I Love Working In A Call Center
<div class="IPBDescription">WARNING... some offensive language</div> i work for Boost Mobile (<a href='http://www.boostmobile.com' target='_blank'>www.boostmobile.com</a>) as their customer service... so here's a long list of types of calls that i get... they generally make me MAD:
<b>open the box before you call:</b>
(me) ok, can i get your activation card number
(them) ok, hold on, gotta open this darned box
<b>Don't call on your phone:</b>
(me) ok, go ahead and turn your phone off so i can fix the problem you just waited on hold for 45 minutes for me to fix.
(them) but i'm on the phone!
<b>don't lie to me:</b>
(me) are these 45 phones you wanted to activate for you, or for somone else?
(them) for me!
<b>just because i'm not talking, doesn't mean i've hung up:</b>
(me) ok, hold on just a second
(them) hello? ... hello? ... hello? ... can you hear me?
(me) yes, hold on just a second
(them) hello? ... hello? ... hello? ... can you hear me?
<b>don't be retarded:</b>
(me) ok, so you've had the phone for two years and this is the first problem you've got?
(them) yes!
(me) ok, well, go ahead and turn off the phone
(them) how do i do that?
(me) press the power button
(them) which one's the power button?
<b>think before you dial:</b>
(them)i need to activate my phone
(me) ok i need the sim card number
(them) it's in the phone
(me) ok, take it out
(them) i'm on the phone...
(me) if your on the phone talking to me... the phone is active
(them) no it's not, your retarded, can i speak to your supervisor!!!!
<b>don't ask for things you *KNOW* you won't get:</b>
(them) can i get $5.00 curtosy credit?
(me) why would you need credit?
(them) because i know you can give it to me
(me) uhh, i kinda hafta have a valid reason
(them) just tell them i yelled at you
<b>again, don't be retarded:</b>
(them) i just activated my phone and i can't find the numbers
(me) ok, how did you activate your phone
(them) i called on the phone and activated it over the web.
(me) you can call the internet?
(them) yes.
<b>don't get angry about things i can't fix:</b>
(me) i'm sorry, i don't have phone numbers for the area code 100 or 999
(them) that's @#$^@&%$%&@$%^ get your supervisor for me
<b>again, don't yell at me for stuff i can't fix:</b>
(me) that's an equipment problem that just so happens to have voided your warrenty, you will have to get a new phone
(them) your not telling the truth, why would you give me bad information like that?
<b>don't be retarded, it's pre-paid, you pay for everything:</b>
(me) yea, to send a text message, you are charged $0.10 per message... there is rate information on the phone you can check, because that information is available to you, i cannot credit back for this issue.
(them) so because of the 140 text messages i just sent, you can't give me my $14.00 back?
(me) no, because you admitted to me that you used the service... and we legitametly charged you for the service, that you used!
<b>don't be retarded, yet again:</b>
(me) ok, do you have that phone with me so i can fix the problem?
(them) no, i don't, did you need me to have the phone?
(me) no that's ok, i'll jsut waive my magic friggin wand and make sure that your phone works from over here, because i'm just that friggin good... nice try, but if we can't confirm that it's fixed, it's still friggin broken.
<b>speak for gods sake, speak:</b>
(me) thanks for calling boost mobile, what's your name?
(them) **mumble something that sounds like a small child being killed**
(me) ok, and can i get your phone number?
(them) **something that sounds like you've got your phone in your mouth and the phone is getting in the way of you talking**
(me) can you repete that?
(them) **gets mad because you don't understand them**
<b>don't get mad at me, because somone else screwed you/don't be retarded:</b>
(me) and what is the passcode on the account?
(them) i need a passcode?
(me) yes, to do anything on this account you need a passcode
(them) i got this at a flea market, they didn't give me a passcode
(me) then you need to take it back and get that passcode
(them) don't you have the passcode
(me) yes, i do, but i need you to give it to me
(them) if you have it, you can give it to me, and then i can give it to you... right?
(me) ...
<b>i'm paid to do this, i've been trained to do this.... think about it:</b>
(me) ok, go ahead and turn your phone off
(them) you don't seem like you know what your doing, how long have you worked there?
