How do I go about getting a refund?

Picklesnipe

I don't want to bore any of you with my complaints, but I basically have come to the conclusion NS2 is not for me.
I've emailed store@unknownworlds.com but they seem to be ignoring me, has anyone here gone through this process?

PersianImm0rtal

Patience. They will get back to you. If its been a couple of weeks, maybe then send another email I would guess.

.ADHd

Pickle, I'm sorry to hear you want to leave behind NS2. I can only hope that you stay for a little while longer as the developers are finishing up the rest of the content and then will be ironing out the performance issues. When I first bought the alpha build I was pretty disappointed with what I got for my money (Which was no servers or content at all). But I waited around for a while and didn't message for a refund and I am glad that I did because this game has gotten 100 times better since then and I expect it to get 100 times better from now as well.

Wheeee

posting this thread is a good start, as far as i've seen they've resolved everyone's issues when they've made a forum post about it. hope to see you back in the future, when the game is in a better place.

F1ll3r

I'm not sure about NS2 but Steam doesn't give you a refund...

<a href="https://support.steampowered.com/kb_article.php?ref=8360-WEJC-2625#refund" target="_blank">https://support.steampowered.com/kb_article...EJC-2625#refund</a>

Floodinator

They do give refunds. Steam has nothing to do with the payment.

They will write you back as soon as they have time, don't worry.
May I ask what you dislike on NS2? Just as feedback for the DEVs.

player

Probably a good idea not to give a reason, the fanboys will just come down on you like a tonne of bricks and try and talk you out of it for the next 5 pages.

TrC

<!--quoteo(post=1931432:date=Apr 29 2012, 12:11 PM:name=player)--><div class='quotetop'>QUOTE (player @ Apr 29 2012, 12:11 PM) <a href="index.php?act=findpost&pid=1931432"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Probably a good idea not to give a reason, the fanboys will just come down on you like a tonne of bricks and try and talk you out of it for the next 5 pages.<!--QuoteEnd--></div><!--QuoteEEnd-->
+1

Floodinator

<!--quoteo(post=1931432:date=Apr 29 2012, 12:11 PM:name=player)--><div class='quotetop'>QUOTE (player @ Apr 29 2012, 12:11 PM) <a href="index.php?act=findpost&pid=1931432"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Probably a good idea not to give a reason, the fanboys will just come down on you like a tonne of bricks and try and talk you out of it for the next 5 pages.<!--QuoteEnd--></div><!--QuoteEEnd-->

That's normal. Just stop reading your thread after you answered :-P

extollo

<!--quoteo(post=1931432:date=Apr 29 2012, 06:11 AM:name=player)--><div class='quotetop'>QUOTE (player @ Apr 29 2012, 06:11 AM) <a href="index.php?act=findpost&pid=1931432"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Probably a good idea not to give a reason, the fanboys will just come down on you like a tonne of bricks and try and talk you out of it for the next 5 pages.<!--QuoteEnd--></div><!--QuoteEEnd-->

there are fanbois here? for the game in its current state? lol.


there are some people that have <i>faith </i>the uwe will finally get the game decent for 1.0, but they wouldnt try to talk anybody out of getting a refund. i've never seen that happen here at all.

no raging fanboism here, really. maybe just people that plea for civility.

.ADHd

<!--quoteo(post=1931470:date=Apr 29 2012, 07:36 AM:name=jbaker8935)--><div class='quotetop'>QUOTE (jbaker8935 @ Apr 29 2012, 07:36 AM) <a href="index.php?act=findpost&pid=1931470"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->there are fanbois here? for the game in its current state? lol.


there are some people that have <i>faith </i>the uwe will finally get the game decent for 1.0, but they wouldnt try to talk anybody out of getting a refund. i've never seen that happen here at all.

no raging fanboism here, really. maybe just people that plea for civility.<!--QuoteEnd--></div><!--QuoteEEnd-->

jbaker8935...? What? I honestly dont know the appropriate words to respond.

