NS2 hitches/ cause mouse to disconnect or buffer input?

meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
edited December 2013 in Technical Support

I'm using Win7 64 bit. Any other specs needed let me know

EDIT: Links to profile log and techsupport stuff in a post below.


EDIT2 : Okay, basically my problem can be summarised as follows. ignore what I said before as I was erroneously linking it to a similar 'feeling' issue I had before.

While playing NS2, the game frequently stops receiving new input from the mouse for a period of time from 1second to 10+ seconds. Basically, I am looked facing one direction, and if I have any button held on the mouse when it starts, that button will stay 'held' until it ends.

Sometimes when it happens, I get the windows sound to indicate the device has been unplugged (no 'plugged in' sound follows mind you, though I do get functionality back).

I sometimes get a considerable bit of FPS lag when it happens, at the start of the 'seizure'; the screen will freeze for half a second or so- for instance I will, to me, appear to freeze and then teleport some distance.

Device manager reports everything working fine.
Nothing untoward in the event viewer.

No issues in any other application. Just NS2.

This issue started a few days ago and seems to have gradually gotten worse. It happens on every server and with any mouse.

Comments

  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    Have now verified cache and done a full re-install. Can't really play the game like this, halps me plox D:
    @ironhorse You're smart, get tagged :D
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    More information-
    Seems to happen each time a player gets within a certain radius of me, i.e. when the game has to load some new stuff, possibly. Not a technical expert but I'm aware this can be a trigger for certain issues.

    Sometimes it will just disable my mouse altogether- as in, mouse lights go off and I need to plug it in again to get my computer to recognise it.

    Definitely don't get this issue in anything other than NS2.

  • Soul_RiderSoul_Rider Mod Bean Join Date: 2004-06-19 Member: 29388Members, Constellation, Squad Five Blue
    If you post a tech support zip and a copy of your log file, you are more likely to get a helpful response. Otherwise, it's likely you'll only get responses asking you to post this info..
  • Kouji_SanKouji_San Sr. Hινε Uρкεερεг - EUPT Deputy The Netherlands Join Date: 2003-05-13 Member: 16271Members, NS2 Playtester, Squad Five Blue
    Soul_Rider wrote: »
    If you post a tech support zip and a copy of your log file, you are more likely to get a helpful response. Otherwise, it's likely you'll only get responses asking you to post this info..
    Hehe your post is ironically awesome! :D


    But yeah that's the gist of it and maybe run a profile and add that to the zip as well, they can do magical things with that stuff...
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    edited December 2013
    http://speedy.sh/ZMqrc/tech-support.zip

    Download link is where it says 'tech-support.zip' at the top.

    Aaaand here's the profile log:

    http://speedy.sh/PeNHv/client-1226-210113.plog
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    edited December 2013
    I've literally cleared all my mods btw and the issue still remains.

    I can't play the game like this :'(
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
  • ConfusedConfused Wait. What? Join Date: 2003-01-28 Member: 12904Members, Constellation, NS2 Playtester, Squad Five Blue, Subnautica Playtester
    Are you running a wireless mouse? I can get this sort of issue at the edge of range or if the batteries are low.

    Try running with r_stats enabled, are you setting frame rate slowdowns when the lag happens? If so look for background programs pausing ns2 execution, some av systems will periodically stop the executable to scan it.

    Does it work with a different mouse? It's possible that your mouse is failing.




    Also, Your log has a good number of mods still running , but other wise looks clear:

    Queuing download of 'Gunslinger XMAS Aliens #1'
    Queuing download of 'Gunslinger XMAS Alien #2'
    Queuing download of 'TwoStroker Black Alien Glow12 Part1/2'
    Queuing download of 'Mystic Cyst Mod'
    Queuing download of '¶®esø²hs@|„÷¿w€úø¿w ®hs'
    Queuing download of 'TwoStroker Marine Carbon look12 Part1/2'
    Queuing download of 'The Triple S - (Skulk Skull Sentry)'
    Queuing download of 'Skulk V1.0-Tron'
    Queuing download of 'Skulk Skull Axe'
    Queuing download of 'ARACHDROID - Armor'
    Queuing download of 'Shenrons Breath'
    Queuing download of 'THE GODDAMN BATMAN XHAIRS'
    Queuing download of 'reh crosshair'
    Queuing download of 'ZIP' Crosshairs v1.0'
    Queuing download of 'Koruyo's Hud Type 1'
    Queuing download of 'Minimal Alien Vision'
    Queuing download of '¶®esø²hs@|„÷¿w€úø¿w ®hs'



  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    edited December 2013
    @confused thanks for the suggestions, I've actually made some progress today. As per a post above I've cleared my mods thoroughly so it's most likely nothing to do with them. In fact that log might well have been taken shortly after clearing my mods folder the first time.


    Ok, so I've tested with another mouse and it works. So I have a temp fix.

    EDIT: Nope, switching mouse fixed it for about a half hour before it started playing up again in exactly the same way. Poop.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    edited December 2013
    Definitely could be driver related.
    Have you yet attempted uninstalling your mouse drivers and reinstalling them with the latest?
    (list mouse model and driver version for bonus points)
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    DCs list of awesome, containing various possible reasons of 'why did this break'.

