Friend redeemed his own gift.

ThePenguThePengu Join Date: 2007-12-18 Member: 63204Members
in Technical Support
Well basically. A friend of mine pre-ordered NS2. Though, for whatever reason (apparently he did not know he had a free copy), redeemed the gift-able copy. We have only found this out now. When he tried to give another friend his spare copy.

I know he was not entitled to that free copy. Though if he has redeemed his free copy. Does that mean his pre-orded copy key is still... floating about?
Naturally he feels a little bummed. I am aware the game is on sale right now. I figured it was worth checking if there was any way he could get his extra copy back.
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Comments

  • FarrenFarren Join Date: 2005-03-13 Member: 45065Members, Reinforced - Shadow
    Should be able to verify that his (ordered) key hasn't been redeemed, and that the gift copy has been redeemed. Invalidate it, and provide him with a new one. Though I'm not sure if they can check the redeemer's steam ID against the buyer's steam ID. Hopefully someone with authority will message you soon with some instructions soon.
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  • AngeluszAngelusz Harmonic entropist Join Date: 2003-07-10 Member: 18072Members, Forum Moderators, Constellation, NS2 Playtester
    You're going to have to contact valve for this one I think. They manage the gift system. I didn't even think it was possible to redeem gifts if you already own the game... peculiar!
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  • ThePenguThePengu Join Date: 2007-12-18 Member: 63204Members
    Angelusz wrote: »
    You're going to have to contact valve for this one I think. They manage the gift system. I didn't even think it was possible to redeem gifts if you already own the game... peculiar!

    Well, for people who preordered they got a gift-able version followed by the release later on. Or at least as far as I am aware.
    I don't know how steam manages keys if someone already owns the game. Though I will contact them if that's what is required.
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  • AngeluszAngelusz Harmonic entropist Join Date: 2003-07-10 Member: 18072Members, Forum Moderators, Constellation, NS2 Playtester
    ThePengu wrote: »
    Angelusz wrote: »
    You're going to have to contact valve for this one I think. They manage the gift system. I didn't even think it was possible to redeem gifts if you already own the game... peculiar!

    Well, for people who preordered they got a gift-able version followed by the release later on. Or at least as far as I am aware.
    I don't know how steam manages keys if someone already owns the game. Though I will contact them if that's what is required.

    I know which gift copy you're refering to. Thing is, they've been given out through steam's store. Admittedly, I'm not 100% sure about this, if valve can't help you, just send me a PM and I'll have it checked out by UWE.
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  • IronsoulIronsoul Join Date: 2011-03-12 Member: 86048Members
    edited March 2013
    Hah, I did the same thing. I got the darn thing unredeemed and put back into my inventory. I contacted Valve, explained the situation and there were no problems. Although this was before ns2 was officially released so you might have different issues.
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  • ThePenguThePengu Join Date: 2007-12-18 Member: 63204Members
    edited March 2013
    Ironsoul wrote: »
    Hah, I did the same thing. I got the darn thing unredeemed and put back into my inventory. I contacted Valve, explained the situation and there were no problems. Although this was before ns2 was officially released so you might have different issues.
    Angelusz wrote: »
    I know which gift copy you're refering to. Thing is, they've been given out through steam's store. Admittedly, I'm not 100% sure about this, if valve can't help you, just send me a PM and I'll have it checked out by UWE.

    Seems like asking steam is the way to go. Thanks!
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