]
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    d3d11: failed to create buffer (target 0x2 mode 0 size 53916) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 136560) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 62520) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 126960) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 58092) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 97608) [0x887A0005]
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    d3d11: failed to create buffer (target 0x1 mode 0 size 114672) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 52428) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 82416) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 37680) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 253488) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 119076) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 1 size 23760) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 1 size 1188) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 4356) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 1200) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 9536) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 2964) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 2080) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 564) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 1856) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 414) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 6336) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 1716) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 9248) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 2886) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 864) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 192) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 1 size 736960) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 1216) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 288) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 6944) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 2148) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 9600) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 2592) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 1248) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 276) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 2368) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 594) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 1440) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 384) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 992) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 210) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 1024) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 252) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 576) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 132) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 576) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 114) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 6752) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 1944) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 6048) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 1614) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 0 size 1984) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 414) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 672) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 114) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 5728) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 1752) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 1024) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 228) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 1024) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 204) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 640) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 144) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 12736) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 3636) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 1632) [0x887A0005]
    d3d11: failed to create buffer (target 0x2 mode 0 size 384) [0x887A0005]
    d3d11: attempt to lock null buffer
    d3d11: failed to create buffer (target 0x1 mode 3 size 5200) [0x887A0005]
    d3d11: failed to create buffer (target 0x1 mode 0 size 4160) [0x887A0005]
    Crash!!!
    SymInit: Symbol-SearchPath: '.;D:\Steam\steamapps\common\Subnautica;D:\Steam\steamapps\common\Subnautica;C:\WINDOWS;C:\WINDOWS\system32;SRV*C:\websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'admin'
    OS-Version: 10.0.16299 () 0x100-0x1
    D:\Steam\steamapps\common\Subnautica\Subnautica.exe:Subnautica.exe (00007FF687F30000), size: 23801856 (result: 0), SymType: '-exported-', PDB: 'D:\Steam\steamapps\common\Subnautica\Subnautica.exe', fileVersion: 5.6.2.0

    I did some searching, found and read this thread, found the following:
    We had this issue to and figured out what it was.

    There were textures in the build that were set to compress and were not powers of 2. Notice that all the textures in your thread have this. You can correct this by either scaling the textures of turning off compression, and mip mapping. If they are not power of 2 having mip mapping on will cause this problem, and if they are not multiple of 4 Compression will cause this problem.

    The bigger problem for this is that Unity's behavior for this is horrible. We discovered this when we started doing clean builds because it was the one time when the warnings would show up. In addition these texture would just not show up in the game. Think about this scenario for a second.

    During development, everything is fine, no warnings.
    Do an incremental build or a build from the editor, no warnings, works fine.
    Spit a clean build out, the build gets these cryptic errors and doesn't work.

    It is like a nightmare scenario for putting builds together. On top of this the errors don't tell you which texture is the problem so it is very hard to find this.

    The weirdest part is that if I go to my build machine to a build that has already been generated then open the project in unity and close it, all the incremental builds will work at that point.

    I would like to be doing clean builds but I am terrified to now.

    So, @Helis see if there is a way to turn off mip mapping? I see your GPU only has 1.5GB of VRAM, maybe it's compressing the textures? Not sure. Anyways this is all just a guess on my part based on the same log entries with other Unity games. See here for possible Mipmapping names (texture quality?)

