I haven't audio

CrazyBi7 · December 2018

Hi, I have not audio in the game with my headset (Realtek driver), but when I put monitor in audio output, the audio works!
I play from the Epic Games Launcher.
There is the ouput log: https://pastebin.com/aCzyWEd9
Please help me, I've tried to verify the game, reinstall it, and clearing the registry. I also update all drivers and rinstall Realtek driver

0x6A7232 · December 2018

Your log says there was a problem initializing FMOD, which is used for audio in Subnautica. Perhaps try updating your audio drivers (if you need help, there's a link regarding updating drivers in the top-right of my signature, colored green).

CrazyBi7 · December 2018

It doesn't work. I update all drivers with DriverHub.
I paste here a new Output Log: https://pastebin.com/3BXtYVQU

0x6A7232 · December 2018

Try e-mailing your log (and tell them you updated all your drivers) to subnautica-support@unknownworlds.com

You do have Windows up-to-date, right? If not, check that first, then e-mail (also include that you did that in the e-mail)

Ethosbro · January 2019

Hi, I have a similar or same audio problem.

I can start the game with audio but it will always crash upon entering water or after a few minutes. I even got a new sound card and re-installed windows 10 plus tried all the options from the subnautica troubleshooting guide. Still can't seem to fix the issue.

Any ideas?

Output Log: https://pastebin.com/UmcugLi0

DxDiag: https://pastebin.com/uC7giV5z

alexoY · January 2019

hi. my audio problem is this:
on first two worlds it was all perfect. now, i don't have audio for any fishes or creatures(gasopods, stalkers, reapers any all the others) , when i break rocks/outcrops i dont hear anything and when i go to surface to oxygen too. all the other sounds, are working. but for creatures, outcrops and going to surface nope.
i'm mentioning that i play on epic games version and i installed in the free period. any tip?

and if you think ,,why don't you play on that 2 worlds?,, , these worlds are gone. they were on hardcore and i died because of the reaper

). and i have this problem on every mode.

0x6A7232 · January 2019

First try updating your drivers, then, if that doesn't work, try this workaround and see if it works enough to keep you going:

https://forums.unknownworlds.com/discussion/155352/possible-temporary-fix-for-pause-esc-menu-bug/p1

Ethosbro · January 2019

0x6A7232 wrote: »

First try updating your drivers, then, if that doesn't work, try this workaround and see if it works enough to keep you going:

https://forums.unknownworlds.com/discussion/155352/possible-temporary-fix-for-pause-esc-menu-bug/p1

Thanks so much for the suggestions, unfortunately, neither worked. Its such a strange issue, I can move around in a sub or base without the audio crashing but as soon as the character model interacts with water all sound crashes until re-launching the game. Maybe I'll have better luck with the Below Zero sequel haha

0x6A7232 · January 2019

Someone said deleting the text files in the saved game folder (*.txt files, NOT the .bin files) seemed to help with freezing:

Problem:

haven4ever wrote: »

I got this game free from the Epic Store and it has quickly become one of my favorite games. My computer specs are not that good but the game has been running swimmingly with no issues except a slight graphics bug where the inside of the lifepod would be very bright due to a discarded flare.

However, since a few days ago, my game has been freezing up with audio still playing in the background, meaning that I have to exit the game. This first happened after I loaded into my base for the first time (as I had just made it) and is consistently reproducible by staring at the porthole or that general direction (usually from the top left area of the room). It can also happen in other areas of the room, and outside the base as well, but I just noticed that this area instantly makes it freeze. I have tried taking apart the whole base but swimming into the ocean where the base was (as well as other nearby areas) also makes the game freeze. So there seems to be a problem that is generally causing the game to freeze, as well as a specific trigger that always sets it off.

When the crash happens, I get a windows bubble saying 'Display driver AMD has stopped responding and has recovered'. I have tried online tips, creating a TDRDelay registry entry with a value of 8 seconds to no effect.

The base consists of a Multipurpose Room, a Window, Swivel Chair, and a growbed with melons in it, and a porthole for entry just in case this is relevant.

Logs here:

Dxdiag: https://pastebin.com/gAxYSG2Y
Output_log: https://pastebin.com/xpQjCbiQ

Computer specs:
legacy iMac (2009) with bootcamped Windows 8.1
Processor: Intel(R) Core(TM) i5-2400S CPU @ 2.50GHz 2.50 GHz
Installed RAM: 12.0 GB
x64 bit processor
Graphics card: AMD Radeon HD 6750M
Total graphics card memory: 4336MB
Resolution: 1920 x 1080

Things I have tried:

Have gone through the Steam troubleshooting guide
I have got the latest driver that is compatible with my graphics card on bootcamped windows (so not the AMD one that bugged everyone out)
Have tried refreshing cache
Have tried verifying installation
Have tried reinstalling
Have tried windowed mode
Have tried dismantling base/avoiding that area
Tried using TDRDelay fix
Have checked Windows is up to date

I have not yet tried creating a new save but I'm afraid I will invest so much time into a new save only for this to happen again... It's a shame as it was working so well for most of the time and now is unplayable.

Would appreciate any tips and many thanks in advance!

Solution:

haven4ever wrote: »

It seems like deleting the text files in the cache as well as the relevant folder has fixed this!

Ethosbro · January 2019

I fixed my issue.

The fix was turning off "exclusive mode" in the advanced section of properties within my audio device followed by a system restart. In other words, I unchecked "Allow applications to take exclusive control of this device" and restarted my computer. I'd done this before without it solving my problem so I assume it was this combined with using DriverHub to install any missing drivers.

Thanks everyone for your help

I haven't audio

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