Game wont launch; 'subnautica.exe has stopped working'

ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
in Subnautica Bug Reporting
I've just purchased Subnautica and downloaded it from steam 2 days ago but I'm having issues where it wont even launch.
My computer should be compatibe, I've tried uninstalling and installiing again

I get this message every time i try to launch

Subnatica%20error%20message_zpsbh3fizr6.png
Off Topic Disagree Agree Awesome

Comments

  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Please upload any information you can find from the following:
    1. Your dxdiag output ("Save All Information...")
    2. Your output_log.txt
    3. Any crash folders (in the Subnautica folder, beginning with a date)

    If you need help, check out the instructions for "uploading your saved game file" in the second line of my signature below. (Yes, I know that's not exactly what you're trying to do, but the instructions will be the same except only upload the required information from the list I just made.)
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    edited March 2017
    0x6A7232 wrote: »
    Please upload any information you can find from the following:
    1. Your dxdiag output ("Save All Information...")
    2. Your output_log.txt
    3. Any crash folders (in the Subnautica folder, beginning with a date)

    If you need help, check out the instructions for "uploading your saved game file" in the second line of my signature below. (Yes, I know that's not exactly what you're trying to do, but the instructions will be the same except only upload the required information from the list I just made.)

    ok, trying to do that. i cant find the 'dxdiag output' or the crash folders (although when i just search my whole laptopfor 'subnautica' i get a heap of them pop up)
    I've noticed i dont have the 'Subnautica\SNAppData\SavedGames' folder which from the instructions is where they should be.
    I have found the output_log.txt

    edit: ive reread it and realised i read the location of the crash folders are wrong, theyre still not there unless i search for them though. and the crash folders im finding are in a whole different location
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    here's what I'm seeing in the subnautica folder if it helps
    subnautica%20folder_zpskmsov9fq.png
    Off Topic Disagree Agree Awesome
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Looks like you don't have any dated crash folders (that's not a bad thing)
    We'll want your Subnautica\Subnautica_Data\output_log.txt as well as your dxdiag output (run dxdiag, click "Save All Information..." and save the file as dxdiag.txt on your Desktop or something).
    Also, get Speccy and choose File > Publish snapshot, then hit "Yes" to publish, and copy the snapshot URL to your post as well.

    So you should have (upload the txt files to Google Drive or Dropbox, share them, and post the sharing URL):
    1. Subnautica\Subnautica_Data\output_log.txt
    2. dxdiag's saved information (dxdiag.txt)
    3. Speccy's snapshot URL
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    0x6A7232 wrote: »
    Looks like you don't have any dated crash folders (that's not a bad thing)
    We'll want your Subnautica\Subnautica_Data\output_log.txt as well as your dxdiag output (run dxdiag, click "Save All Information..." and save the file as dxdiag.txt on your Desktop or something).
    Also, get Speccy and choose File > Publish snapshot, then hit "Yes" to publish, and copy the snapshot URL to your post as well.

    So you should have (upload the txt files to Google Drive or Dropbox, share them, and post the sharing URL):
    1. Subnautica\Subnautica_Data\output_log.txt
    2. dxdiag's saved information (dxdiag.txt)
    3. Speccy's snapshot URL

    ok I've gotten and uploaded those to here:
    https://drive.google.com/file/d/0BzCwjm4jeD4hZE9VNGplM2tCYkk/view?usp=sharing

    I couldn't figure out how to get 7zip to work because I wasn't able to do the step involving the file in the save game folder I dont have, so they aren't compressed but hopefully you can still use them as is
    Off Topic Disagree Agree Awesome
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Nuts. According to the speccy file (I didn't see any other files), you're on an Intel card. Can you post what GPU-Z says about your graphics? (Click the camera in the top-right)
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    Here's what it says
    6fy.png
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    I'm not sure why that link wasnt for the 3 of them but here's the other 2 indivitually

    dxDiag:
    https://drive.google.com/file/d/0BzCwjm4jeD4hSzF3ZlhzVm1UZnc/view?usp=sharing

    output_log.txt:
    https://drive.google.com/file/d/0BzCwjm4jeD4hYWlLR0dzbjV4V0U/view?usp=sharing
    Off Topic Disagree Agree Awesome
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Down at the bottom of the GPU-Z box, see where it says "Intel(R) HD Graphics" ? It looks like that is a drop down box. Can you check if there is another GPU available, and if so, switch to that and post a screenshot of it?
    ZequineZ wrote: »
    Here's what it says
    6fy.png

    Off Topic Disagree Agree Awesome
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    Also, in case anyone was wondering, looks like "Apollo Lake" is HD Graphics 505, see here.
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    Just checked, the drop down only has the one option
    Off Topic Disagree Agree Awesome
  • 0x6A72320x6A7232 US Join Date: 2016-10-06 Member: 222906Members
    ZequineZ wrote: »
    Just checked, the drop down only has the one option

    Yuck... Intel integrated graphics generally suck (I'm stuck on an HD 530 until I get a new card). Did Subnautica ever run for you before now?
    Off Topic Disagree Agree Awesome
  • ZequineZZequineZ Queensland, Australia Join Date: 2017-03-28 Member: 229260Members
    0x6A7232 wrote: »
    ZequineZ wrote: »
    Just checked, the drop down only has the one option

    Yuck... Intel integrated graphics generally suck (I'm stuck on an HD 530 until I get a new card). Did Subnautica ever run for you before now?

    ah ok, that sucks then. I've never had it running, I've only just purchased it so this is the only computer I've tried it on, my only other option of computer would be one it definitely wouldnt be able to run on so unfortunately i can't try it on another
    Off Topic Disagree Agree Awesome
Sign In or Register to comment.