Game crashes and bluescreens when started [Solved]

lillebulerlillebuler Denmark Join Date: 2013-12-10 Member: 189983Members
edited December 2013 in Technical Support
The game always crashes at startup, the screen becomes black then blue screens.
I have tried a tons of different ways to fix this, apologies if i have missed something major, mostly updating my graphic card, bios, harddisc, testing with memtest. and editing natural selections files. If anyone could help me with this i would appreciate it.

My pc is factory built.
Pc build =
OS Microsoft Windows 7 Home Premium
Version 6.1.7601 Service Pack 1 Build 7601
Motherbo Gigabyte Technology Co., Ltd. Z87-HD3
x64-based PC
Processor Intel(R) Core(TM) i5-4670K CPU @ 3.40GHz, 3401 Mhz, 4 Kerne(r), 4 Logisk(e) processor(er)
BIOS-version/dato American Megatrends Inc. F6, 03-08-2013
RAM Kingston HyperX 8GB DDR3-2133 (XMP Beast Series)
GPU Geforce GTX 760

Please help, Ive been looking forward to play this game since i bought it on sale :/

I can upload the dumps if needed, i believe there is more info in them, i just dont understand them :/
My Dumps from the crashes =
On Tue 10-12-2013 16:38:51 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121013-7612-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008796A70, 0xFFFFFA8008796D50, 0xFFFFF800033877B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 10-12-2013 19:05:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121013-6754-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8009117B30, 0xFFFFFA8009117E10, 0xFFFFF800033887B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 10-12-2013 19:05:49 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8009117B30, 0xFFFFFA8009117E10, 0xFFFFF800033887B0)
Error: CRITICAL_OBJECT_TERMINATION
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 10-12-2013 14:59:32 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121013-7222-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80090F6B30, 0xFFFFFA80090F6E10, 0xFFFFF800033DD7B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 10-12-2013 13:41:58 GMT your computer crashed
crash dump file: C:\Windows\Minidump\121013-5990-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80085DF9E0, 0xFFFFFA80085DFCC0, 0xFFFFF800033CB7B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 09-12-2013 21:09:37 GMT your computer crashed
crash dump file: C:\Windows\Minidump\120913-6614-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80084DCB30, 0xFFFFFA80084DCE10, 0xFFFFF800033CD7B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 09-12-2013 19:25:08 GMT your computer crashed
crash dump file: C:\Windows\Minidump\120913-7269-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA80086BFB30, 0xFFFFFA80086BFE10, 0xFFFFF800033827B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 09-12-2013 19:14:02 GMT your computer crashed
crash dump file: C:\Windows\Minidump\120913-5928-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008E36B30, 0xFFFFFA8008E36E10, 0xFFFFF800033927B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Mon 09-12-2013 19:10:00 GMT your computer crashed
crash dump file: C:\Windows\Minidump\120913-6286-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008E2CB30, 0xFFFFFA8008E2CE10, 0xFFFFF800033927B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sat 30-11-2013 16:39:18 GMT your computer crashed
crash dump file: C:\Windows\Minidump\113013-6006-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x75BC0)
Bugcheck code: 0xF4 (0x3, 0xFFFFFA8008E16B30, 0xFFFFFA8008E16E10, 0xFFFFF800033CF7B0)
Error: CRITICAL_OBJECT_TERMINATION
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a process or thread crucial to system operation has unexpectedly exited or been terminated.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This problem might be caused by a thermal issue.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




Comments

  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    Upload the tech_support.zip file (run techsupport.exe in install dir). If ran while the game is active it also generates a dump, but you can't run the game so don't. Seeing what the log last said would be useful though.
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    As it clearly states its a temperature or driver problem.
    The fact that your kernel itself is crashing further illustrates a driver issue in kernel mode.

    Are your symbols updated and correct & are you running the dmp file through the correct analyser? 32/64. Its utmost rare to get so many ntoskrnl.exe crashes in my experience.

    Check your event viewer if it can give more clues to which driver is being a problem.
    Do deep virusscans to rule those out. Use a program like autoruns to see if nothing weird is hooking itself onto the kernel.
  • lillebulerlillebuler Denmark Join Date: 2013-12-10 Member: 189983Members
    https://www.dropbox.com/s/vp9zlzuahq5flgj/tech_support.zip This is The tech support Zip

    Also, I am not quite sure What you mean (DC_Darkling) with if my symbols are correct?
    I used Who Crashed? for the DMP files. Though, i am pretty sure theres is more info with bluescreenviewer? Not that i understand it what the info means :/
    Should i Dropbox the Dumps?

    I downloaded Autoruns and started it, I have noticed i miss a file called rdpclip, Not sure if its related?

    I've added a data save from autoruns
    https://www.dropbox.com/s/abcm2osj8ddio9k/AutoRuns.arn
    if it is of any use

    Any help is appreciated :)
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    I could not open the autoruns file. Guess it doesnt work that way with open/save. ;)
    Symbols question was asuming you used Windows Debugger to open the dmp files.

    I would still suggest to start checking drivers. Yes, perhaps having the dmp file would help.
  • lillebulerlillebuler Denmark Join Date: 2013-12-10 Member: 189983Members
    I will get to uploading it tomorrow, Going to bed now.
  • lillebulerlillebuler Denmark Join Date: 2013-12-10 Member: 189983Members
    I managed to fix it!
    If anyone else has the same problem:
    Go into power settings
    Go under advanced settings
    and toggle An option under PCI EXPRESS (There is only one) off.
    Thanks for the help tho guys!
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