[CRASH] subnautica goes black on launch [911757]
heaventwig
Portland, OR Join Date: 2016-01-04 Member: 210888Members
Portland, OR Join Date: 2016-01-04 Member: 210888Members
New-to-me external display caused Wrecked build to crash on launch. Seems to have fixed itself (how? I have no idea; I didn't change anything), but I wrote this whole darn bug report so I'm going to send it to you.
Launch program, leaving settings as they have been for previous 46 hours of play (full screen 1600x900, recommended graphics; all these same effects persist when I switch to minimum graphics), click "play," and crash (black screen and mouse icon).
Black screen persists for about two minutes before the program stops of its own accord. Otherwise, Cmd-Opt-Esc force-quits without generating any dialogue boxes or messages.
I'm running Subnautica on a Mac, so I can't use the various Windows-based diagnostic tools and driver update software, but there are no updates available in the Mac App Store.
I didn't find a log file in my Application Support directory (I looked under ~/Library/Application Support/Steam/SteamApps/common/Subnautica, and in all subdirectories thereof. Also the Logs directories under both my user-level and system-level Library folders. Checked for a steam directory in the system library folder, no such luck.) If I'd found anything resembling a Subnautica log file, I'd post a link to it here. Maybe you can tell me where to look instead? (I found monitor.out and monitor.in, but they were both zero-sized files. No contents.)
I'm running Yosemite 10.10.5 on an early 2015 13-inch Retina MBP. 3.1 GHz Intel Core i7, 16GB RAM, Intel Iris Graphics 6100 (1536 MB). External display (the only thing that's different about my setup, aside from updating to Wrecked) is a PL2271HD Display, 21.5-inch (1920 x 1080). I've tried running it both with thunderbolt-to-HDMI and HDMI-HDMI. And I've tried it without the external monitor, just to verify that it's not the source of trouble. Now running at 1440xwhatever. Wouldn't you know it, that fixed it.
I thought I'd tried that before, but maybe I didn't. Before discovering that I *can* run the game on my laptop screen, I verified my game cache (it was okay), removed the game file, reinstalled the game file, and reverified the cache (still okay). I also briefly tried the experimental build; that didn't work on the external display either. :-/
When I try to run the program windowed on the big screen, it beachballs. Force Quit prompts me first to verify that I want to quit the nonresponsive application, and then to submit a crash report to Apple. That, of course, I've captured and posted at ... oh wait, it's too big for my newly-minted free pastebin account. Here it is as a droplet: http://cl.ly/2I2A3S3h0P0z
I don't know if you're at the point of tinkering with specific hardware compatibility, but if/when you are I hope this helps. I'll be flying home to my nice big Thunderbolt in a couple of days, and leaving this thing where I found it in my brother's office.
And then of course I give it one more shot on the external display. And it runs.
Launch program, leaving settings as they have been for previous 46 hours of play (full screen 1600x900, recommended graphics; all these same effects persist when I switch to minimum graphics), click "play," and crash (black screen and mouse icon).
Black screen persists for about two minutes before the program stops of its own accord. Otherwise, Cmd-Opt-Esc force-quits without generating any dialogue boxes or messages.
I'm running Subnautica on a Mac, so I can't use the various Windows-based diagnostic tools and driver update software, but there are no updates available in the Mac App Store.
I didn't find a log file in my Application Support directory (I looked under ~/Library/Application Support/Steam/SteamApps/common/Subnautica, and in all subdirectories thereof. Also the Logs directories under both my user-level and system-level Library folders. Checked for a steam directory in the system library folder, no such luck.) If I'd found anything resembling a Subnautica log file, I'd post a link to it here. Maybe you can tell me where to look instead? (I found monitor.out and monitor.in, but they were both zero-sized files. No contents.)
I'm running Yosemite 10.10.5 on an early 2015 13-inch Retina MBP. 3.1 GHz Intel Core i7, 16GB RAM, Intel Iris Graphics 6100 (1536 MB). External display (the only thing that's different about my setup, aside from updating to Wrecked) is a PL2271HD Display, 21.5-inch (1920 x 1080). I've tried running it both with thunderbolt-to-HDMI and HDMI-HDMI. And I've tried it without the external monitor, just to verify that it's not the source of trouble. Now running at 1440xwhatever. Wouldn't you know it, that fixed it.
I thought I'd tried that before, but maybe I didn't. Before discovering that I *can* run the game on my laptop screen, I verified my game cache (it was okay), removed the game file, reinstalled the game file, and reverified the cache (still okay). I also briefly tried the experimental build; that didn't work on the external display either. :-/
When I try to run the program windowed on the big screen, it beachballs. Force Quit prompts me first to verify that I want to quit the nonresponsive application, and then to submit a crash report to Apple. That, of course, I've captured and posted at ... oh wait, it's too big for my newly-minted free pastebin account. Here it is as a droplet: http://cl.ly/2I2A3S3h0P0z
I don't know if you're at the point of tinkering with specific hardware compatibility, but if/when you are I hope this helps. I'll be flying home to my nice big Thunderbolt in a couple of days, and leaving this thing where I found it in my brother's office.
And then of course I give it one more shot on the external display. And it runs.