    @Obraxis @Max ▲ might be helpful (powers of 2 issue with textures and powers of 4 issue with compressed textures)?
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  • HelisHelis Mars Join Date: 2018-03-19 Member: 239297Members
    @0x6A7232 Thank you for the answer, but I can't find any settings that could relate to mip-mapping. The game has this "Details" setting which is already set to "Low" and "Water quality" setting which can be either "High" or "Medium" and I tried both.
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  • HelisHelis Mars Join Date: 2018-03-19 Member: 239297Members
    edited March 2018
    Update. I found something similar in my graphics card settings. I changed anisotropic filtering from "application controlled" to "2x" and "texture filtering quality" from "standard" to "performance". As I result I get MUCH faster safe loading. The game still crashes, but the time interval between freezing and crashing itself is much shorter now (previously in remained frozen for like 20 seconds before crashing, now it crashes almonst instantly). It also seems like I'm now able to swim a bit farther in the promlematic direction than I could before.
    Do I need to provide any additional info?
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    See if you can disable the anisotropic filtering entirely.
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  • HelisHelis Mars Join Date: 2018-03-19 Member: 239297Members
    @0x6A7232 No, AMD Catalyst doesn't allow it, 2X is the minimal possible option. I guess the idea was that you can always set it to "Application preference" and then turn it off in the game itself, but it's not the option here. So, unless there is some sort of ini or xml file that allows you to explicitly turn anisotropic filtering off in Subnautica, there's no way around it.
    Anyway, what is so special about this particular area? I've been pretty much everywhere in the game, but only this one behaves like that. Some special textures there that my graphics card can't chew for some reason or what?
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    If I'm understanding the quote from that other forum, it's caused by texture compression size not being a multiple of 4, or the texture not being a power of 2. Try the F3 options? Or was it F1. You'll need to use F8 to get a mouse cursor to check options and switch tabs in the F1 and F3 windows.
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Oh, and the F1 / F3 options aren't persistent. So if you disabled mipmapping it would need to be on every game load.
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  • HelisHelis Mars Join Date: 2018-03-19 Member: 239297Members
    I've tried this, but the game just crushes while I'm fiddling with the settings.
    @0x6A7232 Thank you for your time, but I've given up, I don't care anymore at this point. The devs don't seem to pay attention either, so... yeah.
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  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Helis wrote: »
    I've tried this, but the game just crushes while I'm fiddling with the settings.
    @0x6A7232 Thank you for your time, but I've given up, I don't care anymore at this point. The devs don't seem to pay attention either, so... yeah.

    Sorry. :/ Next time you have an upgrade, you could try again, as I'm assuming different hardware works (as otherwise no one could play). But yeah, that sucks cause it's a really fun immersive (ha!) game.
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  • LordPickaxeLordPickaxe Nottingham Join Date: 2018-04-22 Member: 240246Members
    edited April 2018
    I was having the same problem for a while - the game crashed within seconds of loading in the lava zone. Usually when changing direction. I tried similar measures to no avail. I was in hardcore mode.

    I think it's because of something related to loading the game while in the lava zone. Perhaps there are too many entities to to load at once for our computers to manage. This morning I used the console to teleport me to the shallows (F3, Enter, type "biome safe") and the game ran fine with no crashes. Using the console to teleport back to the thermal plant (plus the command for oxygen - I refused to die to a glitch) I swam back to the cyclops and the game proceeded as normal.

    That is until I drove the cyclops back to the shallows - which did not load and the game refused to save - losing me a couple of hours of time! I'm not sure what caused this particular issue, but trying it again allowed me to save in the shallows and reload without any problems.

    Update:

    By diving back down to the Cyclops and driving it back up, I was able to save normally and the game runs with no more crashes. I suppose the moral of the story is to avoid saving in the lava zone!
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  • RedAppleKillerRedAppleKiller Join Date: 2018-05-04 Member: 240524Members
    edited May 2018
    Hi, I'm new here and I apologize in advance for posting in this thread since I can't create new topics until tomorrow.

    My problem is that I used the alien arch in the Thermal Plant and somehow got stuck in the warping animation for like 50 minutes by now.
    I tried to save the game but it's still saving after 50 minutes.
    I also tried to reach the console but I can't access it since the game just closes the menu whenever I click on the ''Disable Console'' button.
    The worst part about this is that the game didn't even save.
    When I try to quit it just tells me that 2 hours of unsaved progress will be lost (what I don't want since I spent those two hours on building and upgrading my cyclops + struggling all the way to get to the inactive lava zone).

    Greetz RedAppleKiller
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  • MazzyMazzy Australia Join Date: 2018-03-11 Member: 238890Members
    edited May 2018
    Sorry will post a fresh thread.


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