Crashes in Mid-Game, Freeze, Black Screen, and Window to Close Game

TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
Hey guys,
This wasn't from the update, its been happening on the last patch as well. I had no problems with the game before. I reformatted the C drive because of a few things so a fresh install of windows 7 64 bit which is now completely updated and I've reinstalled everything. Another thing that has changed is the GPU is in a different PCI Express slot. Originally it was on a PCI 2.0 with only 1x, which is why I was having such bad performance with such a good card in games (GTX 780 Ti). Moving it to the next slot which is 2.0 x16 has now allowed the card to work at full potential and no games run badly like they did, all Ultra at 1080p easily. Its only this game since the reformat and change of slot. Not sure whats up. I've tried clearing the NS2 folder in %appdata%, installed directx from the NS2 folder and verified game cache. Tried heaps of drivers, clean uninstall and then installing the new one. Tried quite a few, no results, and the problem doesn't seem to be a driver crash, as no error message pops up from the taskbar like it would. Considering redownloading if I have to. In the mean time, any ideas on what could be causing this?

*Can't have a crashing game when making videos now can I? ;)

Cheers,
TBD
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Comments

  • MaxAmusMaxAmus UK Join Date: 2003-12-26 Member: 24779Members, Constellation, NS2 Playtester, Reinforced - Shadow
    hmm, do you have any Logs? did you follow the Nuke guide ? And if the game does crash, dont exit, dont do anything - apart from alttabing then goto the ns2 folder in steam and run tech.exe and that will give you a nice dump, then upload and post here.
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Please follow the instructions in this post.

    Without further details about your system we can't really analyze the situation. So make sure to provide a techsupport.zip .
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    OK, will do. I've deleted NS2 from the steamapps folder and am copying a backed up NS2 with the last update from my external HDD to there, verifying game cache and then updating it so I'll see if this changes anything. If not, ill do all above.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Oh, another thing, I get graphical glitches like black boxes and purple spots flickering on the screen with bloom on so not sure whats up there as well. Never had that problem before either. I have it off for the moment
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Oh, I've just noticed that a driver crashed so it might be one. Im going to try a driver I havent tried yet and see what happens. Apparently the 700's series is no longer being updated because it would hurt sales for the 900's so an even older driver might work.
  • MaxAmusMaxAmus UK Join Date: 2003-12-26 Member: 24779Members, Constellation, NS2 Playtester, Reinforced - Shadow
    Oh, another thing, I get graphical glitches like black boxes and purple spots flickering on the screen with bloom on so not sure whats up there as well. Never had that problem before either. I have it off for the moment

    Turn bloom off, its a known issue.

    Could be a driver issue, but you have done a complete fresh install off everything? GPU drivers? Mobo Drviers? Display drivers? Steam? Ns2? the lot?
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    MaxAmus wrote: »
    Oh, another thing, I get graphical glitches like black boxes and purple spots flickering on the screen with bloom on so not sure whats up there as well. Never had that problem before either. I have it off for the moment

    Turn bloom off, its a known issue.

    Could be a driver issue, but you have done a complete fresh install off everything? GPU drivers? Mobo Drviers? Display drivers? Steam? Ns2? the lot?

    Everything besides NS2, and every time I install a different graphics driver is use DIsplay Driver Uninstaller to clean and uninstall the old one completely.
    Welp, still getting crashes even with the older driver. Doesnt say driver crashed as usual. How long does the techsupport.exe take? Been archiving dump for a few mins now.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    NVM, its done but forums says its too large to upload
  • MaxAmusMaxAmus UK Join Date: 2003-12-26 Member: 24779Members, Constellation, NS2 Playtester, Reinforced - Shadow
    Yea, upload to dropbox or something like that,
    But i would suggest you unistall NS2, and redownload / reinstall it.
    I would say follow this http://forums.unknownworlds.com/discussion/131428/obbys-full-nuke-ns2-guide-only-way-to-be-sure#latest
  • FursFurs Join Date: 2013-09-20 Member: 188365Members, NS2 Playtester, Reinforced - Shadow
    @TBD_TheBlackDog I also have a 780ti, but i just let the geforce experience update the driver, and sofar no issues here with that GPU/driver itself. Also make sure to use the DX9 option ingame as that works better.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Furs wrote: »
    @TBD_TheBlackDog I also have a 780ti, but i just let the geforce experience update the driver, and sofar no issues here with that GPU/driver itself. Also make sure to use the DX9 option ingame as that works better.

    Ill try it with DX9 and see what happens
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Furs wrote: »
    @TBD_TheBlackDog I also have a 780ti, but i just let the geforce experience update the driver, and sofar no issues here with that GPU/driver itself. Also make sure to use the DX9 option ingame as that works better.

    Ill try it with DX9 and see what happens

    Welp, tried with dx9 and was working well, 1-2 small tiny freezes, then it froze and the computer slowed down to an unbearable rate. Couldnt even make a dump. Heres the tech dump from last crash on dx11 @MaxAmus @GhoulofGSG9
    http://www.mediafire.com/download/hd9ty8ja0sepada/Dump.zip

    *Using that nuke guide to completely reinstall NS2, will let you know what happens.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Im officially pissed. After another crash on NS2 with DX9, after a fresh reinstall following everything in the nuke guide, its fucked my computer. Had to reset the computer and now I get the boot up error 0xc000000e. FML
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Furs wrote: »
    @TBD_TheBlackDog I also have a 780ti, but i just let the geforce experience update the driver, and sofar no issues here with that GPU/driver itself. Also make sure to use the DX9 option ingame as that works better.