(me) 3 months
(them) that's not very long, can you transfer me to somone that's worked there longer
(me) condiering 50% of the people i trained with had quit before working here 1 month... of course i don't know what i'm doing, hell, i only talk to 80+ people a day with the same fecking problem as you... but heck, i'm just some bum they picked up off the street, of course i don't know what i'm doing, but no, your stuck with me because i can't transfer people, you want somone else, you hang up and get somone else equally knowlageable and WILLING to put up with your nasty-side comments like that... or heck, i can transfer you to the spanish calling line... lets see how knowlageable YOU are when they are trying to speak to you in SPANISH...
<b>open the box before you call:</b>
(me) ok, can i get your activation card number
(them) ok, hold on, gotta open this darned box
<b>Don't call on your phone:</b>
(me) ok, go ahead and turn your phone off so i can fix the problem you just waited on hold for 45 minutes for me to fix.
(them) but i'm on the phone!
<b>don't lie to me:</b>
(me) are these 45 phones you wanted to activate for you, or for somone else?
(them) for me!
<b>just because i'm not talking, doesn't mean i've hung up:</b>
(me) ok, hold on just a second
(them) hello? ... hello? ... hello? ... can you hear me?
(me) yes, hold on just a second
(them) hello? ... hello? ... hello? ... can you hear me?
<b>don't be retarded:</b>
(me) ok, so you've had the phone for two years and this is the first problem you've got?
(them) yes!
(me) ok, well, go ahead and turn off the phone
(them) how do i do that?
(me) press the power button
(them) which one's the power button?
<b>think before you dial:</b>
(them)i need to activate my phone
(me) ok i need the sim card number
(them) it's in the phone
(me) ok, take it out
(them) i'm on the phone...
(me) if your on the phone talking to me... the phone is active
(them) no it's not, your retarded, can i speak to your supervisor!!!!
<b>don't ask for things you *KNOW* you won't get:</b>
(them) can i get $5.00 curtosy credit?
(me) why would you need credit?
(them) because i know you can give it to me
(me) uhh, i kinda hafta have a valid reason
(them) just tell them i yelled at you
<b>again, don't be retarded:</b>
(them) i just activated my phone and i can't find the numbers
(me) ok, how did you activate your phone
(them) i called on the phone and activated it over the web.
(me) you can call the internet?
(them) yes.
<b>don't get angry about things i can't fix:</b>
(me) i'm sorry, i don't have phone numbers for the area code 100 or 999
(them) that's @#$^@&%$%&@$%^ get your supervisor for me
<b>again, don't yell at me for stuff i can't fix:</b>
(me) that's an equipment problem that just so happens to have voided your warrenty, you will have to get a new phone
(them) your not telling the truth, why would you give me bad information like that?
<b>don't be retarded, it's pre-paid, you pay for everything:</b>
(me) yea, to send a text message, you are charged $0.10 per message... there is rate information on the phone you can check, because that information is available to you, i cannot credit back for this issue.
(them) so because of the 140 text messages i just sent, you can't give me my $14.00 back?
(me) no, because you admitted to me that you used the service... and we legitametly charged you for the service, that you used!
<b>don't be retarded, yet again:</b>
(me) ok, do you have that phone with me so i can fix the problem?
(them) no, i don't, did you need me to have the phone?
(me) no that's ok, i'll jsut waive my magic friggin wand and make sure that your phone works from over here, because i'm just that friggin good... nice try, but if we can't confirm that it's fixed, it's still friggin broken.
<b>speak for gods sake, speak:</b>
(me) thanks for calling boost mobile, what's your name?
(them) **mumble something that sounds like a small child being killed**
(me) ok, and can i get your phone number?
(them) **something that sounds like you've got your phone in your mouth and the phone is getting in the way of you talking**
(me) can you repete that?
(them) **gets mad because you don't understand them**
<b>don't get mad at me, because somone else screwed you/don't be retarded:</b>
(me) and what is the passcode on the account?
(them) i need a passcode?
