Get Satisfaction not satisfying?

Darkhand

<div class="IPBDescription">Am I not using it correctly?</div>Hey All,

Get satisfaction seems to be a great way to report bugs. But either the developers are not leaving feedback on it, or we aren't able to see if they are actually working on any of these problems or not.

I saw Flayra reply to the post about Attempting Connection but that was it. Has it been fixed? Is just just because of the listen servers? If that's the case are we finding a way to block those servers from our list?

I may just be confused and not using the site correctly so i figured I would ask.

Plus there is really no way for us to offer a solution unless again I'm not seeing it.

I posted a reply about how to get back to the menu when you are stuck at attempting connection.

You simply press ~
type connect 0
press enter

This times out trying to connect to the IP of 0 and you end up back at the menu.

I mean it's basically like a forum without any extra functionality for us as far as I can tell. If it's something that helps the NS Dev team then so be it I'll use it. I just thought the increase in functionality and responsiveness would be bi-directional.

XainGM

<!--quoteo(post=1788733:date=Jul 29 2010, 12:38 PM:name=Darkhand)--><div class='quotetop'>QUOTE (Darkhand @ Jul 29 2010, 12:38 PM) <a href="index.php?act=findpost&pid=1788733"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Hey All,

Get satisfaction seems to be a great way to report bugs. But either the developers are not leaving feedback on it, or we aren't able to see if they are actually working on any of these problems or not.

I saw Flayra reply to the post about Attempting Connection but that was it. Has it been fixed? Is just just because of the listen servers? If that's the case are we finding a way to block those servers from our list?

I may just be confused.

Plus there is really no way for us to offer a solution unless again I'm not seeing it.

I posted a reply about how to get back to the menu when you are stuck at attempting connection.

You simply press ~
type connect 0
press enter

This times out trying to connect to the IP of 0 and you end up back at the menu.

I mean it's basically like a forum without any extra functionality for us as far as I can tell. If it's something that helps the NS Dev team then so be it I'll use it. I just thought the increase in functionality and responsiveness would be bi-directional.<!--QuoteEnd--></div><!--QuoteEEnd-->

Probably because they are focused fixing the known issues. Please be patient.

Syknik

Get Satisfaction is there for you to put up issues that you have found with details on how to recreate it and whatever other information that you find necessary to give. They'll read it, once they get around to it, and more than likely not leave a reply, but they will fix it. They aren't going to spend their time writing back to every problem that's put up there, they have more important things to do, like fixing the problems that have been posted.

The_Ranger

That bug was fixed, however the fix has not yet been released. Should come out sometime today.

Max

We're working on it! Get Satisfaction is still pretty new to us, so we're figuring out the best way to use it.

Darkhand

<!--quoteo(post=1788748:date=Jul 29 2010, 09:04 PM:name=Max)--><div class='quotetop'>QUOTE (Max @ Jul 29 2010, 09:04 PM) <a href="index.php?act=findpost&pid=1788748"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->We're working on it! Get Satisfaction is still pretty new to us, so we're figuring out the best way to use it.<!--QuoteEnd--></div><!--QuoteEEnd-->

That's cool

Thanks for the information Max.

Again I wasn't trying to rag on anyone, I think some people are misunderstanding what I am saying. I just want to make sure I'm using the tool properly so I can help others and not bog down the dev team with extra posts and what not.

Martin

<!--quoteo(post=1788748:date=Jul 29 2010, 10:04 PM:name=Max)--><div class='quotetop'>QUOTE (Max @ Jul 29 2010, 10:04 PM) <a href="index.php?act=findpost&pid=1788748"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->We're working on it! Get Satisfaction is still pretty new to us, so we're figuring out the best way to use it.<!--QuoteEnd--></div><!--QuoteEEnd-->


Any kind of tracking is useful for this. I've used Uservoice for this before. VERY useful. Glad that you guys setup something that is more manageable than simple forum posts.

Darkhand

<!--quoteo(post=1788828:date=Jul 29 2010, 10:33 PM:name=Martin)--><div class='quotetop'>QUOTE (Martin @ Jul 29 2010, 10:33 PM) <a href="index.php?act=findpost&pid=1788828"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Any kind of tracking is useful for this. I've used Uservoice for this before. VERY useful. Glad that you guys setup something that is more manageable than simple forum posts.<!--QuoteEnd--></div><!--QuoteEEnd-->

I agree

Anything that can help organize problems is a very useful tool.