Black Screen when connecting to a server

jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
edited January 2015 in Technical Support
I can play the tutorial and all the other offline game types. I want to play online and connect to a server, I get a black screen after loading. the mouse works and the console too. I can disconnect from server and am back on the main menu.
I have read all options in the previous posts. I installed ns2 on a fresh installed win 8.1. Before I had formatted it still works.
Download and updated every Windows 8.1 updates from Windows Update.
1. I deleted the game from steam. then deleted SteamApps/Common/Natural selections 2 folder and %AppData%/Natural Selections 2 folder.
2. stopped cloud sync
3. Reinstalled the game
4. Verify Game Cache and running the game again.
5. Change from DX11 to DX9
6. tested with the lowest graphic settings (AntiAliasing in the amd control panel says: is performed by application)
7. also i deinstalled all new drivers and the av program an other tools/programs

The tech_support.zip follows this afternoon when i'm back at home.

Comments

  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    here the tech_support.zip
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Please try to join a server without the comp mod. Your log is full with code errors.
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    Could you do me a favor and enable net_log 2 in the console (^ key above the tab key) and get me a log connecting to a server after using it? That will give us some in-sign what is going on with your network.
  • METROIDMETROID Join Date: 2012-10-31 Member: 165171Members, Reinforced - Supporter
    Hmm... First Woozas, and now I can't connect to Thirsty Onoses =(
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    METROID wrote: »
    Hmm... First Woozas, and now I can't connect to Thirsty Onoses =(

    Black screen or consistency check failure? Because the second one is known and we are working on it.
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    here is the log with net_log 2
    log.txt 142.1K
  • METROIDMETROID Join Date: 2012-10-31 Member: 165171Members, Reinforced - Supporter
    METROID wrote: »
    Hmm... First Woozas, and now I can't connect to Thirsty Onoses =(

    Black screen or consistency check failure? Because the second one is known and we are working on it.

    Black screen and spam with EmptyPackets...

  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    @METROID‌
    How many servers have this issue? Just the two?
    Can you try a smaller player count server that's under 150 latency?
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    do you have a tip for me?
  • woozawooza Switzerland Join Date: 2013-11-21 Member: 189496Members, Squad Five Blue
    Can you tell us your router you are using?
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    i use a fritz box 6320 as modem and a linksys wrt320n as router. after your question i connected my pc directly to the fritz box ... and it works!!!! incredible.

    but the fritz box has only one lan connection and i need the wlan of the linksys so I have to bring the linksys to run. it makes no difference whether I use the pc via lan or wlan connect to the linksys.
  • woozawooza Switzerland Join Date: 2013-11-21 Member: 189496Members, Squad Five Blue
    I dont know much about Linksys but it might be that the routerfirewall is blocking the UDP traffic? Try disable the built-in Firewall or play with the settings
  • GhoulofGSG9GhoulofGSG9 Join Date: 2013-03-31 Member: 184566Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Squad Five Silver, Reinforced - Supporter, WC 2013 - Supporter, Pistachionauts
    edited January 2015
    well, linksys routers have been known in the past years to have issues with udp packet networking (best example running two xbox 360s in one network is not possible with them ...).

    All you can do for now is to port-range trigger 27020 udp and make sure UPnP is enabled.
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    i set the port triggering and upnp is activated but it does not work.
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    the port 27015 seems to get filtered. I testet it with tools. but i set the port forward to 27015. I have a static ip. i set it in the linksys and the fritz box. Don't know why it does not work :(
  • jubu4711jubu4711 Germany Join Date: 2013-11-18 Member: 189440Members, Reinforced - Shadow
    now i have put a hub between modem and router so i the pc is in the hub and "directly" in the modem ... It works! shit linksys. I have spend hours.
  • IronHorseIronHorse Developer, QA Manager, Technical Support & contributor Join Date: 2010-05-08 Member: 71669Members, Super Administrators, Forum Admins, Forum Moderators, NS2 Developer, NS2 Playtester, Squad Five Blue, Subnautica Playtester, Subnautica PT Lead, Pistachionauts
    Yea a good router is worth its weight in gold :)
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