(me) yes, to do anything on this account you need a passcode
(them) i got this at a flea market, they didn't give me a passcode
(me) then you need to take it back and get that passcode
(them) don't you have the passcode
(me) yes, i do, but i need you to give it to me
(them) if you have it, you can give it to me, and then i can give it to you... right?
(me) ...
<b>i'm paid to do this, i've been trained to do this.... think about it:</b>
(me) ok, go ahead and turn your phone off
(them) you don't seem like you know what your doing, how long have you worked there?
(me) 3 months
(them) that's not very long, can you transfer me to somone that's worked there longer
(me) condiering 50% of the people i trained with had quit before working here 1 month... of course i don't know what i'm doing, hell, i only talk to 80+ people a day with the same fecking problem as you... but heck, i'm just some bum they picked up off the street, of course i don't know what i'm doing, but no, your stuck with me because i can't transfer people, you want somone else, you hang up and get somone else equally knowlageable and WILLING to put up with your nasty-side comments like that... or heck, i can transfer you to the spanish calling line... lets see how knowlageable YOU are when they are trying to speak to you in SPANISH...
Comments
(me) ok, how did you activate your phone
(them) i called on the phone and activated it over the web.
(me) you can call the internet?
(them) yes.
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*grin*
Gold.
just remembered another one:
<b>call prepared:</b>
(me) ohh, so you'd like to activate your phone?
(them) yes!
(me) what model phone did you get?
(them) i have to get a phone first? the guys at the store told me to activated it before i got one...
*pet Del*
Poor poor Del...
the most common problem:
(them): Okay, I double click on "connect to [company name removed to protect the not very innocent]" and it does its thing and says it's connected. Then a message comes up asking if I want to connect to AOL but I say no because I have you guys now. But then... nothing happens.
after a couple calls like this I always knew where the difficulty was
(me): you need to open your browser
(them): what's a browser
(me): it's a program that allows you to use the web, try looking for a large blue lower case 'e' on your desktop
(them): I don't see one.
(me): it's probably there.
(them): oh there it is!
yeah... annoying
(me) ok, go ahead and turn your phone off
(them) you don't seem like you know what your doing, how long have you worked there?
(me) 3 months
(them) that's not very long, can you transfer me to somone that's worked there longer
(me) condiering 50% of the people i trained with had quit before working here 1 month... of course i don't know what i'm doing, hell, i only talk to 80+ people a day with the same fecking problem as you... but heck, i'm just some bum they picked up off the street, of course i don't know what i'm doing, but no, your stuck with me because i can't transfer people, you want somone else, you hang up and get somone else equally knowlageable and WILLING to put up with your nasty-side comments like that... <b>or heck, i can transfer you to the spanish calling line... lets see how knowlageable YOU are when they are trying to speak to you in SPANISH...</b> <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
Guess what? Now you have to have my babies. I hope your happy.
but i mean, now with these real phones, it logs our button presses along with out user ID.. so they can tell if we hung up on someone... or xfer them to juarez (the spanish line)
ohh and ya know, i'm getting really friggin tired of "this site is blocked, contact your administrator if you require this site for work" on EVERY website that isn't in our favorites list... no offense, but sometimes i wanna check time.gov
i've got more gripes about my call center as a workplace, but i will call my state building inspector and get that resolved through legal matters.
Best.Tech.Support.Thread.Ever
Thank you for that, I really apprecite it.
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<a href='http://www.techcomedy.com/' target='_blank'>http://www.techcomedy.com/</a>
<a href='http://www.phonelosers.org/tech_support.html' target='_blank'>http://www.phonelosers.org/tech_support.html</a>
<!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo-->
n1 Del.
But seriously though, why take a job where ever caller thinks you're an idiot? :S Not quite as bad as Over-the-phone-salesmen, but still.
Remember, you're better than them!
So Dela... when people find out, do they ask 'can you fix my phone', like they ask any techie 'can you fix my computer?'
<a href='http://www.phonelosers.org/tech_support.html' target='_blank'>http://www.phonelosers.org/tech_support.html</a>
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Best hour of my wasted life ever.
Ditto....
I could <i>never</i> take a job like that. I'm far too intolerant of idiocy; I'd get myself fired pretty quickly.
