<b>choose your tools carefully:</b> (me) ok, can i get your sim card number? (them) that's on the sim card right? (me) yes (them) this thing is soo ahrd to get out, hold on a sec while i go get a hammer.
<b>uhh, just because you can, doens't mean you should:</b> (me) you have automatically been opted-in for our "Boost Time" promotion (them) is there any way to opt-out? (me) well, i guess you could, but i don't see a reason why you would want to (them) sure go for it! (me, ok, so because you don't want the boost time option, you no longer have CHEAPER nights/weekends... congrats!
ThansalThe New ScumJoin Date: 2002-08-22Member: 1215Members, Constellation
*stiffles laughter*
As I work for radio shack (and thus sell Verizon and Sprint) Boost = the joke around our store, as the primary place that boost works in newark NJ <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo--> (in the tristate area that is)
I feel for you man, any one who buys a prepaid phone is an idiot, generaly elderly or such bad credit that it is scary.
"Yes, we would need a $4000 deposit if you want to open an acount with Verizon"
My fave is still the people that think that you can get a cell phone for $20 (we do explain to them that those are the prices when you sign a 2 year contract)
As I work for radio shack (and thus sell Verizon and Sprint) Boost = the joke around our store, as the primary place that boost works in newark NJ <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo--> (in the tristate area that is)
I feel for you man, any one who buys a prepaid phone is an idiot, generaly elderly or such bad credit that it is scary.
"Yes, we would need a $4000 deposit if you want to open an acount with Verizon"
My fave is still the people that think that you can get a cell phone for $20 (we do explain to them that those are the prices when you sign a 2 year contract)
ah well, people suck. <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd--> 600 minutes a month PLAN with nextel = ~$50/month same deal with Boost PREPAID = $150/month
Dear lord... these are like the people who call me saying "Umm... my computer is broke." and then proceed to ask "I click yes to all those little boxes on the internet, and then stuff started not working, so I just deleted the stuff I thought wasn't working.. I think it was called windows or something. Why doesn't it work yet?". And then they act suprised when I tell them that they have more spyware on their computer than McDonald's has idiots, and that they deleted most of their windows directory.
I am NEVER working in tech support. I hate how people always assume because you know the first thing about computers/whatever that you want to help them dig themselves out of a hole created by their own freakin stupidity, compounded by their idiocy and sealed by their complete lack of anything resembing a clue.
On a semi-related note, I work at a semi-amusement park built around 8 different restaurants, so eating is entertaining (gee and we wonder why America is so fat...). It's called the Kemah BoardWalk.
them: Uh, sir, do you know where I can find the Kemah Boardwalk? me: Uh ... you're standing in it. If I'm feeling pissy, I'll tell them to get in their car, and drive 20 minutes the other direction.
We also have a big plastic rock that people can climb for the low low price of $5. It's 22 feet high and you can't miss it.
them *stares at the rock*: So, uhhhh, I guess you climb this thing? me: . . .
I once had to deal with this couple that I just couldn't get to understand DNS propogation.
They were using the company for their web services but another company for internet access. So we set up the domain settings and so forth but of course it takes a bit for the DNS to propogate to everyone.
I was able to give the URL to a test pinging server in asia and it would get it but they could not get to the website so that automatically meant that we did something wrong. They wouldn't accept that it was their ISPs problem and not us because it simply took time while ISPs updated their servers...
TalesinOur own little well of hateJoin Date: 2002-11-08Member: 7710NS1 Playtester, Forum Moderators
Actually, I loved doing tech support for Southerners. Most polite people on the face of the world... they know they broke it, and that you can fix it for them, so they treat you like gold and actually <b>follow instructions</b>... to the best of their ability. Yeah, sometimes it takes a little more time to explain right-click, but you only have to tell 'em once.
Unlike ****ing DOCTORS, or lawyers, or teachers. Especially doctors. The fact that they broke their computer and don't know how to fix it after six years of medical school is physically offensive to them. They can't bear the thought that someone might have an area of expertise in which they are surpassed. Oh, and don't EVER call them 'mister' or 'miss'. You'll get an 'excuse me... it's <i>doctor</i> soandso' within two seconds. And explaining right-clicking is a chore, as they apparently see it as useless, and so forget how to do it two seconds after having been explained that they need to click with the RIGHT-side mouse button, not the left. And having them left and double-click it a few times in the process, getting more and more upset each time you tell them that they did it wrong.
