Worked at first. Now crashing every time. Dirextx 11?
CastMeAway
Join Date: 2018-01-20 Member: 235288Members
Join Date: 2018-01-20 Member: 235288Members
Hi everyone!
I bought the game a few weeks ago and the game worked fine for the first day. No issues. Playing at high quality. Then I tried loading it again the next day and suddenly, within a minute to five minutes, the game would freeze and either crash my computer or force me to hard reset. There is no clear cause. I can be looking at the PDA, going up and down the stairs, or just standing/floating still looking at the scenary doing absolutely nothing. There is no drop in frame rate, no choppiness in quality. The game runs and looks perfect and then suddenly freezes. I've tried changing the settings. High quality, low quality, resolution, etc... nothing matters. It still crashes. My computer is not overheating. My computer is actually brand new as of a month ago.
Specs:
Alienware 13 R3
CPU: Intel (r) Core(TM) i7- 7700HQ CPU @ 2.80GHz
RAM: 16256 Megabytes
GPU: NVIDIA GeForce GTX 1060
GPU RAM: 6046 megabytes
OS: Windows 10
I've tried uninstalling and reinstalling. I tried verifying the game through steam. I wanted to wait until full release to see if it had any affect and just tried the game again and it froze within 2 minutes of loading.
Any ideas? Could it be that Windows 10 uses Directx 12 instead of 11 which is a requirement for the game? Has anyone else had this same issue? I'm at my wits end so any help would be appreciated! Thanks!
I bought the game a few weeks ago and the game worked fine for the first day. No issues. Playing at high quality. Then I tried loading it again the next day and suddenly, within a minute to five minutes, the game would freeze and either crash my computer or force me to hard reset. There is no clear cause. I can be looking at the PDA, going up and down the stairs, or just standing/floating still looking at the scenary doing absolutely nothing. There is no drop in frame rate, no choppiness in quality. The game runs and looks perfect and then suddenly freezes. I've tried changing the settings. High quality, low quality, resolution, etc... nothing matters. It still crashes. My computer is not overheating. My computer is actually brand new as of a month ago.
Specs:
Alienware 13 R3
CPU: Intel (r) Core(TM) i7- 7700HQ CPU @ 2.80GHz
RAM: 16256 Megabytes
GPU: NVIDIA GeForce GTX 1060
GPU RAM: 6046 megabytes
OS: Windows 10
I've tried uninstalling and reinstalling. I tried verifying the game through steam. I wanted to wait until full release to see if it had any affect and just tried the game again and it froze within 2 minutes of loading.
Any ideas? Could it be that Windows 10 uses Directx 12 instead of 11 which is a requirement for the game? Has anyone else had this same issue? I'm at my wits end so any help would be appreciated! Thanks!
Comments
Also, run dxdiag (type it in the start menu and hit enter when it shows as "run command") and hit "save all information" and save it as dxdiag.txt and post that as well.
You can either use Google Drive / Dropbox / OneDrive and post a sharing link to the files, or you can use pastebin.com and post the link to that.
https://drive.google.com/drive/folders/1cFw3G3Hjk8cUfllryspZNgX68ObdkPnH?usp=sharing
I also have a GTX 1060 6 GB GPU, in addition to 8 GB of RAM and an i5-6500. This is the only game affected. I believe I have had two crashes since I built this PC almost 18 months ago, and neither crash was ever repeated. This game has crashed 25+ times in the last 72-ish hours and I'm reaching the end of my patience.
Such a DAMN SHAME that such an awesome, immersive game is killed by horrible stability problems. Playing tons of games, and it's been years since I played a game that crashes all the freaking time.
Intel i5 6600K no overclock
GTX 980Ti no overclock, latest drivers
Samsung SSD 850
12GB RAM
Win10 latest update
It's been reported so many times by so many players, it's embarrassing it's not fixed yet.
