U-haul Sucks.
BathroomMonkey
Feces-hurling Monkey Boy Join Date: 2002-01-25 Member: 78Members, Retired Developer, NS1 Playtester, Contributor
Feces-hurling Monkey Boy Join Date: 2002-01-25 Member: 78Members, Retired Developer, NS1 Playtester, Contributor
in Off-Topic
<div class="IPBDescription">Don't. Ever. Use. Them.</div> So, I'm moving today. Supposedly.
I'm sitting at my parents' place in CT right now, angrily typing this rant, instead of unpacking at my new apartment in Boston. Here's the deal . . .
My lease at my old apartment ends tomorrow, and the new tenants are moving in during the day, so I'm supposed to be out of there by midday or so.
Now, my parents just re-furnished their living room, so I inherited their old living room set. I reserved a u-haul truck for today in CT (so I could drive down with my roommate, pick the furniture up, and head back), for a one way trip to Boston-- <i>three weeks ago</i>. I called to confirm last night and they told me that they would definitely be ready at 10:00 AM.
Sure enough, I left my apartment at 8:00 AM this morning and arrived here a little after ten. A few minutes later, the u-haul place calls. "Your truck will be ready today," they tell me . . . "definitely before 6:30 tonight."
<b>WHAT</b>?
I call later to check in, and they've adjusted the time to 'no later than 7:00'.
I try to explain that this does not help me-- the reason that I reserved the truck for today-- and here, apparently, is the difficult part-- is that <i>I need it today</i>.
"You have it for 24 hours after we give it to you," they tell me. "So you will still have it for a day."
"You could let me keep it for 24 <i>days</i> after you give it to me", I tell them, "But that isn't going to mean anything for me, since it is only useful to me <i>today</i>."
So here I sit, closing in on 7:00 P.M., with absolutely no confidence in this company. I've tried to be as pleasant and as civil as possible (the above smart-**** remarks were only after <i>several</i> fruitless calls), but all day I have been dealing with surly people who can't seem to understand why I'm being so persistant about this.
At this point, I'm so angry I don't know what to do. <i>If</i> I get the truck, it'll be almost too late for it to be of any actual use to me, and it's simply too busy a time around here to find another (hence the reservation three weeks in advance). It's frigging fraud. Had I know that a 'reservation' in no way would guarantee me an actual truck, I would have gone with another company. I had one day where I could move into my new apartment before having to vacate my current one, and this was it.
Thanks, U-haul. This will definitely be my last transaction with this outfit.
I'm sitting at my parents' place in CT right now, angrily typing this rant, instead of unpacking at my new apartment in Boston. Here's the deal . . .
My lease at my old apartment ends tomorrow, and the new tenants are moving in during the day, so I'm supposed to be out of there by midday or so.
Now, my parents just re-furnished their living room, so I inherited their old living room set. I reserved a u-haul truck for today in CT (so I could drive down with my roommate, pick the furniture up, and head back), for a one way trip to Boston-- <i>three weeks ago</i>. I called to confirm last night and they told me that they would definitely be ready at 10:00 AM.
Sure enough, I left my apartment at 8:00 AM this morning and arrived here a little after ten. A few minutes later, the u-haul place calls. "Your truck will be ready today," they tell me . . . "definitely before 6:30 tonight."
<b>WHAT</b>?
I call later to check in, and they've adjusted the time to 'no later than 7:00'.
I try to explain that this does not help me-- the reason that I reserved the truck for today-- and here, apparently, is the difficult part-- is that <i>I need it today</i>.
"You have it for 24 hours after we give it to you," they tell me. "So you will still have it for a day."
"You could let me keep it for 24 <i>days</i> after you give it to me", I tell them, "But that isn't going to mean anything for me, since it is only useful to me <i>today</i>."
So here I sit, closing in on 7:00 P.M., with absolutely no confidence in this company. I've tried to be as pleasant and as civil as possible (the above smart-**** remarks were only after <i>several</i> fruitless calls), but all day I have been dealing with surly people who can't seem to understand why I'm being so persistant about this.
At this point, I'm so angry I don't know what to do. <i>If</i> I get the truck, it'll be almost too late for it to be of any actual use to me, and it's simply too busy a time around here to find another (hence the reservation three weeks in advance). It's frigging fraud. Had I know that a 'reservation' in no way would guarantee me an actual truck, I would have gone with another company. I had one day where I could move into my new apartment before having to vacate my current one, and this was it.
Thanks, U-haul. This will definitely be my last transaction with this outfit.
Comments
And they have the <i>gall</i> to act like they're not copping out on a technicality here-- "Yes, you reserved it for today. And you're getting it today. At 7:00 or so."
Hopefully you'll get it sorted out.
****.
<a href='http://www.dontuseuhaul.com/' target='_blank'>http://www.dontuseuhaul.com/</a>
Oh, I see you've already found donUseUHaul.com. Do enjoy the next step in the process. Hope the new tenants to your previous apartment are more understanding than UHaul was. Who knows, if they have similar problems moving in, you may make a couple of new friends.
Max
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Heh . . . actually, they're going through the <i>same exact thing</i>. A U-Haul in Manchester, NH promised them a truck, so they traveled there from Boston (about an hour drive) only to discover that . . . <i>gasp</i> . . . there was no truck! So their ability to move is just as screwed as ours.
I managed to track down my uncle, who lent me his pickup, so now I can physically move everything I own-- it'll just take a lot more work than anticipated.
But seriously, this appears to be a common thing with U-Haul . . . I can't understand how they manage to stay in business with such an arrogant, illogical, uncaring business model. They need to get hit with a class action suit . . .
<!--QuoteEnd--></td></tr></table><span class='postcolor'><!--QuoteEEnd-->
Heh . . . actually, they're going through the <i>same exact thing</i>. A U-Haul in Manchester, NH promised them a truck, so they traveled there from Boston (about an hour drive) only to discover that . . . <i>gasp</i> . . . there was no truck! So their ability to move is just as screwed as ours.
I managed to track down my uncle, who lent me his pickup, so now I can physically move everything I own-- it'll just take a lot more work than anticipated.
But seriously, this appears to be a common thing with U-Haul . . . I can't understand how they manage to stay in business with such an arrogant, illogical, uncaring business model. They need to get hit with a class action suit . . . <!--QuoteEnd--> </td></tr></table><span class='postcolor'> <!--QuoteEEnd-->
Do you have the time and resources to start one? Do we have anyone here who knows how many people you need for a class action suit to start?
/me tries to Google it up
Um...I found www.classActionAmerica.com, but they require registering. The last suit against Uhaul was made in March of this year, and I can't get the rest of the description due to a VBScript error. Figures. I may keep looking.
Sometimes I disagree with it when it's done to put honest people out of business because of one mistake. But that's not the case here. Stick it to 'em !
Yeah, I know . . . I'm not exactly a fan of knee-jerk lawsuits, but <i>Damn</i>. These guys have made my life a living Hell.
Thing that pisses me off the most is the way they lied not only to stall but to also keep me on the hook. They kept saying, 'We've got a fleet of 180 vehicles, and only 40 are rented today' and 'Your truck is inbound into the state right now'.
If they had just confessed to overbooking at noon, and let me know how grim my prospects were, I could have immediately sought another solution and possibly accomplished something yesterday. As it turned out, after waiting, snagging the pickup, and packing the furniture into it, I wasn't back in Boston until 12:30 AM.
And speaking of, so begins my day of Hellish moving. F-ing UHAUL!
(Ive never used either)
Just gather together a group of disgruntled former customers and sue their collective pants off.
I've been meaning to do that. Can you lend me your tank? I have these neighbors...