TheAdjHe demanded a cool forum title of some type.Join Date: 2004-05-03Member: 28436Members, NS1 Playtester, Constellation
<!--QuoteBegin-Talesin+Oct 3 2004, 06:49 AM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (Talesin @ Oct 3 2004, 06:49 AM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> Actually, I loved doing tech support for Southerners. Most polite people on the face of the world... they know they broke it, and that you can fix it for them, so they treat you like gold and actually <b>follow instructions</b>... to the best of their ability. Yeah, sometimes it takes a little more time to explain right-click, but you only have to tell 'em once.
Unlike ****ing DOCTORS, or lawyers, or teachers. Especially doctors. The fact that they broke their computer and don't know how to fix it after six years of medical school is physically offensive to them. They can't bear the thought that someone might have an area of expertise in which they are surpassed. Oh, and don't EVER call them 'mister' or 'miss'. You'll get an 'excuse me... it's <i>doctor</i> soandso' within two seconds. And explaining right-clicking is a chore, as they apparently see it as useless, and so forget how to do it two seconds after having been explained that they need to click with the RIGHT-side mouse button, not the left. And having them left and double-click it a few times in the process, getting more and more upset each time you tell them that they did it wrong. <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd--> I had the displeasure of doing tech support at my current university during a summer when I was still in high school. I had to deal with professors that spent 20 years in school to get doctorates, yet didn't know anything about computers. The attitudes were appauling, and this is in Southern Georgia. I imagine the professors in cali or the northeast would be even worse.
ThansalThe New ScumJoin Date: 2002-08-22Member: 1215Members, Constellation
<!--QuoteBegin--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> </td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> 600 minutes a month PLAN with nextel = ~$50/month same deal with Boost PREPAID = $150/month<!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
I have seen people spend $15 a day for prepaid. (one of those said $4000 deposit people).
our normal prepaid costoumer is some one who for some unkown reason wants it for 'emergencies only'. So they are willing to keep on putting $15 into their phone every month, despite the fact that they never use it. Ever. I have had people come in with a few hundred dolars in their phone (have to buy a new card every month or you lose the old cash for Verizon prepaid). I will never get it, specialy when they get angry at us.
boost has a cap... you can only have $300 on your account... 90 days after you add money, your account is forced to $0... after it hits $0 you have 60 days to add money, or you lose your number... boost also only sells 3 cards, 20->30->50 on each card...
new calls for today:
<b>uhh, it's called a dictionary</b> (them) this is my fourth time calling, the phone just kicks you off after you've been waiting for a while. (me) well, i apologize for the inconvenience (them) your not even going to say sorry?
<b>this is my sim card, there are many sim cards like it, but this one is <u>deffinatly</u> not mine</b> (them) there's a bunch of numbers on the sim card (me) there should only be one (them) well, can i read you off the numbers? (me) sure (them) 123456789123456789123 (me) that's not one of our sim cards, ours start 0008 and is 15 digits long (them) ohh, i think this is the one from my ATT&T phone (me) that would be it!
<b>fashion police warn, do not mix and match</b> (them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone... (me) congrats, you just ruined your sim card, and all those phones (them) i did?
OMG where do I begin our (boost mobile)customers are idiots and so is Juarez(spanish). I love the job though it helps to have good co-workers(del). I will soon share my stories as well I am just having a hard time remembering now other than the ones del has already posted(yes I have taken almost every call he has identically several times). OH0 OH OH WAIT I HAVE ONE:
Them: so I got out of my car and dropped my phone on the ground and a jeep ran over it and one half of the case went one way and the other half went the other and I picked it up and the screen was fin and the sim chip appeared fine so I put the chip in another phone and it worked for a little while but now it says insert sim. Why? Me: Well sir that could be because a 10,000 lb JEEP just ran over it. Them: Oh is that why?
<!--QuoteBegin-Delarosa+Oct 4 2004, 08:19 AM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (Delarosa @ Oct 4 2004, 08:19 AM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin-->[...] <b>fashion police warn, do not mix and match</b> (them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone... (me) congrats, you just ruined your sim card, and all those phones (them) i did?<!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd--> Reading that one, it dawned upon me how little I know about mobiles. I'm still not getting one, ever, unless somebody else pays for it.
