Crashing launching or playing Subnautica? Follow these steps to make a good crash support post!

veonvis

veonvis wrote: »

When I log in to the database, often the game freezes and if I have not saved I lose all the progress:

DxDiag: http://pastebin.com/DthJz595
Output Log: http://pastebin.com/Q5AuHYzY
Image: http://i63.tinypic.com/1zclv5y.jpg

UPDATE:

As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

veonvis

veonvis wrote: »

veonvis wrote: »

When I log in to the database, often the game freezes and if I have not saved I lose all the progress:

DxDiag: http://pastebin.com/DthJz595
Output Log: http://pastebin.com/Q5AuHYzY
Image: http://i63.tinypic.com/1zclv5y.jpg

UPDATE:

As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

UPDATE 2: It crashes even when I use the scroll wheel inside the seamoth

ANY RESPONSE from the devs...

veonvis

veonvis wrote: »

veonvis wrote: »

veonvis wrote: »

When I log in to the database, often the game freezes and if I have not saved I lose all the progress:

DxDiag: http://pastebin.com/DthJz595
Output Log: http://pastebin.com/Q5AuHYzY
Image: http://i63.tinypic.com/1zclv5y.jpg

UPDATE:

As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

UPDATE 2: It crashes even when I use the scroll wheel inside the seamoth

ANY RESPONSE from the devs...

UPDATE 3: CANNOT UPGRADE SEAMOTH, the upgrade panel in Seamoth Modification Station won't open. I can only change the color from the panel.....

Again ANY RESPONSE?

veonvis

Thanks

Obraxis

@veonvis, this thread isnt for responses. You need to make a proper report like described in the Original Post.

veonvis

Obraxis wrote: »

@veonvis, this thread isnt for responses. You need to make a proper report like described in the Original Post.

I did it on July 24...here is the quote...

veonvis wrote: »

When I log in to the database, often the game freezes and if I have not saved I lose all the progress:

DxDiag: http://pastebin.com/DthJz595
Output Log: http://pastebin.com/Q5AuHYzY
Image: http://i63.tinypic.com/1zclv5y.jpg

...and after i unpdated...

veonvis wrote: »

UPDATE:
As long as I use the left mouse button to scroll it works, but when I use the wheel it crashes.

UPDATE 2:
It crashes even when I use the scroll wheel inside the seamoth

UPDATE 3:
CANNOT UPGRADE SEAMOTH, the upgrade panel in Seamoth Modification Station won't open. I can only change the color from the panel.....

...so any help or not?

Aline

Crashing launching 34431 jul-2016

Hello
I come to you, having changed my graphics card, I have the same problem that the screen freezes when launching the game and entered the game. It's frustrating because I increase my ram memory has 5Giga and I changed my graphics card by PNY GTX 560 TI 1Giga.

GPU : PNY GTX 560 TI 1 Giga
CPU : A-Series A6-6400K Black Edition 4.1Ghz FM2 4M | AMD Radeon(tm) HD 8470D Graphics 65W
Memory ram : 5 Giga
Microsoft Windows 7 Home Premium Edition Service Pack 1 (build 7601), 64-bit

Dxdiag new config
pastebin.com/5mQhU3ng

log
pastebin.com/02XkjMcr

Error log
pastebin.com/XxrBZ53T

I have files named " Crash.bmp " i can't open

Well. I should be able to play, but it's as if I had changed anything. I always screen that freezes before it entered the game. I do not know what to do has changed from processor now
Please, can you help me ?

All drivers are up to date

Sorry for me english, i use google translate

arctic_

When I start the game this appears

I updated my graphic cards driver yesterday and since then this happens.

