Game won't launch

MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
edited December 2013 in Technical Support
I launch it (through steam) and it takes me to a black screen.

GTX 760 4gb
3.4 quad
16g ddr3 ram
«1

Comments

  • ConfusedConfused Wait. What? Join Date: 2003-01-28 Member: 12904Members, Constellation, NS2 Playtester, Squad Five Blue, Subnautica Playtester
    It would be super nice to get a tech support zip. since you problably odnt know how to do so follow the instructions in this thread:
    http://forums.unknownworlds.com/discussion/131384
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    I have the zip but how do I post it here? Do I need to upload it somewhere?
  • SamusDroidSamusDroid Colorado Join Date: 2013-05-13 Member: 185219Members, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Gold, Subnautica Playtester, NS2 Community Developer, Pistachionauts
    edited December 2013
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Is there a safe site? I don't want to just throw my PC info out anywhere. I know it is not my personal info but still.

    It's strange I have to go this far for some basic support.
  • NazoNazo Such Is Life in The Zone Join Date: 2010-12-16 Member: 75720Members, Reinforced - Silver, Reinforced - Shadow, WC 2013 - Gold
    edited December 2013
    Marchwaltz wrote: »
    Is there a safe site? I don't want to just throw my PC info out anywhere. I know it is not my personal info but still.

    It's strange I have to go this far for some basic support.

    Cant you just attach the file to your original post in this thread

    (Click the cog wheel next to the star, then edit. It should say "attach a file" right above the save/preview buttons)
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Nazo wrote: »
    Marchwaltz wrote: »
    Is there a safe site? I don't want to just throw my PC info out anywhere. I know it is not my personal info but still.

    It's strange I have to go this far for some basic support.

    Cant you just attach the file to your original post in this thread

    (Click the cog wheel next to the star, then edit. It should say "attach a file" right above the save/preview buttons)

    Nope that won't work. Best is to use some kind of cloud drive like dropbox or google drive.
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Can I just put some info from my dxdiag? It seems stupid that I have to go through this length to fix a game that is advertised as complete.
  • ConfusedConfused Wait. What? Join Date: 2003-01-28 Member: 12904Members, Constellation, NS2 Playtester, Squad Five Blue, Subnautica Playtester
    The thing is it actually does work for pretty much everyone. The problem you are having is likely going to be very much specific to your install/hardware. We have no idea what the problem is except that it prevents the game from starting. If you won;t upload the file there isn't much we can do except guess at fixes.

    Have you tried all the things in the how to make a good tech support post? They work in most cases.

  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Marchwaltz wrote: »
    Can I just put some info from my dxdiag? It seems stupid that I have to go through this length to fix a game that is advertised as complete.

    If you realy can't upload your tech_support.zip pls post your dxdiag and log.
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    edited December 2013
    Upload the generated tech_support.zip to google drive. Alternatively delete the dump file out of the zip and upload the zip here directly (since the dump file is what makes it huge).

    EDIT: ...I don't actually know how to attach files to this forum. Just upload it to google drive. Just the zip with no dump first, it's much faster that way, if that doesn't contain the needed information you will need to upload the whole thing.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    More than likely, this is a resolution or rendering issue.

    if you navigate to your hidden
    %appdata%/Natural Selection 2/
    folder you will notice a system_options.xml file.
    Open it in notepad or some text editing software.

    Find and change
    <device>D3D9</device>
    to
    <device>D3D11</device>

    or the other way around.
    Then change

    <window-mode>fullscreen</window-mode>
    to
    <window-mode>windowed</window-mode>

    Save it then close it.
    Now run NS2.
    You should see the menu now, and you can now change the graphics options to your native resolution, and swap back to fullscreen and DX9 etc...

    If you cant see the menu, we need your log.txt thats found in that very same folder.. it should have an error.
  • ObraxisObraxis Subnautica Animator & Generalist, NS2 Person Join Date: 2004-07-24 Member: 30071Super Administrators, Forum Admins, NS1 Playtester, Forum Moderators, NS2 Developer, Constellation, NS2 Playtester, Squad Five Silver, WC 2013 - Supporter, Subnautica Developer, Pistachionauts
    upload your file to mega.co.nz or something
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    @ Ironhorse

    Did not work. I hope this google drive doesn't bite me in the butt. Here's the link, I think.

    https://docs.google.com/file/d/0BxNQSmMCPyYZSGRpVVJFdGJNSHc/edit
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    You have to make it public, click share on that file, then say anyone with the link (WITH THE LINK) can access it.
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Good thing I refreshed this forum! Alright, it is public.

    Have at it!
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    Error: Couldn't load 'game_setup.xml'

    This is probably the issue. Do you have the following file, "\Steam\steamapps\common\natural selection 2\ns2\game_setup.xml".
    If not I might be able to give you one so it works, verify from steam would also prob work but I don't trust that.
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Listing.txt 0 kb says it all. The ns2.exe is unable to read your game file folder or the folder doesn't exist. Could you make a screenshot of the ns2 folder?
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Ghosthree3 wrote: »
    Error: Couldn't load 'game_setup.xml'

    This is probably the issue. Do you have the following file, "\Steam\steamapps\common\natural selection 2\ns2\game_setup.xml".
    If not I might be able to give you one so it works, verify from steam would also prob work but I don't trust that.

    I have that xml file.

  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Ok as you seems to ignore me, i repeat it again could you post a screenshot of your ns2 folder and try to launch ns2 as administrator (right click at ns2.exe -> launch as administrator)
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    To take a screenshot go to the folder (\Steam\steamapps\common\natural selection 2\ns2) and press alt + prntscrn. Then open paint and press ctrl + v. Save it and upload it for Ghoul.
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Sorry. I thought ghoul was suspecting I pirated the game or something. Didn't want to entertain the supposed accusation.

    birx.png
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Sorry. I thought ghoul was suspecting I pirated the game or something. Didn't want to entertain the supposed accusation.

    birx.png
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    Wow they're there? That's weird... Also in the future, press ctrl e in paint and set the size really small BEFOREE you paste it, that way you don't get white space.
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Have you tried to launch ns2 as administrator, did it change anything? The reason the game is not launching seems to be that it doesn't have access to the ns2 folder.
    I never thought you pirate the game. Just wanted to be sure every file is there what indeed is the case.
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    If he can access the folder with explorer then the game shouldn't need to be loaded as administrator to do the same.
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited December 2013
    Ghosthree3 wrote: »
    If he can access the folder with explorer then the game shouldn't need to be loaded as administrator to do the same.

    Kinda true if he uses the same user account to play^^. But that all doesn't explain why the ns2.exe is unable to read the content of the install folder. A security sofware blocking access maybe?
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    Firewall/Defense+ stuff probably. Like Comodo with spastic default settings.
  • MarchwaltzMarchwaltz Join Date: 2013-12-05 Member: 189817Members
    Tried to run as admin, nothing.

    The game is already allowed through my firewall
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited December 2013
    Do you use any kind of security suite, if so which one, have you tried to diasble it and then launch ns2.
  • Ghosthree3Ghosthree3 Join Date: 2010-02-13 Member: 70557Members, Reinforced - Supporter
    Disable everything, anti virus, firewall, everything. Just for a minute to see if it'll launch.
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