Yeah sometimes its hard to belive people are that stupid... but than you get another call and suddenly you want to jump from a high building/bridge....
<!--QuoteBegin-Delarosa+Oct 4 2004, 12:19 AM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (Delarosa @ Oct 4 2004, 12:19 AM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> <b>fashion police warn, do not mix and match</b> (them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone... (me) congrats, you just ruined your sim card, and all those phones (them) i did? <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd--> I'm like lolfighter - I know virtually nothing about cell phones. Why/how would one type of card ruin all those other phones?
<!--QuoteBegin-Dragon_Mech+Oct 11 2004, 05:09 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (Dragon_Mech @ Oct 11 2004, 05:09 PM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> <!--QuoteBegin-Delarosa+Oct 4 2004, 12:19 AM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (Delarosa @ Oct 4 2004, 12:19 AM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> <b>fashion police warn, do not mix and match</b> (them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone... (me) congrats, you just ruined your sim card, and all those phones (them) i did? <!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd--> I'm like lolfighter - I know virtually nothing about cell phones. Why/how would one type of card ruin all those other phones? <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd--> Hmmm yeah.... I do it all the time with my phones. Nothing bad happened yet.
<!--QuoteBegin-Delarosa+Oct 11 2004, 06:20 PM--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (Delarosa @ Oct 11 2004, 06:20 PM)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin--> dixie's gunna be mad at me, i called in sick for work today...
<!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo--> <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd--> were you actually sick though?
Comments
<b>choose your tools carefully:</b>
(me) ok, can i get your sim card number?
(them) that's on the sim card right?
(me) yes
(them) this thing is soo ahrd to get out, hold on a sec while i go get a hammer.
<b>uhh, just because you can, doens't mean you should:</b>
(me) you have automatically been opted-in for our "Boost Time" promotion
(them) is there any way to opt-out?
(me) well, i guess you could, but i don't see a reason why you would want to
(them) sure go for it!
(me, ok, so because you don't want the boost time option, you no longer have CHEAPER nights/weekends... congrats!
As I work for radio shack (and thus sell Verizon and Sprint) Boost = the joke around our store, as the primary place that boost works in newark NJ <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo--> (in the tristate area that is)
I feel for you man, any one who buys a prepaid phone is an idiot, generaly elderly or such bad credit that it is scary.
"Yes, we would need a $4000 deposit if you want to open an acount with Verizon"
My fave is still the people that think that you can get a cell phone for $20 (we do explain to them that those are the prices when you sign a 2 year contract)
ah well, people suck.
Tech: "Sir, is that a teenager in the background?"
Dad: "er, yes"
Tech: "would you mind a lot if i just spoke to him for a minute?"
needless to say the problem was fixed in 2 minutes.
As I work for radio shack (and thus sell Verizon and Sprint) Boost = the joke around our store, as the primary place that boost works in newark NJ <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo--> (in the tristate area that is)
I feel for you man, any one who buys a prepaid phone is an idiot, generaly elderly or such bad credit that it is scary.
"Yes, we would need a $4000 deposit if you want to open an acount with Verizon"
My fave is still the people that think that you can get a cell phone for $20 (we do explain to them that those are the prices when you sign a 2 year contract)
ah well, people suck. <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
600 minutes a month PLAN with nextel = ~$50/month
same deal with Boost PREPAID = $150/month
I am NEVER working in tech support. I hate how people always assume because you know the first thing about computers/whatever that you want to help them dig themselves out of a hole created by their own freakin stupidity, compounded by their idiocy and sealed by their complete lack of anything resembing a clue.
them: Uh, sir, do you know where I can find the Kemah Boardwalk?
me: Uh ... you're standing in it.
If I'm feeling pissy, I'll tell them to get in their car, and drive 20 minutes the other direction.
We also have a big plastic rock that people can climb for the low low price of $5. It's 22 feet high and you can't miss it.
them *stares at the rock*: So, uhhhh, I guess you climb this thing?
me: . . .
They were using the company for their web services but another company for internet access. So we set up the domain settings and so forth but of course it takes a bit for the DNS to propogate to everyone.
I was able to give the URL to a test pinging server in asia and it would get it but they could not get to the website so that automatically meant that we did something wrong. They wouldn't accept that it was their ISPs problem and not us because it simply took time while ISPs updated their servers...
annoying as anything.