System
Output_log


Edit: I fixed it. It was my Graphics card. FYI The newest AMD Update broke the game . I have the R9 380

Oslik

Hello, when I save/load my game, my Cyclops will disappear with everything inside. Doesn't matter if I am inside or outside.
Also experiencing minor bug with save/load inside the Seamoth, it won't disappear, but it kick me out (after reload) and Seamoth will then quicky "fall" to the bottom (without any damage, and fully operational).

output log
http://pastebin.com/3gjAVZMX

dxdiag
http://pastebin.com/AY43txPk

save files dir
http://www.filedropper.com/savedgames_1

InsaneMonkeyBrain

Random crash while navigating Cyclops near basalt spires sticking out of water.
Whole crash folder + dxdiag rarred:

https://drive.google.com/file/d/0B90u8HuuQBjQOWhpQTBLUE82aXM/view?usp=sharing

stevoiii

I have the Oculus and I can play all games without any issues. I paid for subnautica about a month ago or so now. It has always crashed since I first got it. I figured it would resolve itself with an update was released but this has not happened. I also have all drivers updated on all hardware including bios, video card etc. Not sure what to do next. When I turn on the game I have the menu and when I select a new game and select the game type in subnautica the oculus goes to a black screen and the PC screen just shows the same screen in a loop that does not have much of a change.

DxDiag http://pastebin.com/GhsUWGjg
output Log http://pastebin.com/RJFbGTE2

Turamarth

Lot of random crash, sometins at min 1 of play, sometimes at 1 hour of play.

https://drive.google.com/open?id=0B7UVppYVmvZPME9lQTdSU3Zqbnc

al files there. hope u can fix it soon.

MrRumbleTumble

Turamarth wrote: »

Lot of random crash, sometins at min 1 of play, sometimes at 1 hour of play.

https://drive.google.com/open?id=0B7UVppYVmvZPME9lQTdSU3Zqbnc

al files there. hope u can fix it soon.

Same problem here!!!

Had no problems playing the game before the PRAWN update

Tryed running the game on lowest resolution, compability packages and running as admin

output log: http://www.filedropper.com/outputlog_10

dxdiag: http://www.filedropper.com/dxdiag_11

black_rose

Over 30 hours of games time.... gone?! Please, noooooo!!!
The game crashed, had to re-start my computer... fine, but when I reloaded it was as if I had just started a new game!
I really, REALLY don't want to start a new game! Please fix?



My system info: http://pastebin.com/rfPkN2SV
Crash report: http://pastebin.com/4j35Ry8V

Turamarth

@Obraxis i downloaded the experimental version 2 days ago, and i havent other crash since then, now the game requested other update, and it crash again at 1 min of play, i hope you can find the problem with that info.

Alexis61000

Hello

I'm buy the videos games subnautica the 30 August 2016, donwload and Install Subnautica I'm start up the videos games but the videos games wrong again several.

Please Help Me

file:///C:/Program%20Files%20(x86)/Steam/steamapps/common/Subnautica/Subnautica_Data/output_log.txt

ASudri

Crash after downloading and start the game, when I grabbed a fire extinguisher and began to extinguish the fire. Game release 36618 Aug-2016.

My system info: http://pastebin.com/xz4mEg4t
Error log: http://pastebin.com/9i4jDwBs
Crash report: http://pastebin.com/bK2GyZab

thelasthoman

after updated i can't start the game, it keep crashing. i tried everything: veryfi cache, even re-install the game but it won't work
Sys info: http://pastebin.com/fgXXZ9K5
Error log: http://pastebin.com/JDdQfHTj
Output log: http://pastebin.com/fcj4HCGD

P/S: solved!! not sure why my vcredist f*kup, game works fine again after i fixed vcredist

samu16

Hello!. I´d like to congratulate the devs for the game, which is fantastic and I´m very happy to discover. The Early Access development approach is extraordinary too, thanks!.
However, since last week, around the update days, I´m having issues with my saved game. I´m experiencing a memory leak of 7 Gbs ram and then shrinks to 800 Mb to 1,5 Gb. The game suffers from heavy frame drops and is unplayable.
However, after starting new game this issue disappears apparently.

Dxdiag http://pastebin.com/Cr3m6v56

Output: http://pastebin.com/8Wnn5ndD

Edit: After trying again, Hardcore mode is unplayable aswell.