I could never be a Tech Support guy. I am not patient when it comes to dealing with idiocy. If it's not done right the first time, I get mad. If it's not done right the second time, I yell like mad and fling poo.... err... forget I said that.
I could never be a Tech Support guy. I am not patient when it comes to dealing with idiocy. If it's not done right the first time, I get mad. If it's not done right the second time, I yell like mad and fling poo.... err... forget I said that. <!--QuoteEnd--> </td></tr></table><div class='postcolor'> <!--QuoteEEnd-->
I love that site - I've read each one of those stories.
By the way, did you steal it from me when I posted it in IRC one day? :O
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I hated every single second of it.
I bet you had all sorts of weird shift work to do
due to it (probably) being 24 hour support.
Luckily I only had to work 9am-5pm or 2pm-10pm.
I worked for various catalogue companies and got
some very odd calls indeed.
When people set up an account they have to give us
a "safe zone" - so if they order something and when
it get delivered they're not in, it can be left in the
"safe zone".
Safe zones are usually places like, greenhouses, with
a neighbour, and so on.
One woman phoned us up and was screaming so loudly
that you could hear it across the room (and it was a BIG room),
She had ordered a DVD player, it had been delivered to
her whilst she was out and the delivery guy had tried to
leave it in her greenhouse.... but she'd locked the back
gate and he couldn't get in. So he'd pushed it over
the back-wall.... and through a pane of glass... into
her greenhouse.... into a load of tomatoes.
The poor guy who took the call played it pretty cool and promised
to send a replacement out but if that were me I could have really
struggled not to laugh or get annoyed with her tone.
(It wasn't ME who threw the damn DVD player into her veg.)
I always seemed to get crazy old Scottish women phoning
at 9am on a Sunday morning. When the rest of the world
is enjoying the day off and relaxing in bed... the crazy old
Scottish women, get up, get out their catalogue and order
some frigging terracotta curtains!!!
Oh I hated that job, I eventually got fired for coming in
at 11:30am for a 9am-5pm shift. The managers sat me
down in an isolated corner and gave me the whole
"we're going to have to let you go..." speech. They really
tried to make me feel bad about the whole affair but I
couldn't have cared less and rewarded myself and purchased
a new DVD on the way home. <!--emo&:)--><img src='http://www.unknownworlds.com/forums/html//emoticons/smile-fix.gif' border='0' style='vertical-align:middle' alt='smile-fix.gif' /><!--endemo-->
Thanx for sharing this comedy with us Delarosa
<a href='http://www.phonelosers.org/tech_support.html' target='_blank'>http://www.phonelosers.org/tech_support.html</a>
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Best hour of my wasted life ever. <!--QuoteEnd--></td></tr></table><div class='postcolor'><!--QuoteEEnd-->
Don't thank me, thank Google. <!--emo&:D--><img src='http://www.unknownworlds.com/forums/html//emoticons/biggrin-fix.gif' border='0' style='vertical-align:middle' alt='biggrin-fix.gif' /><!--endemo-->
<!--QuoteBegin-DY357LX+--></div><table border='0' align='center' width='95%' cellpadding='3' cellspacing='1'><tr><td><b>QUOTE</b> (DY357LX)</td></tr><tr><td id='QUOTE'><!--QuoteEBegin-->
They really tried to make me feel bad about the whole affair but I couldn't have cared less and rewarded myself and purchased a new DVD on the way home.
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From the same company you got fired from? <!--emo&:p--><img src='http://www.unknownworlds.com/forums/html//emoticons/tounge.gif' border='0' style='vertical-align:middle' alt='tounge.gif' /><!--endemo-->
I've worked in the ICT department for a hospital. I think my skills were undervalued; 2 weeks of chaning toner and resetting user passwords. *Sigh. *
Ironically the ICT staff were the worst hypocrits ever. Always going on about how users break the policies, then I find out their passwords (which should be 7 alphanumeric characters and one symbol,) were "monday" and "cosworth". :\
--
Edit: Why is there a mysterious empty space after all my posts...
He said he had to deal with all kinds of idiots, "especially people from the South".