extollo

<!--quoteo(post=1931480:date=Apr 29 2012, 09:10 AM:name=.ADHd)--><div class='quotetop'>QUOTE (.ADHd @ Apr 29 2012, 09:10 AM) <a href="index.php?act=findpost&pid=1931480"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->jbaker8935...? What? I honestly dont know the appropriate words to respond.<!--QuoteEnd--></div><!--QuoteEEnd-->

please do. :)

srsly, there has been plenty of criticism & suggestions about the game - from everybody. disagreements about powernodes & bunny hopping, for example, doesnt = fanboi.
supporting uwe's attempt to make ns2 a different game from ns1 doesnt = fanboi.

there may be a <i>handful </i>of posters that support all the ns2 changes as locked in & unchangeable, but uwe doesnt believe that & you know that really hasnt happened.

Picklesnipe

I bought NS2 back in the beginning of February before this 'no refund' policy was drafted in. Does that make a difference or am I fighting a lost cause here?

DJPenguin

it's an unreleased game. you can get your money back.

oldassgamers

I think UWE is so exstremly nice because they're giving back the money to it's buyers if they regret buying NS2.

Never heard any other company doing this, especially in my country Sweden. Everytime you buy something from the store you can't get money back, but if you order it through itnernet you have 2 weeks to regret your decision. If you don't regret it in those two weeks you cannot do refund.

Point is, uwe is exstremly nice for giving money back to peopel.

But I don't really understand though why people want their money back for the most amazing game ever, and it's so small money we're taking about. This game cost about 30 usd right?? . It's nothing, not even when I was in school and had no job, thougth that 30 usd was much.

Ryne

<!--quoteo(post=1931493:date=Apr 29 2012, 05:45 AM:name=Picklesnipe)--><div class='quotetop'>QUOTE (Picklesnipe @ Apr 29 2012, 05:45 AM) <a href="index.php?act=findpost&pid=1931493"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I bought NS2 back in the beginning of February before this 'no refund' policy was drafted in. Does that make a difference or am I fighting a lost cause here?<!--QuoteEnd--></div><!--QuoteEEnd-->


Just wait until Monday man. This isn't a huge company who has customer service open on weekends, they only do this kind of work Monday - Friday I am sure.

I bet you hear something then.

Drummer

<!--quoteo(post=1931493:date=Apr 29 2012, 09:45 AM:name=Picklesnipe)--><div class='quotetop'>QUOTE (Picklesnipe @ Apr 29 2012, 09:45 AM) <a href="index.php?act=findpost&pid=1931493"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I bought NS2 back in the beginning of February before this 'no refund' policy was drafted in. Does that make a difference or am I fighting a lost cause here?<!--QuoteEnd--></div><!--QuoteEEnd-->
as i understand it, UWE doesnt have a "no refund" policy, so no worries man, should be resolved on monday as people have said

internetexplorer

<!--quoteo(post=1931515:date=Apr 29 2012, 10:51 AM:name=oldassgamers)--><div class='quotetop'>QUOTE (oldassgamers @ Apr 29 2012, 10:51 AM) <a href="index.php?act=findpost&pid=1931515"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->But I don't really understand though why people want their money back for the most amazing game ever, and it's so small money we're taking about. This game cost about 30 usd right?? . It's nothing, not even when I was in school and had no job, thougth that 30 usd was much.<!--QuoteEnd--></div><!--QuoteEEnd-->

Because it isn't the most amazing game ever? Because they want to make it clear that they were not satisfied with the product? $30 probably doesn't matter to them, either.

Squeal_Like_A_Pig

<!--quoteo(post=1931493:date=Apr 29 2012, 01:45 PM:name=Picklesnipe)--><div class='quotetop'>QUOTE (Picklesnipe @ Apr 29 2012, 01:45 PM) <a href="index.php?act=findpost&pid=1931493"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->I bought NS2 back in the beginning of February before this 'no refund' policy was drafted in. Does that make a difference or am I fighting a lost cause here?<!--QuoteEnd--></div><!--QuoteEEnd-->
We've never had a "no refund" policy. The person in charge with authoring the refunds is our technical artist and has a lot on his plate, so it sometimes takes a bit of time before he gets to his emails. If you haven't heard anything by mid next week, post again in this thread.

