Very Dissapointed - Constellation
Teal
Join Date: 2004-02-16 Member: 26598Members, Constellation
Join Date: 2004-02-16 Member: 26598Members, Constellation
<div class="IPBDescription">Constellation membership</div> Hello,
I am wondering if anyone has suffered such poor customer service in their Constellation sign up?
I signed up on January 26th 2004 and the money was taken from my PayPal account on the same day.
But I have still not received an official welcome email and still do not have an icon next to my name. I cannot even get access to the Constellation section of the forums <!--emo&:(--><img src='http://www.unknownworlds.com/forums/html//emoticons/sad.gif' border='0' style='vertical-align:middle' alt='sad.gif' /><!--endemo-->.
I have sent many emails with my Steam ID and email address but to no avail. Am I the only unlucky one or is this how all Constellation members are treated?
I think it is shocking that when a dedicated NS player contributes for the greater good of the game the money is simply taken and no response is given.
Very dissapointed. Teal
I am wondering if anyone has suffered such poor customer service in their Constellation sign up?
I signed up on January 26th 2004 and the money was taken from my PayPal account on the same day.
But I have still not received an official welcome email and still do not have an icon next to my name. I cannot even get access to the Constellation section of the forums <!--emo&:(--><img src='http://www.unknownworlds.com/forums/html//emoticons/sad.gif' border='0' style='vertical-align:middle' alt='sad.gif' /><!--endemo-->.
I have sent many emails with my Steam ID and email address but to no avail. Am I the only unlucky one or is this how all Constellation members are treated?
I think it is shocking that when a dedicated NS player contributes for the greater good of the game the money is simply taken and no response is given.
Very dissapointed. Teal
This discussion has been closed.
Comments
He's on vacation in Vancouver (from the 10th until the 24th, if I remember correctly), so I wouldn't be expecting a response.
Just sit tight, he'll get around to it.
Oh, and welcome to the Forums. <!--emo&;)--><img src='http://www.unknownworlds.com/forums/html//emoticons/wink.gif' border='0' style='vertical-align:middle' alt='wink.gif' /><!--endemo-->
Ok not all, but the recent new constellies (like me) have lost there icon for a reason. but we don't nag. (exept the topic about what the ell was going on, but we don't mind when it gets fixed, only that it eventually does)
I say you also get that mentality. Don't care about the fact that there is a prob, know it will resolve shortly.
I know I would be **** off too, it would be different if they were just taking a long time to do anything about his account at all. According to him, his money was taken on the very day he signed up but someone was and is too lazy to add him. Well, I'm not sure why I'm replying since I wouldn't be caught dead shelling out money just to get the teams attention/elevate my own prestige. We already have too many favored groups out there like Veteran, Playtesters, Beta Server Ops, Constellation, and just being in a clan gets you noticed.
Could someone please explain to me how you get to be a veteran and what they're supposed to do? Obviously you don't get to be one solely on the basis of having a long "service" record (assuming thats even a factor), so why complicate everything? The fact that NS is steadily becoming less fun since like..v2.0 (NS Combat blows by the way) or whatever, doesnt help matters. What used to be just a touch of elitism and estrangement in the NS "community" is all but impossible to ignore these days. I think we need a rollback to v1.04 or even further, I honestly can't see what went wrong, but NS definitely isn't as fun as it used to be.
You do not <b>buy</b> access to the Constie forum or the icon. It is given to you as a way of saying thank you.
Tell me, Arawn, what of those of us that donated before we had any idea what the benefits would be (a group, I might add, which I am proud to be a member of)?
Constellation has always been those of us who donated to the NS project willingly. The icon and forum has always been Flayra's little thank-you. Show a little gratitude that there's even an NS you can play.
Charlie, if you're reading, this, there are still those of us out here that donated because we love NS, not because we wanted an icon.
In any case, Charlie does of course try to keep the database up to date, but this part of the process is strictly manual - he inserts <i>all</i> data by hand - while the PayPal part of the transaction is automatical, which is why the money was immediately taken from the account.
As others already indicated, there were technical problems with the database that Charlie only managed to temporarily fix before going on vacation. Teal, I'd suggest you resubmit your information to <a href='mailto:constellation-admin@natural-selection.org'>constellation-admin@natural-selection.org</a>. He'll will do his best adding your information as soon as he returns from his vacation.
As for the Constellation forum, PM me if you want me to give you the password.
Hmm.. "before anyone knew that anyone was going to get anything"? You mean there was a time when the devteam accepted donations without a huge advertising campaign? Yes!! There was such a time (long past as I'm sure you know) where you could donate without getting any kind of reward, only problem was that hardly anyone donated, hence the need for Constellation to -BUY- support from us.
I still think we need to start over at v1.04 or earlier, maybe even 1.01 or something (whichever version got rid of that horrible 1500-2000 ping from the first one) and continue from there. Every version of NS since 2.0 has been fraught with problems; the fundamental gameplay of NS has been altered considerably since the earlier versions, and it has certainly not been a welcome change.
Edit: Of course the icon and benefits are the aim of the system; don't insult me by denying it. Every single person who donates is integrated into that list of Constellation members. If everyone really was "just donating" then they wouldn't include their WON/Steam ID or whatever else you people need. To include this information in your transaction demonstrates a voluntary decision to join Constellation and benefit from your so-called "donation".
Hmm.. "before anyone knew that anyone was going to get anything"? You mean there was a time when the devteam accepted donations without a huge advertising campaign? Yes!! There was such a time (long past as I'm sure you know) where you could donate without getting any kind of reward, only problem was that hardly anyone donated, hence the need for Constellation to -BUY- support from us.
... <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
The Constellation was formed before 2.0. There were initially no rewards for donating. If I remember correctly, there was a thread asking all the Constellation members to post in it to see how many there were. There were 200+.
Hmm.. "before anyone knew that anyone was going to get anything"? You mean there was a time when the devteam accepted donations without a huge advertising campaign? Yes!! There was such a time (long past as I'm sure you know) where you could donate without getting any kind of reward, only problem was that hardly anyone donated, hence the need for Constellation to -BUY- support from us.
... <!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
The Constellation was formed before 2.0. There were initially no rewards for donating. If I remember correctly, there was a thread asking all the Constellation members to post in it to see how many there were. There were 200+. <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
Yep, and I'm proud to have donated then. I'm sorry some people feel the need for some sort of reward for helping out.
As for hinting at some kind of reward, I don't remember the initial Constellation announcement exactly, but I do remember it making mention of some kind of reward. However, my reaction was not "Hey, cool, I can get something if I pay for it!", it was "Hey, cool, I can donate!"
As for balance, I think 3.0 is approaching the most balanced of any of the NS releases. It's not there yet, but with some tweaking it will be.
I hate to say it, but he's right, a lot of us wouldn't have donated if there were no "benefits".
Let's not debate the goodness of the normal person, if any of us donated and then had to wait for a month before getting anything, you'd be wondering about it too. The thread starter's post seems very mature to me, not whining or bitching, but simply asking where it is.
Nem told you the answer, I suppose he can lock it now.
That's all I'm saying. Oh, and by the way, a couple of you seem confused about what I meant by a time when you didn't get anything for donating. Constellation hinted at a reward even in its initial stages; I was referring to when Constellation didn't exist and the only mention of donating was some obscure line in the FAQ somewhere. If you donated back then, you have my respect, even if you decided to donate again later to join Constellation. Otherwise you Constellation members can all go to hell.
<span style='color:red'>***Locked.***</span>