    Ill try it with DX9 and see what happens

    Welp, tried with dx9 and was working well, 1-2 small tiny freezes, then it froze and the computer slowed down to an unbearable rate. Couldnt even make a dump. Heres the tech dump from last crash on dx11 @MaxAmus @GhoulofGSG9
    http://www.mediafire.com/download/hd9ty8ja0sepada/Dump.zip

    *Using that nuke guide to completely reinstall NS2, will let you know what happens.

    That crash was directly caused by the nvidia driver. There have been quiet a few reports here in the forum of ppl having issues with the latest driver update. I would suggest to roll back the driver version and to contact nvidia.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Furs wrote: »
    @TBD_TheBlackDog I also have a 780ti, but i just let the geforce experience update the driver, and sofar no issues here with that GPU/driver itself. Also make sure to use the DX9 option ingame as that works better.

    Ill try it with DX9 and see what happens

    Welp, tried with dx9 and was working well, 1-2 small tiny freezes, then it froze and the computer slowed down to an unbearable rate. Couldnt even make a dump. Heres the tech dump from last crash on dx11 @MaxAmus @GhoulofGSG9
    http://www.mediafire.com/download/hd9ty8ja0sepada/Dump.zip

    *Using that nuke guide to completely reinstall NS2, will let you know what happens.

    That crash was directly caused by the nvidia driver. There have been quiet a few reports here in the forum of ppl having issues with the latest driver update. I would suggest to roll back the driver version and to contact nvidia.

    I thought so, Ill try an even older driver now
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    When I can get my PC started up again
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited October 2015
    When I can get my PC started up again

    Try to enter the windows recovery mode (spam f8 after boot) and then use this tool to remove the driver from your pc. After that reboot and reinstall a older driver.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    When I can get my PC started up again

    Try to enter the windows recovery mode (spam f8 after boot) and then use this tool to remove the driver from your pc. After that reboot and reinstall a older driver.

    Well, the problem was the 0xc000000e error was caused by an inaccessible drive, couldnt do anything and couldnt go into safe mode. I turned off and on for a while and it eventually started properly. I uninstalled the driver and am now on 350.12 so Ill see what this does.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    I think it was an MSI Utility for my motherboard that caused the error, fast boot, have it disabled now
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited October 2015
    I think it was an MSI Utility for my motherboard that caused the error, fast boot, have it disabled now

    Fastboot only works with windows 8 or higher ;) Check your UEFI menu to make sure all windows 8+ options are disabled.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    I think it was an MSI Utility for my motherboard that caused the error, fast boot, have it disabled now

    Fastboot only works with windows 8 or higher ;) Check your UEFI menu to make sure all windows 8+ options are disabled.

    Yea, everything is.
    Well, pretty sure its not a driver crash. I've rolled back to 7 or so drivers and all do something similar, although its now different with 350.12. Instead of crashing, it might freeze and stutter for a bit then return to normal, then proceed to do it again later on down the track, but then slows my computer down so much its like running NS2 on a system from the 2000's.

    I uploaded this to show it, much easier to make a video then explain it, and it gives you visual examples.
    :/
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Ok, whats weird is i've logged into a different windows account, and NS2 is running with no problems. Same with other games. Hmm, could it be a process or program installed for me? I might have a look and compare processes
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Heres a text support.zip from NS2 now. It isnt freezing my computer. Just freeze and crash. Was running on high priority in task manager.
  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    From what you just said about the user accounts, sounds like you have a corrupted Windows profile or some program is conflicting with NS2 on that profile.

    Create a new admin account in Windows, transfer all your docs/pics etc to that new account then delete the old one, and use the new one.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Obraxis wrote: »
    From what you just said about the user accounts, sounds like you have a corrupted Windows profile or some program is conflicting with NS2 on that profile.

    Create a new admin account in Windows, transfer all your docs/pics etc to that new account then delete the old one, and use the new one.

    Afraid it was short lived man. Started doing in on that account as well now
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Just had another major crash which I had to reset my PC
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    The ns2.exe is not even causing the 100% CPU usage from what I've seen in your video. Try to sort the process explorer after cpu usage and find out what is consuming so much cpu power in that situation.

    Also what anti virus software do you use? Do a full AV scan.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    The ns2.exe is not even causing the 100% CPU usage from what I've seen in your video. Try to sort the process explorer after cpu usage and find out what is consuming so much cpu power in that situation.

    Also what anti virus software do you use? Do a full AV scan.

    Ill run NS2 with task manager and the NS2 folder open so I can actually get to them relatively quickly, and see what happens if it freezes again. I've completely uninstalled steam and NS2 an redownloadded so ill see what happens now.
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    Also, I use Malwarebytes Antivirus
  • TBD_TheBlackDogTBD_TheBlackDog Australia m8 Join Date: 2015-09-09 Member: 207842Members
    I think windows 7 is stuffed, NS2 froze and stuttered, same with the OS, and even after I had closed NS2 it was still lagging, taking ages to open stuff so Im going to reformat it again and see what happens.
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