The thing is it actually does work for pretty much everyone. The problem you are having is likely going to be very much specific to your install/hardware. We have no idea what the problem is except that it prevents the game from starting. If you won;t upload the file there isn't much we can do except guess at fixes.
Have you tried all the things in the how to make a good tech support post? They work in most cases.
Upload the generated tech_support.zip to google drive. Alternatively delete the dump file out of the zip and upload the zip here directly (since the dump file is what makes it huge).
EDIT: ...I don't actually know how to attach files to this forum. Just upload it to google drive. Just the zip with no dump first, it's much faster that way, if that doesn't contain the needed information you will need to upload the whole thing.
IronHorseDeveloper, QA Manager, Technical Support & contributorJoin Date: 2010-05-08Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
More than likely, this is a resolution or rendering issue.
if you navigate to your hidden
%appdata%/Natural Selection 2/
folder you will notice a system_options.xml file.
Open it in notepad or some text editing software.
Find and change
<device>D3D9</device>
to
<device>D3D11</device>
or the other way around.
Then change
<window-mode>fullscreen</window-mode>
to
<window-mode>windowed</window-mode>
Save it then close it.
Now run NS2.
You should see the menu now, and you can now change the graphics options to your native resolution, and swap back to fullscreen and DX9 etc...
If you cant see the menu, we need your log.txt thats found in that very same folder.. it should have an error.
This is probably the issue. Do you have the following file, "\Steam\steamapps\common\natural selection 2\ns2\game_setup.xml".
If not I might be able to give you one so it works, verify from steam would also prob work but I don't trust that.
GhoulofGSG9Join Date: 2013-03-31Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
Listing.txt 0 kb says it all. The ns2.exe is unable to read your game file folder or the folder doesn't exist. Could you make a screenshot of the ns2 folder?
This is probably the issue. Do you have the following file, "\Steam\steamapps\common\natural selection 2\ns2\game_setup.xml".
If not I might be able to give you one so it works, verify from steam would also prob work but I don't trust that.
GhoulofGSG9Join Date: 2013-03-31Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
Ok as you seems to ignore me, i repeat it again could you post a screenshot of your ns2 folder and try to launch ns2 as administrator (right click at ns2.exe -> launch as administrator)
To take a screenshot go to the folder (\Steam\steamapps\common\natural selection 2\ns2) and press alt + prntscrn. Then open paint and press ctrl + v. Save it and upload it for Ghoul.
Wow they're there? That's weird... Also in the future, press ctrl e in paint and set the size really small BEFOREE you paste it, that way you don't get white space.
GhoulofGSG9Join Date: 2013-03-31Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
Have you tried to launch ns2 as administrator, did it change anything? The reason the game is not launching seems to be that it doesn't have access to the ns2 folder.
I never thought you pirate the game. Just wanted to be sure every file is there what indeed is the case.
If he can access the folder with explorer then the game shouldn't need to be loaded as administrator to do the same.
Kinda true if he uses the same user account to play^^. But that all doesn't explain why the ns2.exe is unable to read the content of the install folder. A security sofware blocking access maybe?
Comments
http://forums.unknownworlds.com/discussion/131384
It's strange I have to go this far for some basic support.
Cant you just attach the file to your original post in this thread
(Click the cog wheel next to the star, then edit. It should say "attach a file" right above the save/preview buttons)
Nope that won't work. Best is to use some kind of cloud drive like dropbox or google drive.
Have you tried all the things in the how to make a good tech support post? They work in most cases.
If you realy can't upload your tech_support.zip pls post your dxdiag and log.
EDIT: ...I don't actually know how to attach files to this forum. Just upload it to google drive. Just the zip with no dump first, it's much faster that way, if that doesn't contain the needed information you will need to upload the whole thing.
if you navigate to your hidden
%appdata%/Natural Selection 2/
folder you will notice a system_options.xml file.
Open it in notepad or some text editing software.
Find and change
<device>D3D9</device>
to
<device>D3D11</device>
or the other way around.
Then change
<window-mode>fullscreen</window-mode>
to
<window-mode>windowed</window-mode>
Save it then close it.
Now run NS2.
You should see the menu now, and you can now change the graphics options to your native resolution, and swap back to fullscreen and DX9 etc...
If you cant see the menu, we need your log.txt thats found in that very same folder.. it should have an error.
Did not work. I hope this google drive doesn't bite me in the butt. Here's the link, I think.
https://docs.google.com/file/d/0BxNQSmMCPyYZSGRpVVJFdGJNSHc/edit
Have at it!
This is probably the issue. Do you have the following file, "\Steam\steamapps\common\natural selection 2\ns2\game_setup.xml".
If not I might be able to give you one so it works, verify from steam would also prob work but I don't trust that.
I have that xml file.
I never thought you pirate the game. Just wanted to be sure every file is there what indeed is the case.
Kinda true if he uses the same user account to play^^. But that all doesn't explain why the ns2.exe is unable to read the content of the install folder. A security sofware blocking access maybe?
The game is already allowed through my firewall