Edit 2: On second thoughts, it may be due to the Update, not sure.

Edit 3: Found the source of the problem. It has to do with saved games. Deleting all data in the saved game folder allows to enjoy the game at 23 to 27 fps, better than the previous 7 to 9.

AndreyVas

output log 02.10.2016
http://pastebin.com/M8imjJpu

Nightus

I buy it for VR.... so the game goes to he Titlescreen... when I start a New game the Oculus Rift view goes Black.... and it keeps black.. wait for 30 minutes... NOTHING... my desktop shows a little from the loadingscreen...shaking when I move my courser...thats all vor 30 minutes..... the games starts in the "normal mode" without VR... can you fix the VR for me? ...or at least give me my money back?

http://pastebin.com/4mDC4PPb

there is no Output.log in my folder

erknight23

My game crashes everytime I enter the mushroom forest Biome. It does not matter if I come into it low or high and drop down it is consistently crashing

https://dl.dropboxusercontent.com/u/26248607/2016-10-14_Subnautica Files.zip

pmmcg26

I've been trying to collect metal salvage from the area just between the Kelp Forrest and the Floating Islands. After picking up several pieces of salvage material, the game crashes.

Here are the deets: https://drive.google.com/drive/folders/0B9pnq9V94OxtVk1fWEhISzF4YlU

DEB is 39575 Oct-2016

pmmcg26

'Nother crash. Not even five minutes into the game and it crashed again. This time I was about to exit the Cyclops, go into my base and convert metal salvage into titainuim samples.

Details: https://drive.google.com/drive/folders/0B9pnq9V94OxtVFhqaXdROWZlWDQ

DEB is 39597 Oct-2016

DinGuruth

I was crusing with the cyclops when the games chrashes - this happens very often in the last time

Outputlog:
http://pastebin.com/sAASmBMF

Errorlog:
http://pastebin.com/58QNSWzt

My system:
i5-4430 3.00 GHz
16 GB Ram
Nvidia GeForce GTX 970 - 4 GB Ra,
Win 10
Version:40051
Build Datum: 10/28/2016 8:45:43 AM

DinGuruth

an again:

Errorlog
http://pastebin.com/h0RUKGNd

mjwood02

I noticed while traveling around with either the seaglide, cyclops or seamoth that when going to different biomes i get hit by a lot of lag than sometimes it works itself out or it crashes.

DxDiag
http://pastebin.com/zNvtadbg

Output_log
http://pastebin.com/QqATa76A

jooniiis

Hi after the bones update my game has been crashing constantly while in the cyclops, sometimes just randomly. But after some testing i noticed that one simple action crashes the game 100% of the time. Exiting pilot in the cyclops and simply turning around.. my position was in the lost river around the bone field area, but it crashes elsewhere aswell. When the game crashes it looks alot like when the graphics drivers stop working however i get no windows popup saying that the drivers stopped working.
this is a game-breaking issue.
also, the patch doesn't seem to want to apply itself to my existing survival save for some reason so none of the updated stuff are available to me.

Output log:
http://pastebin.com/ccCfMkzV

DxDiag:
http://pastebin.com/ueZVZGjD

TyrOdinSon

Hi, the game crashes on latest build 40062. It crashes when i just swim randomly and textures and items pop up like mountains, shrooms and wines (poping is unbelievable btw). So when this happens game drops frames from 60,80,100 to 1-9 fps and game crashes. This happens mostly in places where there are a lot of wines and any mountainy terrain pops up. I tried different graphics options but it didn't help.
dxdiag: http://pastebin.com/9A4kjGiV
output log: http://pastebin.com/iwCH3Wcp

Ebrithil64

Hello, the game chrashes while I'm traveling in the seamoth.
dxdiag: http://pastebin.com/wWD8Z9zJ
output log: http://pastebin.com/VXR0WGs0
the crash reports: https://drive.google.com/open?id=0BwWNakCVBWC_aXI5dk1CdElUd00
I really hope, that these helps you by improving the game.
Thank you