Unlike ****ing DOCTORS, or lawyers, or teachers. Especially doctors. The fact that they broke their computer and don't know how to fix it after six years of medical school is physically offensive to them. They can't bear the thought that someone might have an area of expertise in which they are surpassed.
Oh, and don't EVER call them 'mister' or 'miss'. You'll get an 'excuse me... it's <i>doctor</i> soandso' within two seconds.
And explaining right-clicking is a chore, as they apparently see it as useless, and so forget how to do it two seconds after having been explained that they need to click with the RIGHT-side mouse button, not the left. And having them left and double-click it a few times in the process, getting more and more upset each time you tell them that they did it wrong.
Unlike ****ing DOCTORS, or lawyers, or teachers. Especially doctors. The fact that they broke their computer and don't know how to fix it after six years of medical school is physically offensive to them. They can't bear the thought that someone might have an area of expertise in which they are surpassed.
Oh, and don't EVER call them 'mister' or 'miss'. You'll get an 'excuse me... it's <i>doctor</i> soandso' within two seconds.
And explaining right-clicking is a chore, as they apparently see it as useless, and so forget how to do it two seconds after having been explained that they need to click with the RIGHT-side mouse button, not the left. And having them left and double-click it a few times in the process, getting more and more upset each time you tell them that they did it wrong. <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
I had the displeasure of doing tech support at my current university during a summer when I was still in high school. I had to deal with professors that spent 20 years in school to get doctorates, yet didn't know anything about computers. The attitudes were appauling, and this is in Southern Georgia. I imagine the professors in cali or the northeast would be even worse.
same deal with Boost PREPAID = $150/month<!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
I have seen people spend $15 a day for prepaid. (one of those said $4000 deposit people).
our normal prepaid costoumer is some one who for some unkown reason wants it for 'emergencies only'. So they are willing to keep on putting $15 into their phone every month, despite the fact that they never use it. Ever. I have had people come in with a few hundred dolars in their phone (have to buy a new card every month or you lose the old cash for Verizon prepaid). I will never get it, specialy when they get angry at us.
new calls for today:
<b>uhh, it's called a dictionary</b>
(them) this is my fourth time calling, the phone just kicks you off after you've been waiting for a while.
(me) well, i apologize for the inconvenience
(them) your not even going to say sorry?
<b>this is my sim card, there are many sim cards like it, but this one is <u>deffinatly</u> not mine</b>
(them) there's a bunch of numbers on the sim card
(me) there should only be one
(them) well, can i read you off the numbers?
(me) sure
(them) 123456789123456789123
(me) that's not one of our sim cards, ours start 0008 and is 15 digits long
(them) ohh, i think this is the one from my ATT&T phone
(me) that would be it!
<b>fashion police warn, do not mix and match</b>
(them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone...
(me) congrats, you just ruined your sim card, and all those phones
(them) i did?
Them: so I got out of my car and dropped my phone on the ground and a jeep ran over it and one half of the case went one way and the other half went the other and I picked it up and the screen was fin and the sim chip appeared fine so I put the chip in another phone and it worked for a little while but now it says insert sim. Why?
Me: Well sir that could be because a 10,000 lb JEEP just ran over it.
Them: Oh is that why?
<b>fashion police warn, do not mix and match</b>
(them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone...
(me) congrats, you just ruined your sim card, and all those phones
(them) i did?<!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
Reading that one, it dawned upon me how little I know about mobiles. I'm still not getting one, ever, unless somebody else pays for it.
I never thought people were that retarded :<
(them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone...
(me) congrats, you just ruined your sim card, and all those phones
(them) i did? <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
I'm like lolfighter - I know virtually nothing about cell phones. Why/how would one type of card ruin all those other phones?
(them) uhh, i put my sim card in my t-mobile, ATT&T and my Uniphone and my Iconnect and my Trax phone...
(me) congrats, you just ruined your sim card, and all those phones
(them) i did? <!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
I'm like lolfighter - I know virtually nothing about cell phones. Why/how would one type of card ruin all those other phones? <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
Hmmm yeah.... I do it all the time with my phones. Nothing bad happened yet.
<!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo-->
<!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo--> <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
were you actually sick though?