    * mods.. seriously. Thats a lot of mods doing similar jobs. Also memory leaks on the bottom of the log AND console command spam. Almost all of these point to...mods. Run ns2 without any mod, check console to be sure. Dont continue until this is done!
    * reinstall chipset & usb drivers.
    * use different usb port. (usually front/back)
    * unplug as many usb devices as you can while testing the failing device to minimize a possibility of other hardware influencing the failing device.
    * your failing device is broken.
    * your CPU can not even closely keep up. (lowering usb polling rate may help)
    * test in lower / lowest graphic settings because 'why not.'
    * test on a listenserver or official EMPTY uwe servers.
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    @dc_darkling

    * mods.. seriously. Thats a lot of mods doing similar jobs. Also memory leaks on the bottom of the log AND console command spam. Almost all of these point to...mods. Run ns2 without any mod, check console to be sure. Dont continue until this is done!
    - Done, as I said in a previous post the techsupport dump was from when I had just cleared my workshop folder. I don't actually have any mods enabled currently :)

    * reinstall chipset & usb drivers.
    - Also done

    * use different usb port. (usually front/back)
    - Done to death

    * unplug as many usb devices as you can while testing the failing device to minimize a possibility of other hardware influencing the failing device.
    - All that's plugged in is my mouse and keyboard.

    * your failing device is broken.
    - Both mice I've tried have 'broken' in exactly the same way, and only when I am playing ns2

    * your CPU can not even closely keep up. (lowering usb polling rate may help)
    - 3 cores of 3.6ghz isnt enough for ns2? lol

    * test in lower / lowest graphic settings because 'why not.'
    - done, no dice

    * test on a listenserver or official EMPTY uwe servers.
    - Did a quick 5-minute test, wasnt getting any mouse issues. I've had a couple of periods today where I wasn't getting any issues for an hour or two, but then the issues returned with a vengeance.
    I assure you my PC is very clean. No process starts without my explicit permission.


    As I said earlier, the mouse issues seem to coincide with hitches from loading things in-game, like when other players get near or if I am approaching a base. (base rushes = no mouse for 20 seconds lolz)


    Did you get a chance to check through the log/demo I posted?


    @ironhorse

    Gotta go back on what I said before: It behaves the same regardless of the mouse I use. With the crappy £5 mouse the problems are slightly fewer and further between but still very much there.
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    I'm just editing my post to give a slightly better description of the issue
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    use net_stats 1
    perhaps the servers you play on are just dying.
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    edited December 2013
    use net_stats 1
    perhaps the servers you play on are just dying.
    I've tested this on a whole bunch of different servers. Nobody else has mentioned the problem, and why on earth would this cause the mouse to function incorrectly at all?

    This is doing my head in, cannot figure it out -__- weirdest issue 2013


    ... And I can't have a good game until its fixed! :((
  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    edited December 2013
    * your CPU can not even closely keep up. (lowering usb polling rate may help)
    - 3 cores of 3.6ghz isnt enough for ns2? lol

    The Ghz value has no real indication on speed of a CPU. You can have a 4Ghz Pentium 3 that is no where near as fast as a 4Ghz Core i7. Your CPU Launched Q4 2010, and was not in the performance sector.

    speedamd.JPG

    As you can see from above, just because you have a Ghz value that seems high, you CPU performance is on the low side for a modern CPU.
    * test on a listenserver or official EMPTY uwe servers.
    - Did a quick 5-minute test, wasnt getting any mouse issues. I've had a couple of periods today where I wasn't getting any issues for an hour or two, but then the issues returned with a vengeance.
    I assure you my PC is very clean. No process starts without my explicit permission.

    Make sure in your Option you have Ambient occlusion turned off. all settings to low, and in your Nvidia graphics panel change all options to low or manual, or fastest. Especially frame buffer to 2.

    I noticed you have a 580 GPU as well. Your system is horribly bottlenecked by your CPU which cannot possibly keep up with the GPU of that power.
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    edited December 2013
    @obraxis

    Would CPU bottlenecking explain why the game has started doing this, after being fine for the past year or so I've been playing it?

    Is there any way to test this without buying a new cpu?
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    OK guys, don't worry about this. Today my mouse has started frequently doing this outside of NS2 so I'm guessing it's a failing USB port or power issue or something not NS2-related.

    Damnit, I'm basically going to need to build half a new computer to sort this out arent I >__> gah
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    also yes, cpu bottleneck problems can pop up in a later time for various reasons.
    more dust in cooling, ns2 asking slightly more, etc
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Seeing as we know its not hardware, have you tried disabling all background processes and services?
    MSconfig and admin services etc? (if you dont know how to do that let me know)
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    This had me tearing my hair out for days - So I was telling my flatmate about it, and he goes 'oh yeah last time I was using your spare mouse it kept disconnecting'

    ... So basically I was testing a broken mouse against... A broken mouse. So I have TWO mice with faulty connections, rather than none.

    All I have is an old wireless mouse I had lent out to a friend now, 125hz polling rate, RIP my aim until my new mouse comes.

    Dont get me wrong though, it was definitely disconnecting a hell of a lot more during gameplay. Why, I cannot fathom. Can't find any loose connections in the mouse so I think it's a faulty chip I guess.

    And would you believe I'm tech support in the daytimes :P
  • DC_DarklingDC_Darkling Join Date: 2003-07-10 Member: 18068Members, Constellation, Squad Five Blue, Squad Five Silver
    yay my ego.
    failing device is broken was on my list. :D

    Yeh, this is why I keep around hardware I know works to test, even if it blows for gaming.
  • meatmachinemeatmachine South England Join Date: 2013-01-06 Member: 177858Members, NS2 Playtester, NS2 Map Tester, Reinforced - Shadow, WC 2013 - Supporter
    edited December 2013
    Well as far as I knew I had a perfectly good back-up mouse >__> Never lending anyone anything ever again, ever
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Glad it wasn't some impossible to fix issue :-P
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