I've uploaded my crash reports here, if developers even care:
drive.google.com/open?id=1oSKonpfqo0QjXBQ1fSSh1tYuPSbEU7QX
My output_log.txt:
pastebin.com/2NaUkk6E
Tried -force-d3d9, reinstalling and clearing CellsCache. After loading I have a few seconds before the crash.
Here's my dxdiag, output log and error log from subnautica folder:
www.dropbox.com/s/u5nhfuzm6nbftzp/error.log?dl=0
www.dropbox.com/s/l2pufhw2pzd59pi/DxDiag.txt?dl=0
www.dropbox.com/s/9ducild9399pptl/output_log.txt?dl=0
Will be grateful for any help
Dxdiag File = s://1drv.ms/t/s!ApQucFo5SxMri2GRWN0Vhu1AhOTl (Took out the http from the far left side since supposedly I can't add links)
Output log File = s://1drv.ms/t/s!ApQucFo5SxMri2A8mE6KzPIDofBE (Took out the http from the far left side since supposedly I can't add links)
If I need to do anything else let me know. Thanks for your time and help.
I'd rather have dx11 graphics though!
here's my pastebin ID, devs: itu9FsN3 (not allowed to post direct links)
Also underclocking my gpu helped delay the crash.
edit: my drivers are up to date and I've reinstalled subnautica and verified game integrity
jumped into the water after first coming out of the life pod for the first time.
https://drive.google.com/file/d/1-iceCHse3px-DXc89DQjTO3Wdl_TrVpW/view?usp=sharing
https://drive.google.com/file/d/1a460MXB7PyDc_ziGYuIE0Xj-D2TVohiH/view?usp=sharing
Subnautica had crashed and exited, and your PC Blue Screened. Try also updating audio drivers.
Also, try blowing out your PC or laptop with compressed air (careful not to spray it upside down and have it come out as liquid though)
From an elevated command prompt: (start, type in and then right-click Command Prompt in the results and click "Run as administrator")
Run a chkdsk of all hard disks: (replace c: with drive letters until you've checked them all)
Check your source file repository for errors:
Check your system files for errors and replace them if necessary using
I clean/blow out my computer on a daily basis as I live with animals and want to keep any and all hair out of my system (i'm always careful to not accidently cause liquid to form when using the compressed air cans). I have already double checked all of my drivers for their integrity and updated them when needed. I also have already tested the memory. I did all of this a few days ago. I just performed all of the checks you listed above in Command Prompt with no issues found.
Did you try using the startup option as well?
(Part of my though on this is that lockers are now saved different than previously, to prevent their loss on game updates; maybe the way it remembers is slightly messed up)
-window-mode exclusive forces true fullscreen, vs the normal "full-screen window" Subnautica uses.
They only use Window mode because of a bug in the older version of Unity. They updated to the newer version of Unity but haven't removed the full-screen window thing.
So, if that fixes your problem, then your computer doesn't like running in full-screen windowed mode.
Downside: alt+tab won't work. Upside: better performance as your PC doesn't have to worry about the Windows environment in the background (hence it being "exclusive")
You might be able to go into your graphics settings and find something that wasn't playing nice with full-screen windowed mode if this fix works.
Files linked below.
Image: https://drive.google.com/file/d/1EYf0Sh11VFmuonVJbK2PkXTZdISE0YuE/view?usp=sharing
Crash log: https://drive.google.com/file/d/1x0AATWfVW2Jxv84czQgib6haHA2m4dKq/view?usp=sharing
I was so exited that it was finally working too
mine just wont open at all though. had no problems in-game when it was working. now just no launch at all
Not sure if this will help at all, but it's solved some problems.
have a read down this thread:
http://steamcommunity.com/discussions/forum/1/1480982971174752598/
drive.google.com/file/d/15vBqDsy7iPa1C1kCc4475mTVizDnxC7y/view?usp=sharing (Error Reports, Output_log and DxDiag file of my PC)