WONT LET ME PLAY help me

DATSTONERMAN420

Every time i start the game on xbox it says press menu and i do so and then it says play or options i cant press play or options its like my games froze ive force closed hard restarted my xbox reinstalled it 3 times and finally reset my whole xbox and downloaded it and its still not working and i dont understand i just want to play the game i bought can someone please help me. Ive contactaded unknown worlds days ago but they havnt got back to me