Everyone else, there really is nothing productive in trying to find out reasons why someone is getting a refund and to try and talk them out of it, and the thread will get out of hand very quickly, so can we please just let it drop? Thanks.

--Cory

Picklesnipe

<!--quoteo(post=1931547:date=Apr 29 2012, 05:42 PM:name=Squeal_Like_A_Pig)--><div class='quotetop'>QUOTE (Squeal_Like_A_Pig @ Apr 29 2012, 05:42 PM) <a href="index.php?act=findpost&pid=1931547"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->We've never had a "no refund" policy. The person in charge with authoring the refunds is our technical artist and has a lot on his plate, so it sometimes takes a bit of time before he gets to his emails. If you haven't heard anything by mid next week, post again in this thread.

Everyone else, there really is nothing productive in trying to find out reasons why someone is getting a refund and to try and talk them out of it, and the thread will get out of hand very quickly, so can we please just let it drop? Thanks.

--Cory<!--QuoteEnd--></div><!--QuoteEEnd-->


Have I contacted the right email address in store@unknownworlds.com?

Thanks.

MurphyIdiot

<!--quoteo(post=1931567:date=Apr 29 2012, 10:39 AM:name=Picklesnipe)--><div class='quotetop'>QUOTE (Picklesnipe @ Apr 29 2012, 10:39 AM) <a href="index.php?act=findpost&pid=1931567"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Have I contacted the right email address in store@unknownworlds.com?<!--QuoteEnd--></div><!--QuoteEEnd-->

Yes, that is the address. Brian will get back to you this week. Thanks.

ixnay

<!--quoteo(post=1931480:date=Apr 29 2012, 05:10 AM:name=%252EADHd)--><div class='quotetop'>QUOTE (%252EADHd @ Apr 29 2012, 05:10 AM) <a href="index.php?act=findpost&pid=1931480"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->jbaker8935...? What? I honestly dont know the appropriate words to respond.<!--QuoteEnd--></div><!--QuoteEEnd-->

Seems you don't know what <b>appropriate</b> is judging by your latest ban for racism at Wongans.com adhd.

<a href="http://wongans.com/bans/" target="_blank">http://wongans.com/bans/</a>

<!--quoteo--><div class='quotetop'>QUOTE </div><div class='quotemain'><!--quotec-->Nickname <MAD>.ADHd
SteamID STEAM_0:0:79031
Steam Community ID 76561197960423790
IP address hidden
Ban type SteamID and/or IP
Reason Racism.
Invoked on 15 Apr 2012 - 03:58:26
Expires on Not applicable
Banned by admin
Banned on Website
Total expired bans 0<!--QuoteEnd--></div><!--QuoteEEnd-->

Wheeee

that's pretty stalkerish, just so you know

Angry Hillbilly 2

Um can we learn to keep gripes with each other out of the thread (and the forum) ixnay and adhd. This is neather the topic or appropirate.

internetexplorer

Yeah don't call out people who are full of crap, that's rude!

Xarius

Inb4lock

Angry Hillbilly 2

<!--quoteo(post=1931643:date=Apr 30 2012, 12:00 AM:name=Xarius)--><div class='quotetop'>QUOTE (Xarius @ Apr 30 2012, 12:00 AM) <a href="index.php?act=findpost&pid=1931643"><{POST_SNAPBACK}></a></div><div class='quotemain'><!--quotec-->Inb4lock<!--QuoteEnd--></div><!--QuoteEEnd-->

<img src="http://edge.ebaumsworld.com/mediaFiles/picture/928653/80871558.gif" border="0" class="linked-image" />

+1

Insane

Sigh... I was really hoping not to have to do this.

Thread locked. Picklesnipe, if you haven't been contacted about your refund by Thursday, please private message me and I will see what I can do.